Experience

Hampshire & Isle of Wight Constabulary

• United Kingdom
• Law Enforcement
• 700 & Above Employee

• Police Inspector - Prevention & Neighbourhoods

  • Nov 2020 - Present

• Co-Chair - Black, Asian and Minority Ethnic Support Group - BEAM

  • Sep 2018 - Present

  Working towards making Hampshire Constabulary the ‘employer of choice for BAME communities’ through targeted recruitment of those with the ‘skills to serve’, purposefully and deliberately designing programmes aimed at retention and progression of a diverse workforce. Representing over 180 officers and staff as their voice in the organisation, amongst the Chief Officer Group and the Office of the Police and Crime Commissioner. Passionate about adopting an 'Institutionally Inclusive' approach to promote equality and tackling race discrimination and disproportionality in Policing.My achievements to date in this role are:• Successful planning, co-ordination, and delivery (20% under budget) of the first ‘BEAM – Reflection, Celebration, Vision – 20 years on…’ conference in 2019 with AC Neil Basu (highest ranked BAME officer in Policing), Professor Roger Graef, Gamal 'G' Turawa, Rachel Tuffin and Claudia Cox as keynote speakers and workshops facilitators• Through talent spotting, collaboration with women's network (Inspire) and mentoring; increased Female representation on 'Fast Track to Inspector' programme from 0 (previous 5 years) to 2 in 2020.• By encouraging an 'Inclusive by Design' approach to selection, achieved 23% BAME representation (2 years in a row) on a Potential Development Programme for police officers and staff.• Introduction of a BEAM SPOC (Single Point of Contact) role to support BAME officers and staff in the workplace during challenging/difficult times.• In collaboration with the force's Talent Manager, contributed to the creation of a progression development initiative for under represented groups called 'Advance Programme' and currently trialling a pilot scheme to increase BAME pass rate at the National Sergeants and Inspectors Promotion Exam.

• Fast Track to Inspector Programme 2018-20

  • Dec 2018 - Nov 2020

  Member of College of Policing/Hampshire Constabulary's promotion and development programme that supports talented individuals to advance to the most senior ranks of the Police Service.

• Police Sergeant - Ops Planning, Custody, Professional Standards Dept, Prevention & Neighbourhoods

  • Jul 2018 - Oct 2020

  As a participant on the Fast Track to Inspector programme, I performed the role of a Police Sergeant in several departments requiring flexibility, quick learning and adaptability to be most effective in the role and add value. These rotations have been an opportunity to understand the wider challenges of policing, experiencing the use of tactical options available to address complex issues and recognising/removing the barriers to the delivery of strategic intent of the organisation.My achievements to date on this programme are:• Paved the way for future Sergeants by completing a Work Based Assessment in Custody for the first time in Hampshire Constabulary.• Successfully led a team in our Professional Standards Department investigating internal Misconduct and Complaints against the Police.• Investigated matters overseen by the IOPC (Independent Office for Police Conduct) and achieved positive results in a timely manner whilst identifying and recommending organisational learning.• Trialled a ‘Workload Management Pilot Project’ in Local Policing to improve efficiency and effectiveness in a challenging and high demand/high harm environment, prevent burn out and enhance employee wellbeing and provide the best service to the most vulnerable in our sector/society.

• Police Constable - Investigations

  • Dec 2015 - Jun 2018

  As a Police Officer in a Criminal investigations Department (CID), I conducted investigations in to serious crimes within a very diverse and busy city. Having trained in Serious and Complex Crime Interviewing, I supported and interviewed vulnerable victims and witnesses and have enhanced skills in interviewing suspects. I collaborated with other partner agencies to safeguard victims. I engaged with the Crown Prosecution Service and provided detailed reports to influence their charging decisions. I represented the police force as the Officer in the Case at the Magistrate and Crown Courts. In addition, my achievements within this unit were:• Project initiation, stakeholder consultation, procurement, design and delivery of bespoke pilot workshops to improve efficiency of investigation handling and address the wellbeing of officers. • Project initiation, stakeholder consultation, concept design and delivery of a Digital Employee Welcome Pack for Southampton Central Police station. • Selected for ‘Firefly – A Change/Leadership Excellence Programme’ from over 20000 staff across Hampshire Fire, Hampshire Constabulary and Hampshire County Council.• Nationally selected for a ‘Study and Shadow’ opportunity offered by the College of Policing at Leicestershire Constabulary.• Interviewed by a local radio station about my role for ‘Behind the Badge’ - A community engagement initiative.

• Police Constable - Response and Patrol

  • Sep 2013 - Nov 2015

  As a Police Officer responding to 999 emergency calls, I have been the first officer on scene at highly volatile and violent incidents including rape, sexual assaults, serious violent physical assaults, sudden deaths, vehicle collisions, drugs searches and seizures, burglaries and robberies. I made dynamic risk assessments during these incidents to ensure the safety of everyone involved, support, identify and safeguard victims and witnesses, gather and preserve evidence, identify and arrest suspects. I used the National Decision-Making Model to guide my thought process and utilise the conflict management skills to diffuse volatile situations. I proactively generated intelligence to support crime reduction and national security.In addition, my achievements within this unit were: • Planning, delivering and executing a successful crime reduction Operation by leading a team of 20 Police Officers and Sergeants whilst employing an innovative approach to engagement in the operation (including introduction of employee reward and recognition).• Being the voice and face of Hampshire Constabulary in an educational video about 'Body Worn Video and its effectiveness'used by over 2000 universities across USA and other parts of the world.• Initiating a Research project in collaboration with a leading academic to study the effectiveness of ‘Evidence Based Stop and Search Policing’ – A topical subject in the British media suggesting unfair racial profiling by Police.



Solent University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Independent Governor - The Board of Governors

  • Aug 2020 - Present

  Solent University is overseen by a Board of Governors which determines the strategic direction of the University.The Board of Governors is generally responsible for looking after the public investment and the public interest at the University.The Governors are charged with determining the educational character and mission of the University; overseeing its activities; monitoring effective and efficient use of resources; safeguarding the solvency and assets of the University; and approving annual estimates of income and expenditure. The Board is also responsible for appointing the Head of the Institution.



Expleo Group

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Test Consultant

  • Sep 2012 - Aug 2013

  As a Consultant, I represented Expleo (previously SQS) at several projects including Aviva, South Staffordshire Water and Morrisons. During time away from projects I assisted SQS on an internal project which included: • Data migration from an archived intranet site to a central repository.• Data segmentation to ensure that it was fit for purpose and meeting the standards for the new intranet site. • Compiling recommendations and reports to the project manager highlighting the progress and issues/risks.



Quotemehappy.com

• Insurance
• 1 - 100 Employee

• Senior Agile Quality Analyst / Test Lead

  • Jan 2013 - Jul 2013

  As a Consultant Analyst, I took on wider responsibilities of managing the Test team, supporting Business Analysts, coordinating and delivering successful testing of the project. I embedded evidence based processes in to product delivery by influencing external contractors based in Latvia. I championed collaborative working between teams based in Aviva and Quote Me Happy. Some of my other responsibilities included:• Working collaboratively with Business Analysts and Stakeholders to perform gap analysis and requirement gathering. • Working as the Test Lead for the General Accident project and being the main point of contact to the Project Manager and Test Managers based in United Kingdom, Latvia and India. • Identifying project risks/issues and escalating them to the Project Manager.• Undertaking the role of Release Manager and Scrum Master during the absence of Quality Assurance Manager.



South Staffordshire Water

• Test Analyst

  • Sep 2012 - Sep 2012

  Responsibilities included:• Liaising with staff at Echo Contact Centre to understand the testing requirements within a very limited timescale.• Designing test scripts to cover regression testing of RapidXtra OA and GUI software systems used by staff at Echo Contact Centre and upload them to HP Application Lifecycle Management.• Executing regression test scripts on HP Application Lifecycle Management.• Log defects detailing the nature of the defect and provide evidence of the system behaviour.• Successfully managing workload to deliver the required output within a very short deadline.



Centrica

• United Kingdom
• Utilities
• 700 & Above Employee

• Test Analyst

  • Apr 2011 - Aug 2012

  As an in-house Test Analyst, I co-ordinated the activities of external consultants and used my extensive business knowledge to deliver a successful testing capability. I understood cultural differences and worked with a diverse multinational workforce based offshore. I was responsible for the wider ‘Show & Tell’ product demonstrations. Some of my other responsibilities included: • Working within an Agile Development methodology and assisting the Product Owner in the grooming of Product Backlog and Sprint Backlog.• Performing Scrum Master (Team Manager) activities during their absence.• Analysing requirements, detailed design and reviewing technical resolution documents, assisting the Product Owner in compiling user stories and acceptance criteria.• Reporting on the effectiveness of testing, identifying improvements to the testing process and supporting their implementation.



British Gas

• United Kingdom
• Utilities
• 700 & Above Employee

• Senior Customer Relations Advisor

  • Mar 2007 - Apr 2011

  Responsibilities included:• Working on behalf of the Managing Director and the Board, investigating and resolving high-level customer complaints to achieve a solution that was in the best interests of the business and customer.• Undertaking detailed investigations and resolution of complex, high-profile media complaints, often within tight deadlines. • Communicating with customers and colleagues in complex and highly sensitive situations to ensure a satisfactory resolution and minimise impact on the business.• Liaising with the regulatory body OFGEM and providing detailed reports on escalated complaints. Negotiating satisfactory resolutions with the Ombudsman and the customer.



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Graduate Management Trainee

  • Dec 2004 - Dec 2005

  Responsibilities included:• Supervision of the bar team and the overall management of the bar and lounge area.• Maintaining food and beverage stock levels, procurement, liquor control, handling of cash and generating daily and monthly reports.• Creating staff rosters, training and induction of new staff.• Complaint handling, forecasting bar requirements, ordering of bar essentials through a computerised system and carrying out all other supervisory roles. Responsibilities included:• Supervision of the bar team and the overall management of the bar and lounge area.• Maintaining food and beverage stock levels, procurement, liquor control, handling of cash and generating daily and monthly reports.• Creating staff rosters, training and induction of new staff.• Complaint handling, forecasting bar requirements, ordering of bar essentials through a computerised system and carrying out all other supervisory roles.