Experience

Foresight Mental Health

• United States
• Mental Health Care
• 200 - 300 Employee

• Quality Assurance and Compliance Specialist

  • Oct 2022 - Present



Carolina Janes Sweet Treats

• Home

• Entrepreneur

  • Dec 2014 - Present

  I have a home based cake business that involves me baking, decorating, and delivering cakes and other baked goods to customers. It also involves planning, consulting with customers, and providing customer service. I also have to periodically research and get training on new techniques and skills for my business. I have a home based cake business that involves me baking, decorating, and delivering cakes and other baked goods to customers. It also involves planning, consulting with customers, and providing customer service. I also have to periodically research and get training on new techniques and skills for my business.



Carolina Family Services Inc.

• United States
• Mental Health Care
• 1 - 100 Employee

• Quality Assurance Manager

  • Apr 2020 - May 2022

  Completes internal audits of electronic files to make sure they are Medicaid compliant Performs quarterly audits of staff to ensure their charts meet Medicaid regulations Perform audits of all discharged clients’ files in addition to all transferring clients’ files Provides training and feedback to professional staff to ensure they are aware of proper documentation for services Performs monthly internal checks for the Medicaid manual to determine if any changes were made during the… Show more Completes internal audits of electronic files to make sure they are Medicaid compliant Performs quarterly audits of staff to ensure their charts meet Medicaid regulations Perform audits of all discharged clients’ files in addition to all transferring clients’ files Provides training and feedback to professional staff to ensure they are aware of proper documentation for services Performs monthly internal checks for the Medicaid manual to determine if any changes were made during the previous month and implement new policies as needed based on changes or updates Prepares documentation and affidavits to aid in the legal process during audit appeals Assist in developing and writing new policies for staff and training the new processes policies Supervises and oversees front desk staff and front desk processes Speaks with clients and children as needed to coordinate services or to handle client complaints Responsible for overseeing Medicaid audits and reviewing, correcting, and compiling all the required documentation required for audits Helps with client conflicts as needed in the office setting Responsible for overseeing and ensuring our agency compliance for our accrediting agency, CARF, to receive Medicaid funding for clients Show less Completes internal audits of electronic files to make sure they are Medicaid compliant Performs quarterly audits of staff to ensure their charts meet Medicaid regulations Perform audits of all discharged clients’ files in addition to all transferring clients’ files Provides training and feedback to professional staff to ensure they are aware of proper documentation for services Performs monthly internal checks for the Medicaid manual to determine if any changes were made during the… Show more Completes internal audits of electronic files to make sure they are Medicaid compliant Performs quarterly audits of staff to ensure their charts meet Medicaid regulations Perform audits of all discharged clients’ files in addition to all transferring clients’ files Provides training and feedback to professional staff to ensure they are aware of proper documentation for services Performs monthly internal checks for the Medicaid manual to determine if any changes were made during the previous month and implement new policies as needed based on changes or updates Prepares documentation and affidavits to aid in the legal process during audit appeals Assist in developing and writing new policies for staff and training the new processes policies Supervises and oversees front desk staff and front desk processes Speaks with clients and children as needed to coordinate services or to handle client complaints Responsible for overseeing Medicaid audits and reviewing, correcting, and compiling all the required documentation required for audits Helps with client conflicts as needed in the office setting Responsible for overseeing and ensuring our agency compliance for our accrediting agency, CARF, to receive Medicaid funding for clients Show less



Spectrum

• United States
• Telecommunications
• 700 & Above Employee

• Inside Sales Representative

  • Feb 2019 - Feb 2020

  • Provides customer service and product solutions to customers calling in to our company. • Works in a fast-paced, ever-changing call center environment that requires the balance of sales, autonomy, following company policies, and satisfying customers. • Problem-solving customer issues and routing them to the right department as needed. • Requires extensive computer skills to navigate multiple systems and enter information in quickly and accurately while multitasking customer… Show more • Provides customer service and product solutions to customers calling in to our company. • Works in a fast-paced, ever-changing call center environment that requires the balance of sales, autonomy, following company policies, and satisfying customers. • Problem-solving customer issues and routing them to the right department as needed. • Requires extensive computer skills to navigate multiple systems and enter information in quickly and accurately while multitasking customer conversations. Show less • Provides customer service and product solutions to customers calling in to our company. • Works in a fast-paced, ever-changing call center environment that requires the balance of sales, autonomy, following company policies, and satisfying customers. • Problem-solving customer issues and routing them to the right department as needed. • Requires extensive computer skills to navigate multiple systems and enter information in quickly and accurately while multitasking customer… Show more • Provides customer service and product solutions to customers calling in to our company. • Works in a fast-paced, ever-changing call center environment that requires the balance of sales, autonomy, following company policies, and satisfying customers. • Problem-solving customer issues and routing them to the right department as needed. • Requires extensive computer skills to navigate multiple systems and enter information in quickly and accurately while multitasking customer conversations. Show less



White Oak Management Inc

• Licensed Practical Nurse

  • May 2018 - Feb 2019

  • Input medical histories, symptoms and vital statistics as part of the intake process. • Cared for wounds, provided treatments and assisted with procedures. • Administered controlled narcotics, provided medications through PICC lines and performed catheterizations. • Provided patient education. • Reviewed documentation for compliance with requirements and accuracy of information. • Examined patients and dispensed medications as needed. • Accurately recorded and… Show more • Input medical histories, symptoms and vital statistics as part of the intake process. • Cared for wounds, provided treatments and assisted with procedures. • Administered controlled narcotics, provided medications through PICC lines and performed catheterizations. • Provided patient education. • Reviewed documentation for compliance with requirements and accuracy of information. • Examined patients and dispensed medications as needed. • Accurately recorded and reported test results according to established procedures. • Established and maintained systems that safely met residents' needs. • Helped residents with bathing, dressing, feeding, lifting and transferring. • Assessed patients and documented their medical histories. • Monitored fluid intake and output levels. • Evaluated patient care needs, prioritized treatment, and maintained patient flow. • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. • Followed infection control procedures. • Self-directed with astute judgment skills. High level of personal accountability. • Partnered with team of registered nurses to achieve overall well-being of all patients. • Closely monitored acute conditions. • Documented patient information obtained from interviews. • Ensured HIPAA compliance. • Instructed patients and family members on proper discharge care. • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease. • Chronic patient care on rehab unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for 20 patients per shift. • Performed vitals/glucose testing and assisted in administering injections and urinalysis. Show less • Input medical histories, symptoms and vital statistics as part of the intake process. • Cared for wounds, provided treatments and assisted with procedures. • Administered controlled narcotics, provided medications through PICC lines and performed catheterizations. • Provided patient education. • Reviewed documentation for compliance with requirements and accuracy of information. • Examined patients and dispensed medications as needed. • Accurately recorded and… Show more • Input medical histories, symptoms and vital statistics as part of the intake process. • Cared for wounds, provided treatments and assisted with procedures. • Administered controlled narcotics, provided medications through PICC lines and performed catheterizations. • Provided patient education. • Reviewed documentation for compliance with requirements and accuracy of information. • Examined patients and dispensed medications as needed. • Accurately recorded and reported test results according to established procedures. • Established and maintained systems that safely met residents' needs. • Helped residents with bathing, dressing, feeding, lifting and transferring. • Assessed patients and documented their medical histories. • Monitored fluid intake and output levels. • Evaluated patient care needs, prioritized treatment, and maintained patient flow. • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. • Followed infection control procedures. • Self-directed with astute judgment skills. High level of personal accountability. • Partnered with team of registered nurses to achieve overall well-being of all patients. • Closely monitored acute conditions. • Documented patient information obtained from interviews. • Ensured HIPAA compliance. • Instructed patients and family members on proper discharge care. • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease. • Chronic patient care on rehab unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for 20 patients per shift. • Performed vitals/glucose testing and assisted in administering injections and urinalysis. Show less



ReGenesis Health Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Licensed Practical Nurse

  • Dec 2017 - May 2018

  • Triaged patient issues to maximize efficiency. • Input medical histories, symptoms and vital statistics as part of the intake process. • Collected biological samples for laboratory tests. • Cared for wounds, provided treatments and assisted with procedures. • Performed basic physical assessments of newborns and infants. • Assessed patients and documented their medical histories. • Coordinated with nursing staff to process and direct patients to the appropriate departments… Show more • Triaged patient issues to maximize efficiency. • Input medical histories, symptoms and vital statistics as part of the intake process. • Collected biological samples for laboratory tests. • Cared for wounds, provided treatments and assisted with procedures. • Performed basic physical assessments of newborns and infants. • Assessed patients and documented their medical histories. • Coordinated with nursing staff to process and direct patients to the appropriate departments • Provided patient education. • Performed vitals/glucose testing and assisted in administering injections and urinalysis. • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. • Routinely collaborated with department managers to correct problems and improve services. • Reviewed documentation for compliance with requirements and accuracy of information. • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs. • Routinely retracted patient throat cultures and prepared them for lab submission. • Assisted doctors with in-office surgical procedures and non-invasive procedures. • Measured urine and delivered specimens to lab. • Took and recorded patients' temperature, pulse and blood pressure. • Effective counseling in health maintenance and disease management. • Authorized drug refills and provided detailed prescription information to pharmacies. Show less • Triaged patient issues to maximize efficiency. • Input medical histories, symptoms and vital statistics as part of the intake process. • Collected biological samples for laboratory tests. • Cared for wounds, provided treatments and assisted with procedures. • Performed basic physical assessments of newborns and infants. • Assessed patients and documented their medical histories. • Coordinated with nursing staff to process and direct patients to the appropriate departments… Show more • Triaged patient issues to maximize efficiency. • Input medical histories, symptoms and vital statistics as part of the intake process. • Collected biological samples for laboratory tests. • Cared for wounds, provided treatments and assisted with procedures. • Performed basic physical assessments of newborns and infants. • Assessed patients and documented their medical histories. • Coordinated with nursing staff to process and direct patients to the appropriate departments • Provided patient education. • Performed vitals/glucose testing and assisted in administering injections and urinalysis. • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. • Routinely collaborated with department managers to correct problems and improve services. • Reviewed documentation for compliance with requirements and accuracy of information. • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs. • Routinely retracted patient throat cultures and prepared them for lab submission. • Assisted doctors with in-office surgical procedures and non-invasive procedures. • Measured urine and delivered specimens to lab. • Took and recorded patients' temperature, pulse and blood pressure. • Effective counseling in health maintenance and disease management. • Authorized drug refills and provided detailed prescription information to pharmacies. Show less



South Carolina Department of Disabilities and Special Needs

• Qualified Intellectual Disabilities Professional/Program Coordinator

  • Sep 2014 - Dec 2017

  • Supervised 25 personnel. Completes staff trainings and in-services • Worked closely with HR with coordinating the hiring of staff; interviewed potential employees. • Coordinated and developed all disciplinary actions for employee write ups under my supervision; performed the duty of termination of employees when needed • Reviewed and submitted employee time sheets. Approved employee overtime • Managed and supervised day-to-day operations within a residential and medical setting… Show more • Supervised 25 personnel. Completes staff trainings and in-services • Worked closely with HR with coordinating the hiring of staff; interviewed potential employees. • Coordinated and developed all disciplinary actions for employee write ups under my supervision; performed the duty of termination of employees when needed • Reviewed and submitted employee time sheets. Approved employee overtime • Managed and supervised day-to-day operations within a residential and medical setting for medically involved, developmentally disabled adults and children. • Ensured compliance of all policies and procedures and DHEC regulations. • Observed clients, reviewed data and progress notes, progress on programs, and revised programs based on the clients' needs and performance. • Communicated with all members of the interdisciplinary team (medical, dietary, educational, families, etc.) and runs and conducts all team meetings. • Completes staff trainings and in-services. • Investigated, provided and submitted information to Quality Department about special incidents, events and complaints. • Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement. • Scheduled patient admissions and discharges. • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment. • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.

• Human Services Specialist 2

  • Jan 2014 - Sep 2014

  • Communicating daily with instructors working in the Work Activity Center and provide updated information to ID teams concerning consumers. • Attend ID team meetings and yearly staffing meetings and communicate the information between the ID team and the instructors. • Assists staff as necessary by providing intervention and counseling to consumers in conjunction with the established Behavior Support Plans. • Monitor classrooms and provide guidance when appropriate to ensure that… Show more • Communicating daily with instructors working in the Work Activity Center and provide updated information to ID teams concerning consumers. • Attend ID team meetings and yearly staffing meetings and communicate the information between the ID team and the instructors. • Assists staff as necessary by providing intervention and counseling to consumers in conjunction with the established Behavior Support Plans. • Monitor classrooms and provide guidance when appropriate to ensure that consumers are treated with dignity and respect. • Tabulates time studies for all consumers who are paid on an hourly rate and provide documentation to supervisor and HRM in a timely manner. • Review functional assessments, data sheets, and progress notes for accuracy and make necessary changes. • Serves as an in-charge person at the Work Activities Center. • Conducted trainings and in-services with staff as needed. • Participated in trainings and seminars whenever they were offered to improve skills set and knowledge. • Met with clients to conduct assessments of their current situations and establish what needs to address.



SOUTH CAROLINA DEPARTMENT OF MENTAL HEALTH

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Mental Health Specialist / Licensed Practical Nurse

  • Jul 2013 - Jan 2014

  • Follow protocol, policies and procedures at a residential facility for the South Carolina Department of Mental Health. • Helps maintain the physical and emotional needs of adults with mental health issues. • Act on behalf of the administrator in her absence as the residential designee/in-charge staff. • Assists in household tasks, prepare meals, provides supervision for the residents, and maintains their safety. • Input medical histories, symptoms and vital statistics as part of… Show more • Follow protocol, policies and procedures at a residential facility for the South Carolina Department of Mental Health. • Helps maintain the physical and emotional needs of adults with mental health issues. • Act on behalf of the administrator in her absence as the residential designee/in-charge staff. • Assists in household tasks, prepare meals, provides supervision for the residents, and maintains their safety. • Input medical histories, symptoms and vital statistics as part of the intake process. • Evaluated patient care needs, prioritized treatment, and maintained patient flow. • Helped residents with bathing, dressing, feeding, lifting and transferring. • Participated in unit-based Quality Assurance Program. • Effective counseling in health maintenance and disease management. • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being. • Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident. • Processed monthly reports for department performance. • Trained new staff on quality control procedures. • Provided patient education. • Performed monthly inventory and maintained office and medical supply counts. • Administered job knowledge assessments and competency testing for certification-level training. • Engaged patients with games, crafts, cooking, music, reading and other activities. • Liaised between patients and physicians to ensure patient comprehension of treatment plans. • Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. • Followed infection control procedures. • Educated staff on state and federal statutes, rules and regulations governing home care services. Show less • Follow protocol, policies and procedures at a residential facility for the South Carolina Department of Mental Health. • Helps maintain the physical and emotional needs of adults with mental health issues. • Act on behalf of the administrator in her absence as the residential designee/in-charge staff. • Assists in household tasks, prepare meals, provides supervision for the residents, and maintains their safety. • Input medical histories, symptoms and vital statistics as part of… Show more • Follow protocol, policies and procedures at a residential facility for the South Carolina Department of Mental Health. • Helps maintain the physical and emotional needs of adults with mental health issues. • Act on behalf of the administrator in her absence as the residential designee/in-charge staff. • Assists in household tasks, prepare meals, provides supervision for the residents, and maintains their safety. • Input medical histories, symptoms and vital statistics as part of the intake process. • Evaluated patient care needs, prioritized treatment, and maintained patient flow. • Helped residents with bathing, dressing, feeding, lifting and transferring. • Participated in unit-based Quality Assurance Program. • Effective counseling in health maintenance and disease management. • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being. • Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident. • Processed monthly reports for department performance. • Trained new staff on quality control procedures. • Provided patient education. • Performed monthly inventory and maintained office and medical supply counts. • Administered job knowledge assessments and competency testing for certification-level training. • Engaged patients with games, crafts, cooking, music, reading and other activities. • Liaised between patients and physicians to ensure patient comprehension of treatment plans. • Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. • Followed infection control procedures. • Educated staff on state and federal statutes, rules and regulations governing home care services. Show less



Pampered Chef

• United States
• Food and Beverage Retail
• 700 & Above Employee

• Entrepreneur

  • Sep 2010 - Mar 2013

  It was a home based business and I sold kitchen products to customers. I also handled customer service issues and booked, planned and executed showings of my products in customer homes. It was a home based business and I sold kitchen products to customers. I also handled customer service issues and booked, planned and executed showings of my products in customer homes.



Finger Lakes DDSO

• Dansville & Canandaigua, NY

• Habilitation Specialist

  • Nov 2006 - Mar 2013

  • Working in a long term classroom setting with adults with developmental disabilities to maintain and learn new social, personal care and emotional skills. • Complete direct care services as well to help maintain hygiene, health and safety. • Directly supervise direct care staff in the classroom, work with a team to set up a structured program, and document all services provided per Medicaid regulations to ensure funding. • Working in a long term classroom setting with adults with developmental disabilities to maintain and learn new social, personal care and emotional skills. • Complete direct care services as well to help maintain hygiene, health and safety. • Directly supervise direct care staff in the classroom, work with a team to set up a structured program, and document all services provided per Medicaid regulations to ensure funding.



Finger Lakes DDSO/Witter Residential Home

• Dansville, NY

• Licensed Practical Nurse

  • Apr 2005 - Nov 2006

  • Providing nursing services (administering g-tube feedings and medications, suctioning, direct care, following MD orders, etc.) to adults and children with developmental disabilities and serious medical issues. • Cared for wounds, provided treatments and assisted with procedures. • Administered controlled narcotics and performed catheterizations. • Transported patients to and from different departments. • Chronic patient care in a residential setting, adeptly handling all aspects… Show more • Providing nursing services (administering g-tube feedings and medications, suctioning, direct care, following MD orders, etc.) to adults and children with developmental disabilities and serious medical issues. • Cared for wounds, provided treatments and assisted with procedures. • Administered controlled narcotics and performed catheterizations. • Transported patients to and from different departments. • Chronic patient care in a residential setting, adeptly handling all aspects of treatment from medication to wound care to monitoring for 12 patients per shift. • Monitored fluid intake and output levels. • Extensive experience working in homes with disabled children and adults. • Closely collaborated with management team to make necessary improvements and satisfy resident needs. • Participated in facility surveys and inspections made by authorized governmental agencies. • Self-directed with astute judgment skills. High level of personal accountability. • Helped residents with bathing, dressing, feeding, lifting and transferring. • Followed infection control procedures. • Partnered with team of registered nurses to achieve overall well-being of all patients. • Participated in unit-based Quality Assurance Program. • Assessed patients and documented their medical histories. • Examined patients and dispensed medications as needed. Show less • Providing nursing services (administering g-tube feedings and medications, suctioning, direct care, following MD orders, etc.) to adults and children with developmental disabilities and serious medical issues. • Cared for wounds, provided treatments and assisted with procedures. • Administered controlled narcotics and performed catheterizations. • Transported patients to and from different departments. • Chronic patient care in a residential setting, adeptly handling all aspects… Show more • Providing nursing services (administering g-tube feedings and medications, suctioning, direct care, following MD orders, etc.) to adults and children with developmental disabilities and serious medical issues. • Cared for wounds, provided treatments and assisted with procedures. • Administered controlled narcotics and performed catheterizations. • Transported patients to and from different departments. • Chronic patient care in a residential setting, adeptly handling all aspects of treatment from medication to wound care to monitoring for 12 patients per shift. • Monitored fluid intake and output levels. • Extensive experience working in homes with disabled children and adults. • Closely collaborated with management team to make necessary improvements and satisfy resident needs. • Participated in facility surveys and inspections made by authorized governmental agencies. • Self-directed with astute judgment skills. High level of personal accountability. • Helped residents with bathing, dressing, feeding, lifting and transferring. • Followed infection control procedures. • Partnered with team of registered nurses to achieve overall well-being of all patients. • Participated in unit-based Quality Assurance Program. • Assessed patients and documented their medical histories. • Examined patients and dispensed medications as needed. Show less



Steuben County Department of Social Services

• Bath, NY

• Case Worker

  • Jun 2002 - Apr 2005

  • Managing services for youths placed under court orders into residential treatment centers. • Working directly with the youths and parents to transition them back home and to help ensure a successful family dynamic. • Attending Court Proceedings and writing reports for recommendations for judicial outcomes. • Monitored youths and parents by completing bi-monthly home visits and visits to the residential facilities. • Communicated, problem-solved and reported issues with the… Show more • Managing services for youths placed under court orders into residential treatment centers. • Working directly with the youths and parents to transition them back home and to help ensure a successful family dynamic. • Attending Court Proceedings and writing reports for recommendations for judicial outcomes. • Monitored youths and parents by completing bi-monthly home visits and visits to the residential facilities. • Communicated, problem-solved and reported issues with the interdisciplinary team, families, law guardians, and the court. Show less • Managing services for youths placed under court orders into residential treatment centers. • Working directly with the youths and parents to transition them back home and to help ensure a successful family dynamic. • Attending Court Proceedings and writing reports for recommendations for judicial outcomes. • Monitored youths and parents by completing bi-monthly home visits and visits to the residential facilities. • Communicated, problem-solved and reported issues with the… Show more • Managing services for youths placed under court orders into residential treatment centers. • Working directly with the youths and parents to transition them back home and to help ensure a successful family dynamic. • Attending Court Proceedings and writing reports for recommendations for judicial outcomes. • Monitored youths and parents by completing bi-monthly home visits and visits to the residential facilities. • Communicated, problem-solved and reported issues with the interdisciplinary team, families, law guardians, and the court. Show less