Shaquille Hibbert

Account Executive at Jewellery Industry Network
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Contact Information
us****@****om
(386) 825-5501
Location
Adelaide, South Australia, Australia, AU

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Credentials

  • Fundamentals of Agile Project Management
    Project Management Institute
    Feb, 2023
    - Oct, 2024
  • Fundamentals of Waterfall Project Management
    Project Management Institute
    Jan, 2023
    - Oct, 2024

Experience

  • Jewellery Industry Network
    • Australia
    • Luxury Goods & Jewelry
    • 1 - 100 Employee
    • Account Executive
      • Jun 2023 - Present
  • Island Routes
    • Jamaica
    • Hospitality
    • 1 - 100 Employee
    • Logistics Coordinator
      • Jan 2023 - Mar 2023
  • Concentrix
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Coffee Sales Representative
      • Nov 2021 - Oct 2022

      -Developed and maintained knowledge of company products and operations to answer queries competently. -Delivered exceptional customer excellence in omni-channel contact center for inbound calls, outbound calls and digital communication channels. -Worked with multiple order management systems to monitor stock levels and movements and handle exchanges and refunds. -Handled multiple tasks simultaneously, decreasing turnaround time. -Developed and maintained knowledge of company products and operations to answer queries competently. -Delivered exceptional customer excellence in omni-channel contact center for inbound calls, outbound calls and digital communication channels. -Worked with multiple order management systems to monitor stock levels and movements and handle exchanges and refunds. -Handled multiple tasks simultaneously, decreasing turnaround time.

  • Conduent
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Travel Sales Representative
      • Mar 2021 - Nov 2021

      -Undertook thorough research of destinations, incorporating means of travel, prices, customs, activities and weather. -Responded efficiently and effectively to customer queries and instructions within the agreed timescales. -Monitored and tracked customer bookings and price changes delivering cost-effective trips for customers. -Made and confirmed reservations for travel, tours and accommodation. -Obtained information about availability, cost and convenience of different transport and accommodation. Show less

  • Half Moon
    • Jamaica
    • Hospitality
    • 100 - 200 Employee
    • Restaurant Cashier
      • Nov 2014 - Dec 2015

      -Delivered exceptional customer experiences in high-volume environment, politely and professionally assisting customers with queries. -Elevated customer experience by recommending relevant products or promotions at checkout. -Used POS systems to process debit and credit card payments. -Delivered exceptional customer experiences in high-volume environment, politely and professionally assisting customers with queries. -Elevated customer experience by recommending relevant products or promotions at checkout. -Used POS systems to process debit and credit card payments.

Education

  • Mona School of Business and Management
    Bachelor's degree, Operations Management
    2017 - 2022
  • Cornwall College
    Associate's degree, General Studies
    2012 - 2014
  • Cornwall College
    High School Diploma
    2007 - 2012

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