Executive Assistant

• Mar 2023 - Present

Store Manager

• Oct 2022 - Mar 2023

Creating and maintaining a ‘Total Customer Satisfaction’ culture by ensuring the team is fully trained on the New Balance Guest service model. Setting strategic direction to my ASM & Team Leads to motivate the team in reaching sales and budget goals. Executing weekly and monthly business rhythms to ensure the store runs smoothly. Analyzing market trends in tandem with the DM to drive effective sales. Hiring awesome people and taking ownership of their growth and development. Creating and maintaining a ‘Total Customer Satisfaction’ culture by ensuring the team is fully trained on the New Balance Guest service model. Setting strategic direction to my ASM & Team Leads to motivate the team in reaching sales and budget goals. Executing weekly and monthly business rhythms to ensure the store runs smoothly. Analyzing market trends in tandem with the DM to drive effective sales. Hiring awesome people and taking ownership of their growth and development.

Store Manager

• Mar 2021 - Aug 2022

Directed the day to day operations of the Store, maximizing profits and keeping expenses as low as possible.Developed store strategies to drive KPI’s, expand store traffic, and optimize profitability. Met sales goals by training, motivating, mentoring, and providing feedback to store staff. Ensured high levels of customer satisfaction through excellent service.All recruiting, new hire paperwork, training, coaching, and development of staff and management team.A heavy focus on HR duties revolving around payroll, insurance and employee benefits, including ADP Workforce Now and Quickbooks. Show less

Store Manager

• Mar 2016 - Feb 2021

Executive Assistant and Office Manager

• Aug 2013 - Feb 2016

Analyzed and optimized operations including bookkeeping, payroll, supplies, and other clerical services. Performed a variety of accounting activities, such as preparing check requests, expense reports, and invoicing. Handled all domestic and international travel reservations for the executives, and managed their meeting calendars and minutes. Answered and screened telephone calls in a courteous manner, while taking messages with a high degree of accuracy, and updated in-house databases. Provided administrative support to all office staff, ensuring the team had all the tools to excel within the operations of a growing menswear brand. Show less

Store Manager / Senior Visual Merchandiser

• Sep 2008 - Aug 2013

Lead and developed committed sales teams, delivered excellent customer service, and drove sales success through consistent KPI management. Established rapport, and built relationships to ensure healthy collaborations can be made to achieve consistency with policies and procedures. Travelled the New York, Florida & California markets merchandising stores, and strategizing best practices. Composed the planning & opening of many prosperous stores in the Southern California market. Lead and developed committed sales teams, delivered excellent customer service, and drove sales success through consistent KPI management. Established rapport, and built relationships to ensure healthy collaborations can be made to achieve consistency with policies and procedures. Travelled the New York, Florida & California markets merchandising stores, and strategizing best practices. Composed the planning & opening of many prosperous stores in the Southern California market.

Menswear Merchandiser

• Aug 2004 - Dec 2006