Experience

Institute of Design (ID)

• United States
• Design Services
• 100 - 200 Employee

• Director of Student Success

  • Aug 2021 - Present



Oak Point University

• United States
• Higher Education
• 1 - 100 Employee

• Assistant Registrar

  • Mar 2020 - Aug 2021

  Created and maintained course schedule every semester within Campus Nexus • Coordinated with Academic Affairs, Clinical Placement and Compliance office for the efficient registration of over 800 students for timely progression towards degree completion • Partnered with Admissions and Academic Advising to facilitate an efficient and timely process to move newly accepted students to registered • Maintained departmental policy and procedure manuals to ensure the effective communication to all faculty and staff as needed • Maintained student records including updating vital information and identified discrepancies in student records • Served as the primary contact for the Registrar’s office with regard to registration and course offerings • Processed transcript requests for continuing students and evaluated transcripts for incoming students Show less



Roosevelt University

• United States
• Higher Education
• 700 & Above Employee

• Academic Advisor

  • Mar 2019 - Mar 2020

  • Advised a caseload of 200 new freshmen and continuing students for the College of Arts and Sciences via in person appointments and by phone • Facilitated New Student Orientation for incoming freshman and transfer students. • Led monthly trainings for University staff and faculty on Degree Works operations and updates, exceptions and the creation of Student Educational Planners. • Proctored placement tests and input scores into Banner of incoming students wanting to test out of foundation courses. • Collaborated with Registrar Dept, department chairs and program directors on approval of all designated educational transactions, including pre-registration, drops, adds and withdrawals. • Pre-screened potential student workers under FWS for administrative roles within advising office • Degree Works database Administrator with collaborative oversight of all curriculum including discrepancies and updates using scribe and transit • Member of the Catalog Committee and worked with Faculty to update curriculum in Catalog for upcoming school year by deadline. • Served on Undergraduate Curriculum Committee as Student Advocate Show less



Wiley

• United States
• Book and Periodical Publishing
• 700 & Above Employee

• Senior Student Services Coordinator

  • Jan 2017 - Mar 2019

  • Maintained a 90% retention goal across all programs term over term • Built and maintained trusting relationships with faculty at assigned school partnerships. • Identified at-risk student and developed opportunities for academic success with student. • Led initiative to create course schedules and construction of individualized program planners for nursing students. • Completed registration each semester for all assigned students. • Collaborated with the Registrar Dept as well as Program Directors to monitor course sequencing, course scheduling and planning. • Evaluated transcripts for new transfer students and incoming freshmen according to IAI guidelines. Show less



DeVry University

• United States
• Higher Education
• 700 & Above Employee

• Student Services Advisor II

  • Jan 2015 - Jan 2017

  • Provided educational guidance and assistance for students by planning schedules, registration and recommending courses to online graduate students. • Collaborated with Registrar's Dept to complete graduation audits at end of term. • Collaborated with Registrar in completing Degree Audits for graduates at end of term using Peoplesoft and Colleague DeVry Online Services/Chamberlain College of Nursing. • Assisted Clinical Placement Coordinators with follow up calls and various duties as needed. • Responded to student inquiries regarding academic appeals, student orientations, probation and various curriculum issues and concerns within a set timeframe. • Consistently monitored students' progress toward degree completion. • Assisted Practicum Coordinators with assigning students to clinical sites upon completion of practicum requirements. Show less



Chicago Hearing Society

• Chicago

• Interpreter Coordinator

  • May 2011 - Dec 2014

  • Coordinated 175 freelance American Sign Language interpreters’ assignment schedules using ERSP • Worked with customer service to send interpreters to various medical, professional and educational assignments after receiving Interpreter request from customers • Promoted to Team Leader after 2 years • Served as liaison between customers and interpreters regarding all assignment details and accommodations • Coordinated 175 freelance American Sign Language interpreters’ assignment schedules using ERSP • Worked with customer service to send interpreters to various medical, professional and educational assignments after receiving Interpreter request from customers • Promoted to Team Leader after 2 years • Served as liaison between customers and interpreters regarding all assignment details and accommodations