Chief Executive Officer

• May 2022 - Present

Chief Operating Officer - Airports

• Jan 2021 - Sep 2022

Co-Founder

• Feb 2019 - Present

Business Analyst

• Apr 2018 - Jan 2019

• Created detailed PRDs (Product Requirements Document) – outlining product’s features, functionalities, and behaviour. • Worked closely with various stakeholders and cross functional teams to Identify potential product ideas/improvements based on customer needs and feedback; and prioritize them to meet the business needs. • Requirements analysis and effort estimations – analyse business needs and detailed business requirements, user stories and functional solutions. • Assisted building and managing all communication related to product – sales collaterals, support communication for customers regarding upcoming downtimes, future roadmap, training plans or materials, user manual etc. • Conducting regular meetings and presentations (with cross functional teams) to share ideas and findings. • Supported the Test managers in the review of test artefacts like test plan, test scenarios, test cases and data. Signoff the final product after UAT. • Acted as an SME for the product – support Sales, Account Management, Activation, as and when needed. Show less

Front Operations

• Aug 2015 - May 2017

Standard pre-opening process like Snagging of rooms,setting up of the front office desks with projects team Coordinating with corporate office in terms of training of processes and SOPs of Taj hotels Settings up cashiers desk and coordinating processes for cash inflow along with the float Coordinating with Oracle team with Implementation of PMS - Opera along with its relevant training Learning and practicing of Taj’s new LQA standards Learning operational processes of the sister concerned hotels Training of new software VICAS for C-FORMs for Front desk employees Ensuring feedback process are in line with company SOPs Refresher training of PMS Opera with the Front Office employees Training LQA Standards and conducting audits amongst the Front office team members Show less

Head of Operations and Corporate Relations

• Feb 2016 - Mar 2017

Developing Vesta Operations Management System by identifying potential products, conducting market research generating product requirements, determining specifications, production timetables, pricing, and time-integrated plans for product introduction Creating wireframes for Vesta OMS and coordinating with technical team (Mobile App & WebApp ) Unit hotel sales, corporate deal structuring, and sales. Product and sales strategy Setting up of SOPs implementation and usage for properties of different levels based on size, guest demographics, star rating and concurrent Operations challenges Setting-up of OMS, maintaining and modifying OMS functionality in assigned areas, in response to technical terms and operational requirements Investigations into operational challenges of the hotels and delivering solutions, through the OMS Conducting and facilitating Hotel Training, Refreshers Training as part of OMS Deployment Monitor Vesta’s usage and performance by the hotels and ensuring that Vesta is used at the optimum level Addressing client’s issues post-deployment & go-live Conducting account reviews with customers on a regular basis to review service needs and usage trends Show less

Front Operations

• May 2016 - 2017

Conducting standard Front Office Guest Cycle processes set by St.Regis Worldwide Being POC for LSG,HWC, Permanent Members of Starwood during their stay in the hotel(s) Dealing with guest any grievances of guest from any of St.Regis services and escalating issues to relevant departments Ensuring team is constantly trained and up-to-date with LQA standards Following up in credit check report, liaise with credit manager Preparing for VIP’s arrival and coordinating with Butlers Meeting of VIP guests during arrival/ departure Checking registration cards of arriving guests and ensuring all information is filled on each cards either by receptionist or guests. Sending LSG messages with regards to pending bills and ensuring all their requirements are met Coordinating with all departments concerned in order to maintain Front Office functioning Briefing and coordinating with the St.Regis butler service for any guest requirements Authorizing charges to be made for late departures Show less

Multi-Role Hotel Operations

• Apr 2014 - Aug 2015