Bursar and Finance Assistant

• Jan 2022 - Present

Customer Service Coordinator

• Feb 2021 - Mar 2022

* Process regular orders from various digital channels * Provide technical direction and product recommendations for customers during the digital checkout process. * Process Purchase order for dropships and analyze profit margin for the same. * Process cancellation and returns for dropship orders. * Find resolution to customer inquiries and complaints in a way that drives customer satisfaction and ensures profitability in regards to product availability, product specifications… Show more * Process regular orders from various digital channels * Provide technical direction and product recommendations for customers during the digital checkout process. * Process Purchase order for dropships and analyze profit margin for the same. * Process cancellation and returns for dropship orders. * Find resolution to customer inquiries and complaints in a way that drives customer satisfaction and ensures profitability in regards to product availability, product specifications, product recommendations and usage inquiries * Respond to pricing, billing, order status, late deliveries, short ship and proof of delivery issues * Ensure customer service issues are resolved by liaising with other departments * Follow up with vendors to ensure drop ship orders are shipped in a timely manner Show less * Process regular orders from various digital channels * Provide technical direction and product recommendations for customers during the digital checkout process. * Process Purchase order for dropships and analyze profit margin for the same. * Process cancellation and returns for dropship orders. * Find resolution to customer inquiries and complaints in a way that drives customer satisfaction and ensures profitability in regards to product availability, product specifications… Show more * Process regular orders from various digital channels * Provide technical direction and product recommendations for customers during the digital checkout process. * Process Purchase order for dropships and analyze profit margin for the same. * Process cancellation and returns for dropship orders. * Find resolution to customer inquiries and complaints in a way that drives customer satisfaction and ensures profitability in regards to product availability, product specifications, product recommendations and usage inquiries * Respond to pricing, billing, order status, late deliveries, short ship and proof of delivery issues * Ensure customer service issues are resolved by liaising with other departments * Follow up with vendors to ensure drop ship orders are shipped in a timely manner Show less

Customer Service Coordinator

• Dec 2020 - Feb 2021

* Track and ensure that all orders shipped is received by customers. * Follows up with manufacturer/courier on any packages that have been shipped and is not progressing normally. * Ensure all outbound shipments are processed and shipped as outlined in KPIs. * Reconcile freight charges on a regular basis and follow up with all freight claims and disputes. * Inventory management and inventory Reconciliation. * Exception tracking and root cause analysis for all Outbound errors… Show more * Track and ensure that all orders shipped is received by customers. * Follows up with manufacturer/courier on any packages that have been shipped and is not progressing normally. * Ensure all outbound shipments are processed and shipped as outlined in KPIs. * Reconcile freight charges on a regular basis and follow up with all freight claims and disputes. * Inventory management and inventory Reconciliation. * Exception tracking and root cause analysis for all Outbound errors, document, and escalate to 3PL partner. * Support inventory control including monthly cycle count reconciliation, order forecasting, coordinating and communicating shipment activities. * Create, implement and analyze performance measurements * Work cross functionally with all internal departments Show less * Track and ensure that all orders shipped is received by customers. * Follows up with manufacturer/courier on any packages that have been shipped and is not progressing normally. * Ensure all outbound shipments are processed and shipped as outlined in KPIs. * Reconcile freight charges on a regular basis and follow up with all freight claims and disputes. * Inventory management and inventory Reconciliation. * Exception tracking and root cause analysis for all Outbound errors… Show more * Track and ensure that all orders shipped is received by customers. * Follows up with manufacturer/courier on any packages that have been shipped and is not progressing normally. * Ensure all outbound shipments are processed and shipped as outlined in KPIs. * Reconcile freight charges on a regular basis and follow up with all freight claims and disputes. * Inventory management and inventory Reconciliation. * Exception tracking and root cause analysis for all Outbound errors, document, and escalate to 3PL partner. * Support inventory control including monthly cycle count reconciliation, order forecasting, coordinating and communicating shipment activities. * Create, implement and analyze performance measurements * Work cross functionally with all internal departments Show less

Customer Service Associate

• Dec 2018 - Dec 2020

1.Providing support for Accenture employees in Canada and US with “My Learning”, which is an online portal that provides certification courses online/virtual and classroom used by Accenture employees 2.Assist employees with technical issues like registration, cancellation, logistic information and guide them on necessary steps choosing the right training modules 3.Assist in other operational activities like creating reports for the training completed and providing required access to… Show more 1.Providing support for Accenture employees in Canada and US with “My Learning”, which is an online portal that provides certification courses online/virtual and classroom used by Accenture employees 2.Assist employees with technical issues like registration, cancellation, logistic information and guide them on necessary steps choosing the right training modules 3.Assist in other operational activities like creating reports for the training completed and providing required access to Learning Paths and Learning Boards. 4.Daily and weekly follow ups with the employees as well as the trainers related to the issues with the portal 5.Provide support on the portal by using tools like “Service Now” and “SEBIEL” Show less 1.Providing support for Accenture employees in Canada and US with “My Learning”, which is an online portal that provides certification courses online/virtual and classroom used by Accenture employees 2.Assist employees with technical issues like registration, cancellation, logistic information and guide them on necessary steps choosing the right training modules 3.Assist in other operational activities like creating reports for the training completed and providing required access to… Show more 1.Providing support for Accenture employees in Canada and US with “My Learning”, which is an online portal that provides certification courses online/virtual and classroom used by Accenture employees 2.Assist employees with technical issues like registration, cancellation, logistic information and guide them on necessary steps choosing the right training modules 3.Assist in other operational activities like creating reports for the training completed and providing required access to Learning Paths and Learning Boards. 4.Daily and weekly follow ups with the employees as well as the trainers related to the issues with the portal 5.Provide support on the portal by using tools like “Service Now” and “SEBIEL” Show less

Accountant

• May 2017 - Oct 2018

1.Provided Accounting support and financial management for the organization 2.Assisted clients in transition period towards effective financial management 3.Assisted organizations staff in accounting strategies and methods 4.Processing billing statements, payroll, quarterly and annual statements 5.Designed monthly tally entries to analyze day to day activities 6.Analyzing budgets, financial reports, and projections for effective reports to determine the financial standing of the… Show more 1.Provided Accounting support and financial management for the organization 2.Assisted clients in transition period towards effective financial management 3.Assisted organizations staff in accounting strategies and methods 4.Processing billing statements, payroll, quarterly and annual statements 5.Designed monthly tally entries to analyze day to day activities 6.Analyzing budgets, financial reports, and projections for effective reports to determine the financial standing of the organization Show less 1.Provided Accounting support and financial management for the organization 2.Assisted clients in transition period towards effective financial management 3.Assisted organizations staff in accounting strategies and methods 4.Processing billing statements, payroll, quarterly and annual statements 5.Designed monthly tally entries to analyze day to day activities 6.Analyzing budgets, financial reports, and projections for effective reports to determine the financial standing of the… Show more 1.Provided Accounting support and financial management for the organization 2.Assisted clients in transition period towards effective financial management 3.Assisted organizations staff in accounting strategies and methods 4.Processing billing statements, payroll, quarterly and annual statements 5.Designed monthly tally entries to analyze day to day activities 6.Analyzing budgets, financial reports, and projections for effective reports to determine the financial standing of the organization Show less