Experience

Daxton Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Guest Service Ambassador

  • Mar 2023 - Present



Days Inn by Wyndham

• United States
• Hospitality
• 700 & Above Employee

• Room Division Manager

  • Aug 2022 - Dec 2022

  -Oversee and partake in the timely and courteous check-in and check-out of guests -Oversee and monitor the prompt cleaning and checking of rooms and public areas in accordance with hotel standards -Anticipate guests' needs, offer suggestions, and respond urgently and appropriately to guests' concerns and requests -Supervise Front Office and Housekeeping departments -Motivate team members to maximize productivity -Manage inventory and order supplies for both Front Office and Housekeeping departments Show less



Calabash Luxury Boutique Hotel

• Grenada
• Hospitality
• 1 - 100 Employee

• • Sep 2021 - Jun 2022

• • Jan 2016 - Sep 2021



Radisson

• Belgium
• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Mar 2014 - Nov 2015

  Supported the front office team at a 229-room beachfront property: • Oversee the entire Front office and Reservations operation to maintain high standards, evaluate guest satisfaction, with a continous focus on improvement • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork • Resolved guest requests and complaints in a timely manner to ensure positive outcome • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme • Received “Employee of The Month” multiple times and earned three promotions within two years • Recognized for supervising the front office department for eight months in lieu of a Front Office Manager Show less