Experience

Aarka Technology Pvt Ltd

• India
• Construction
• 1 - 100 Employee

• Assistant General Manager

  • Jan 2023 - Present

• Marketing Manager

  • Sep 2021 - Present



Rudrabhishek Infosystem Pvt. Ltd.

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Deputy Manager

  • 2019 - Sep 2021

  https://www.graphisoft.com/

• Assistant Manager Marketing and Sales

  • Dec 2013 - May 2021

  • Handling Marketing And Promotional Activies.• Responsible For Call Center Queries,Enquiry ,Complaints,Feedback and Testimonial.• Handing Key Accounts.• Responsible For Timely Collection Due Payments (Follow-Ups And Closure)• Handling Complaints Regarding Service Related Issues• Planing and Distribution of marketing communications collaterals like brochures, e-mailers,news letter ,occasional mails etc.• Responsible for overall growth of company’s revenue through given portfolio of exsiting customers.• Leading & monitoring the performance of team members to ensure efficiency in operations and Meeting of individual and group targets.• Identifying and implementing strategies for building team effectiveness by promoting a spirit of Cooperation between team members.• Coordinating with channel partener network across India.• Coordination with existing clients for their timely deliveries of the services.• Coordination with vendors for timely deliveries prodect/service and their payments.



Tata Tele Business Services

• India
• Telecommunications
• 700 & Above Employee

• Senior-Executive- Customer Relations

  • Sep 2011 - Dec 2013



Tata Communications

• India
• Telecommunications
• 700 & Above Employee

• Senior Executive

  • Sep 2011 - Dec 2013

  • Handling customer complaints & escalations and queries • Maintaining data on all customer interactions, analysing and publishing trends • Documenting discussions or correspondence with customers - meticulous record maintenance • Analysing and maintaining statistics to determine the level of customer service • Conducting regular customer satisfaction surveys • Handling customer complaints & escalations and queries • Maintaining data on all customer interactions, analysing and publishing trends • Documenting discussions or correspondence with customers - meticulous record maintenance • Analysing and maintaining statistics to determine the level of customer service • Conducting regular customer satisfaction surveys