Experience

Global HR Research

• United States
• Human Resources
• 100 - 200 Employee

• Implementation Team Lead

  • Jul 2013 - Present

   A self-motivated and organized professional; skilled in orchestrating tasks and details to achieve project goals. Able to prioritize and generate results within time and budgetary expectations.  Extensive operations, client service, and event planning/travel logistics experience.  Adept at developing and fostering strong relationships with clients and vendors from diverse industries. PROFESSIONAL EXPERIENCE 2013-Present Global HR Research Fort Myers, FL Operations Supervisor/Client Services/Implementations Lead  Supervised staff of 30 associates in the Client Management department of an employment screening services firm with Fortune 500 clients.  Served as account manager for the first 30 days of a new account being onboarded; conducting weekly new account calls, ensuring integration ran smoothly and resolved problems.  Conducted seamless on-boarding and technology integration of new accounts.  Fielded incoming phone inquiries and managed desk tickets in a high-volume environment quickly and efficiently, providing exceptional customer care and satisfactory resolution to client concerns.  Developed thorough expertise of all aspects of verifications, Occupational Health Department practices and Public Records searches.  Conducted grading of criminal and background elements in accordance with established matrix plans for employment candidates.  Created monthly, mid-year and annual Production, Quality and Inventory reports utilizing data from production runs, quality assurance and turn-around times for review by C-suite executives and line managers. Handled quality assurance initiatives ensuring accuracy on client reporting.  Conducted training for new clients, as well as ongoing training and development for existing clients on company’s proprietary user platform.  Was the recipient of multiple company awards for productivity, quality and MVP.  Proficient in Salesforce, MS Office, Deverus platform systems. Show less



Presidio Gate Wine Merchants

• San Francisco

• Consultant/Sales Representative

  • 2010 - 2013

  Sales representative for San Francisco, managed social networking site, handles compliance regarding label approvals and helped with event preparation and pouring for wine tastings. Sales representative for San Francisco, managed social networking site, handles compliance regarding label approvals and helped with event preparation and pouring for wine tastings.



Diamond Wine Merchants

• San Francisco

• Operations Manager

  • 2004 - 2010

  Processed incoming domestic and international wine orders utilizing Quickbooks, handled A/R, generated weekly sales and inventory reports, reconciled monthly inventory, Managed domestic and international compliance initiatives and label approvals, Coordinated international shipping, freight forwarding; put together shipping containers from Europe to the U.S including customs clearance; handled travel arrangements for executives and guests visiting. Processed incoming domestic and international wine orders utilizing Quickbooks, handled A/R, generated weekly sales and inventory reports, reconciled monthly inventory, Managed domestic and international compliance initiatives and label approvals, Coordinated international shipping, freight forwarding; put together shipping containers from Europe to the U.S including customs clearance; handled travel arrangements for executives and guests visiting.