Experience

Engage Interactive (now Engage Hub)

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Administrator

  • Nov 2017 - Present

  • Transcription services:o IVR Audio transcribing & checking address detailso Formatting & splitting SMS datao De-duplicating winners as per the competition requirements• Liaison point for Customer Care Team with any customer enquiries/complaints• Contact Winners and fulfil their prizes• Apply for Trade Promotion permits and amendments• Correspond with regulatory bodies regarding compliance with rules and regulations.• Order office supplies and research new deals and suppliers• Maintaining accurate records for the issuing and replenishment of petty cash • Submit and reconcile expense reports• Develop and maintain a filing system• Answer telephone calls and pass them on• Handle sensitive information in a confidential manner• Receive, sort and distribute the mail• Coordinate repairs to office equipment• Use databases to build jobs• Fire Warden



Salmat

• Operations Specialist

  • Apr 2004 - Oct 2017

  • Helpdesk Operator• Listen to transcriptions and data entry• Apply for Trade Promotion permits and amendments• Contact winners to validate them and fulfil their prizes. • Use various databases to perform duties, eg: Job Manager/Ad Taker/Zoom• Liaison point for Customer Care Team with any customer enquiries/complaints • Helpdesk Operator• Listen to transcriptions and data entry• Apply for Trade Promotion permits and amendments• Contact winners to validate them and fulfil their prizes. • Use various databases to perform duties, eg: Job Manager/Ad Taker/Zoom• Liaison point for Customer Care Team with any customer enquiries/complaints



Caltex F3

• Senior Grill Cook/Kitchenhand/Waitress

  • Dec 1993 - Feb 2002



Target Australia

• Australia
• Retail
• 700 & Above Employee

• Layby Supervisor

  • Feb 1981 - Jan 1991