Experience

ZingHR

• India
• IT Services and IT Consulting
• 200 - 300 Employee

• Key Account Manager

  • Sep 2022 - Present



LogiNext

• India
• Software Development
• 100 - 200 Employee

• Sr.Key Account Manager

  • Oct 2019 - Present



AGS Transact Technologies Ltd

• India
• Financial Services
• 700 & Above Employee

• Senior Manager

  • Jun 2018 - Oct 2019

  Handling relationships for Major Private and PSU Indian Banks. SPOC across India for all service related Management level escalations related to ATM's and Cash Recyclers. Handling relationships for Major Private and PSU Indian Banks. SPOC across India for all service related Management level escalations related to ATM's and Cash Recyclers.



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Support Manager

  • Nov 2014 - May 2018

  Handling relationship for a Major Investment Banking. Managing a contract of 5000+ Servers across APAC. Single Point of Contact for All Escalations, Billing Queries and any other activities. In addition to this handling an account for a Leading Luxury Fashion Brand and a few small accounts across the APAC region,

• Escalations Manager

  • Jul 2012 - Nov 2014

  Handling Major Banks and Retail Clients and ensuring SLA's for them are met and the monthly Targeted SLA is met. Work with the Service Coordinator to ensure the Job's are scheduled correctly and prioritize Jobs hence ensuring SLA's are met.

• Sr. Service Coordinator

  • Sep 2007 - Jul 2012

  Assisting the Team Leader in Handling the Floor, Act as a Floater and help the Service coordinator's where necessary. Provide Training to the New Joinees and coach them on the Job.



Zenta

• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• CSA

  • Oct 2006 - Jul 2007

  Customer Service, Customer Complain Handling, Escalations Management Customer Service, Customer Complain Handling, Escalations Management