Experience

Statcare Urgent Care & Walk-In Medical Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Chief Experience Officer, Business Development and Marketing

  • Jul 2018 - Present



Nao Medical

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Patient Relations

  • Jul 2018 - Present



Highway Toll Administration, LLC

• United States
• Truck Transportation
• 1 - 100 Employee

• Finance Operations Manager

  • Oct 2015 - Jun 2018

  • Managing the call center and finance operations activities for reported violations by clients and municipalities• Managing all call center review operations relating to 50 call center agents. • Managing client/account relationship• Created and analyzing various call center related reports that is utilized by senior management on a daily/weekly and monthly basis• Managing a risk management operation to assure all violations reported by municipalities and issuing authorities are handled efficiently and in a timely manner• Managing the escalation of irate and very difficult consumer complaints• Managing a Credit card Charge back operation that includes the review and reversal of the charge back as needed. Approximately 70% of the chargebacks are reversed.• Managing the relationship with municipalitiesand issuing authorities• Training employees on violations handling and processing requirements relating to various municipalities and issuing authorities • Manage reporting and follow up for the Better Business Bureau and Attorney General related issues



NAC Marketing, LLC dba New Vitality

• Operations Compliance Manager

  • Jun 2008 - Oct 2015

  • Managing the call center activities for reported adverse reactions from customer base• Managing all call center review operations relating to 100 call center agents. • Created and analyzing various call center related reports that is utilized by senior management on a daily/weekly and monthly basis• Managing a risk management operation to assure FDA compliance for the manufacturing, holding, shipping, customer service, and returns for a large dietary supplement company • Managing the escalation of irate and very difficult consumer complaints• Managing a Credit card Charge back operation that includes the review and reversal of the charge back as needed. Approximately 40% of the chargebacks are reversed.• Managing the FDA required reporting of adverse reaction (Med watch reporting)• Training employees as to the FDA cGMP requirements relating to Dietary supplements• Manage reporting and follow up for the Better Business Bureau and Attorney General related issues• Manage the preparation of reports relating to FDA compliance issues



Singh’s Beverage Corp

• Operations Manager inventory control, sales

  • Jun 2006 - Jun 2008



Kaplan Financial (acquired eMind, LLC)

• Customer Relationship Manager

  • Jan 2003 - May 2006

  • Managing portfolio of 20 corporate clients• Maintain Quality standards and service delivery for corporate clients• Analyzing prospective and current clients exploring new opportunities in related verticals• Primary client contact for project management • “Outstanding Performance Award” for client management • International outbound sales coordination• IT resource planning • Managing portfolio of 20 corporate clients• Maintain Quality standards and service delivery for corporate clients• Analyzing prospective and current clients exploring new opportunities in related verticals• Primary client contact for project management • “Outstanding Performance Award” for client management • International outbound sales coordination• IT resource planning



Cybersys Infotech Limited

• India
• Appliances, Electrical, and Electronics Manufacturing

• Operations Team Leader

  • 2001 - 2003



Air Infotech

• India
• Legal Services
• 1 - 100 Employee

• Call Center Operations Manager

  • 2000 - 2001



International Trade Management Network

• Operations Manager

  • 1999 - 2000