Sharfa Rizvy

Insurance Advisor at AW Rostamani
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Contact Information
us****@****om
(386) 825-5501
Location
AE
Languages
  • English Full professional proficiency
  • Tamil Full professional proficiency
  • Sinhala Native or bilingual proficiency
  • Arabic Elementary proficiency
Skills

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Uchitha Bandara

Sharfa is a Coherent, Confident & Focused Insurance Specialist, who does her job perfectly ensuring a satisfying customer journey. She is not only determined at her task, working with her is a glowing experience. I highly recommend Sharfa for all motor insurance queries. Best wishes!

von darrel apolinario

Trusted and competent

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Credentials

  • Fighting Gender Bias at Work
    LinkedIn
    Mar, 2022
    - Nov, 2024
  • Business Analytics Foundations: Descriptive, Exploratory, and Explanatory Analytics
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Creating a Positive Customer Experience
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Designing a Presentation
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Digital Transformation
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Leadership Foundations
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Project Management: Technical Projects
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Speaking Confidently and Effectively
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Time Management: Working from Home
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Business Etiquette: Phone, Email, and Text
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Creating a Positive Customer Experience
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • How to be an Adaptable Employee During Change and Uncertainty
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Human Resources: Strategic Workforce Planning
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Time Management Tips: Teamwork
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Working with Upset Customers
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Certificate in Banking and Finance
    Institute of Bankers of Sri Lanka
    Jun, 2012
    - Nov, 2024
  • Verified International Academic Qualifications
    World Education Services

Experience

  • AW Rostamani Group
    • United Arab Emirates
    • Motor Vehicle Manufacturing
    • 500 - 600 Employee
    • Insurance Advisor
      • Apr 2018 - Present

       Handling Motor Insurance policy renewals and conversions by identifying prospects in leads generated through different sources of networking, walk-in clients, cold calling, and referrals.  Analyze customer’s risk profile and cater the best and suitable Risk management strategy.  Liaising with underwriters for necessary rates discounts and approval and interpreting premiums and information on policy coverage  Document verification and Maintaining records for regular reporting on KPI’s  Knowledgeable in Salesforce, Oracle, and Microsoft Applications Show less

  • Arabian Automobiles Co. LLC
    • United Arab Emirates
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Customer Liaison Executive (Telemarketing)
      • Mar 2017 - Apr 2018

       Manage customer arrivals to maximize relationship building opportunities and directing them to the appropriate distribution channels.  Ensure customer satisfaction in every aspect for clients of Infiniti, Nissan & Renault by addressing their issues and recording customer complaints.  Contributing towards daily client inflow by making regular outbound reminder calls for due clients through calling software. (Maintenance Reminder System and Auto Dialer)  Cross selling affiliated products for greater product penetration Show less

  • AIG
    • United States
    • Insurance
    • 700 & Above Employee
    • Senior Sales Associate - Motor Insurance
      • Mar 2014 - Feb 2017

      *Advising present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automated dialing systems, and other telecommunication technologies. * Influencing customers to buy or retain product or service by following a prepared script to give product reference information. * Documents transactions by completing forms and record logs. * Maintaining database by entering, verifying, and backing up data for KPI reporting. * Keeping equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs. * Maintaining quality service by following organization standards. * Participating in recommended educational workshops and Reviewing publications( Sales Catalogues) . * Focus on increase profit by generating high sales to contribute overall set targets. Show less

  • Hatton National Bank PLC
    • Sri Lanka
    • Banking
    • 700 & Above Employee
    • Banking Assistant
      • Mar 2012 - Oct 2013

       Managing supplier payments and Payment cheque printing.  Monitoring NPA (Non Performing Advances) level at branches and regional Recoveries  Monitoring and coordinating the Leasing operations at Branches  Manage customer arrivals to maximize relationship building opportunities and directing them to the appropriate distribution channels.  Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution.  Comply with bank policies and procedures to ensure security of bank’s and customer's assets.  Cash Operations. Show less

Education

  • Institute of Bankers of SriLanka
    Certificate in Banking Studies, Business Law, Business Studies & Accounting and finance
    2012 - 2012
  • Association of Accounting Technicians of Sri lanka
    Intermidiate level, Accounting and Business/Management
    2011 - 2012
  • IDM Sri Lanka
    Computer Science, Diploma in Computer Studies
    2011 - 2012
  • Republican International School, Nuwara-eliya, Sri Lanka
    High School, Business/Commerce, General
    2009 - 2012
  • Highlevel Intenational School, Hatton. Sri lanka
    Secondary Education, GCE O/L
    2006 - 2008
  • Bandarawela Central College, Sri lanka
    High School, Secondary Education
    2005 - 2006

Community

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