Experience

ZAM

• Malaysia
• Software Development

• Associate Community Manager

  • Sep 2021 - Present



Fanbyte

• United States
• Online Audio and Video Media
• 1 - 100 Employee

• Associate Community Manager

  • Sep 2021 - Present



HCA Hospice Care

• Singapore
• Hospitals and Health Care
• 1 - 100 Employee

• Executive - Service, Quality & Audit

  • Jun 2020 - Aug 2021

  • Part of the Medical Affairs department that provides clinical staff with administrative support and generation of critical service reports• Oversees the auditing of clinical admin processes to ensure more efficient workflows and data collection for senior management• Involved in various quality and service improvement projects that better the service standard of the organisation • Part of the Medical Affairs department that provides clinical staff with administrative support and generation of critical service reports• Oversees the auditing of clinical admin processes to ensure more efficient workflows and data collection for senior management• Involved in various quality and service improvement projects that better the service standard of the organisation



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Community Manager / Moderator

  • Feb 2018 - Jun 2021

  • Experience moderating for 8 Partnered streamers on Twitch from the USA, EU, AUS, SG (MargauxBrooke, Forgiving, Delicatexo, SarahJane, Megancs, KhaleesiBB, Mushu), including 1 Overwatch League player (Axxiom_) • Have experience moderating and managing communities for more than 20 streamers from around the world on Twitch• Identify new streamers and help setup their streams, Discord servers, and providing strategies for them to increase viewership and to try and achieve partnership• Have experience in online content moderation and conflict resolution in online communities



Unconvectional Bake & Bar

• Co-Founder

  • Nov 2017 - Dec 2018

  • Co-founder of a café/bakery. Tasked with negotiating client/vendor business partnerships for the café and handling marketing strategies to boost revenue• Assisted with administrative duties, handling supplies and logistics for events, and managing staff relations • Co-founder of a café/bakery. Tasked with negotiating client/vendor business partnerships for the café and handling marketing strategies to boost revenue• Assisted with administrative duties, handling supplies and logistics for events, and managing staff relations



National University of Singapore

• Singapore
• Higher Education
• 700 & Above Employee

• Graduate Teaching Assistant

  • Aug 2015 - Aug 2017

  • Tutor for Sociology modules in the Faculty of Arts & Social Sciences (FASS), teaching tutorial classes, holding consultations with students, and assisting professors with marking and administrative duties• Winner of the Graduate Student Teaching Award 3 times in a row for outstanding teaching • Tutor for Sociology modules in the Faculty of Arts & Social Sciences (FASS), teaching tutorial classes, holding consultations with students, and assisting professors with marking and administrative duties• Winner of the Graduate Student Teaching Award 3 times in a row for outstanding teaching



Ministry of Social and Family Development, Singapore (MSF)

• Singapore
• Government Administration
• 700 & Above Employee

• Research Intern

  • Jun 2013 - Aug 2013

  • 1st Intern at the newly established Children in Care branch, tasked with researching various out-of-home care models from around the world for abused children, providing analysis and suggestions for possible implementation in Singapore• Spearheaded the planning and logistics for a successful 14-day, multi-city, study trip to the USA for the Division Head and Branch Head • 1st Intern at the newly established Children in Care branch, tasked with researching various out-of-home care models from around the world for abused children, providing analysis and suggestions for possible implementation in Singapore• Spearheaded the planning and logistics for a successful 14-day, multi-city, study trip to the USA for the Division Head and Branch Head



Central Provident Fund Board

• Customer Service Intern

  • Mar 2011 - Jul 2011

  • Assigned to the Agency Projects Department to help with the smooth distribution of the Grow & Share package• Assisted customers with their appeals concerning package funds via e-mail and formal letters • Assigned to the Agency Projects Department to help with the smooth distribution of the Grow & Share package• Assisted customers with their appeals concerning package funds via e-mail and formal letters