Experience

法雷奥企业管理(上海)有限公司

• China
• Business Consulting and Services
• 1 - 100 Employee

• PROJECT QUALITY

  • May 2020 - Present

  Description External 1.Lead the internal&customer quality problem solving with quality logic thinking and PDCA/FTA tool; 2.Join in the process improvement work organized by designer or process worker.Response for risk assessment,validation and effectiveness verification; 3.Attend QRQC,analyze the reason for the problem,organize the checking for situations of finishing and effectiveness Guide to use the tool of QRQC,FTA/PDCA correctly for related people. 4.perform the process audit,LPA and genba checking,finding improvement verification; 5.Monitor quality in the field,go through the process of checking,analyst,sorting summary and filing.When quality is out of control or abnormal, stop the production and report to the supervisor. 6.change&deviation process management,make sure sufficient risk assessment and validation to protect internally and customer; Qualifications External Relevant experience 5 years in quality function. Familiar with ate16949 and 5 core tools.Good knowledge quality statistical tools.Basic knowledge of Mechanical drawing,mechanical process.Good English skill in reading,writing,listening and speaking; Show less



法雷奥

• China
• Business Consulting and Services
• 1 - 100 Employee

• Warranty Engineer

  • Mar 2018 - Mar 2020

  1.Quality support customer.Coordination between customer and Bosch internal Handling customer 0-km and field complaints Coordination of launch support activities Conduct containment actions and preventive measures at customer location Regular meetings with customers to review quality issues and make corrective and preventive action.Monitor customer scorecard. 2.Techincal support customer through pre SOP, series production and aftermarket. ?improve customer technical knowhow for our products and reduce the cost of warranty ?Component handling check in customer process related to Bosch products,improve/correct customer process for Bosch products ?Technical support customer,coordinate pre-analysis in customer plants and go and see activities in field ?Coordinate technical seminars with each customer yearly to avoid S C failures 3 Preventive measures to assure perfect quality to customer Training of resident engineers ?Regular meeting with associated departments for lessons learned from customer claims ?Strive on internally continuously improvement,and selectively join 8D Gemba or audit base on customer situation. Improvement in claim handling and response time, regular follow up meeting with problem solving team. 4.Develop and maintain good relationship with customers and increase customer satisfaction and loyalty. 5.Negotiation complaints handling process with customer.Support SQW for quality agreement negotiation with customer 6.Internal/external quality reporting. 7.Warranty cost confirmation base on return actual situation. 8.Support compliance to ISO/TS16949 requirements,support meeting plant and department goals and objectives Show less