Senior Business Analyst

• Mar 2021 - Present

Senior Business Analyst and Scrum Master

• Oct 2017 - Feb 2021

Senior Business Analyst• As a Senior Business Analyst in Language Technology team, which is responsible for Global EF Engineering, Software development and Support operations.• Integral part special projects that have an impact on the entire Operations Team and that provide company with benefits or improved performance.• Analyze & evaluate business needs to provide recommendations or if required alternative solution.• Analyzing and understanding Stake holders and business requirements and perform impact analysis to develop scenarios to re-establish operations from various types of technical disruptions.• Work with various cross functional team Developers, QA Analyst in Various development, migration and implementational projects.• SME in Price Trend Analysis and single point of contact for EF product pricing related queries & price upload request coming from across the EF sales officesScrum Master• As a Scrum Master working with the Scrum team, assisting the product owner in organizing the product backlog for every sprint and helping the development team solving the impediments and teaching the scrum framework.• Facilitator of all the Scrum events – Sprint Planning, Daily Scrum Meeting, Sprint Review and Sprint Retrospectives.• Working along with the other Scrum Masters and calculating the overall team metrics and the dashboards.• Hands-on experience on Atlassian Jira software.• Coaching the team member and organization on the importance of Scrum in the process. Show less

Business Analyst

• Sep 2013 - Sep 2017

o SME in Price Trend Analysis and single point of contact for EF product pricing related queries & price upload request coming from across the EF sales officeso Single point of contact between the product business controllers & product vice presidents, IT development and support team for development activities.• Integral part of PMO team which works on various development and migrations projects.• Developed and automated currency surcharge calculation reports, which is one of the major revenue generation reportings to avoid expenditure incurred due to FX rates fluctuations Show less

Business Analyst

• Jan 2013 - Sep 2013

Key Functional Areas:Subject Matter Specialist and managed client related categories; provided training to new members and refreshers for the existing team membersIdentified business opportunities with client to build high level reports on complete insights on their products

Senior Associate

• Dec 2009 - Jan 2013

• Support business development team by providing data on process capabilities and strengths for sales pitches• Delivered category presentations for client specific product categories to determine the market structure and scope for the specific category• Coordinate with the data services team to address database issues and improvements.• Creating process excellence by implementing various process improvement tools such as LEAN Six Sigma, automation and improvement projects.• Innovation, Implementation of various process improvements and automation of projects. Show less

Business Development Consultant

• Aug 2009 - Dec 2009

Planning, Organizing and Implementation of the new plans for the Business Development and Account management. Responsible for creating and building relationships that will result in additional revenue within the geography of enterprise. Identify product requirements across all customers & market segments by acting as a focal point to articulate market requirements. Planning, Organizing and Implementation of the new plans for the Business Development and Account management. Responsible for creating and building relationships that will result in additional revenue within the geography of enterprise. Identify product requirements across all customers & market segments by acting as a focal point to articulate market requirements.