Information Technology Manager

• Jul 2019 - Present

Software Support Specialist

• Dec 2000 - Present

Administers technical support on diverse computer hardware systems, software applications, webinars, conference calls, A/V, and telephones. Provide specialized onsite and remote support for a variety of software issues, with a specialty in Microsoft Office 365 apps. Responsible for the setup, maintenance and troubleshooting of workstations, desktop computers, servers, telephones, printers, laptops, tablets, smartphones, A/V conferencing, and equipment. Administer and revise the intranet website and SharePoint sites. Develop training materials, instructions and procedures for Windows OS, MS Office, Citrix and other organizational software. Conduct technical and system training for new and current staff, consultants, interns, and temporary workers. Maintain an inventory and hardware assets database. Perform data recovery and backup. Provide support to the Network Administrator. Liaison with vendors, technicians, consultants, and tech solicitors. Provides technical and A/V support for on-site and off-site meetings, events, and conferences. Contribute to the decision making for organizational hardware and software. Collaborates with staff in creating and administering of PowerPoint presentations. Safeguards and logs all temporary and permanent off-site and mobile equipment. Oversees technical purchases and invoices.