Shantel Mercedes, MPH

Program Associate at Health Resources in Action (HRiA)
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Contact Information
us****@****om
(386) 825-5501
Location
Boston, Massachusetts, United States, US

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Experience

    • United States
    • Public Health
    • 100 - 200 Employee
    • Program Associate
      • Jul 2023 - Present

      - Provided technical support and assistance for online trainings within the gambling projects, MTAC and PBU, under SPOE [Strategic Planning & Organizational Effectiveness]- Served as financial liaison and administrator including dispensing of stipends and grants, as well as processing contracts and invoices for subcontractors, clientele, and applicants- Provided general administrative support for all gambling programs such as maintaining communication listings, platforms, and distributions and the management and disbursement of swag materials Show less

    • Administrative Coordinator
      • Feb 2023 - Jun 2023

      - Provided technical assistance and other support for all online training - Served as financial liaison regarding invoices and contracts while conducting various financial distributions to clientele - Delivered support to team members in project, administrative, and programmatic activities as needed- Maneuvered the backend of the website to formulate and develop an m-tac course, Community Voices in Recovery, on WordPress

    • United States
    • Health, Wellness & Fitness
    • 1 - 100 Employee
    • Administrative Assistant
      • Aug 2021 - Dec 2022

      - Responsible for office management and planning of large-scale internal events like celebrations and training engagements - Created a system for calendar-management addition to providing administrative support for Testing Managers, Director of Operations, VP of Central Operations, and VP of Strategic Implementation and Operations - Participated in the Diversity, Equity, Inclusion, Belonging Advisory Committee and co-chaired the ERG subcommittee - Advised leaders and staff on integrating procedures and initiatives to speak on key company issues and concerns Show less

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • College Intern
      • Jun 2021 - Aug 2021

      - Conducted note-taking for internal meetings and other related external meetings with the consultants and department director - Developed assessment metrics for department goals including post-consultation feedback for data collection - Created prototypes for content analysis to be used in preparation for consultations and consultation debriefs - Assisted staff in content development, documentation collection, and other administrative tasks as assigned - Conducted note-taking for internal meetings and other related external meetings with the consultants and department director - Developed assessment metrics for department goals including post-consultation feedback for data collection - Created prototypes for content analysis to be used in preparation for consultations and consultation debriefs - Assisted staff in content development, documentation collection, and other administrative tasks as assigned

    • United States
    • Higher Education
    • 200 - 300 Employee
    • Student Coordinator in the Office of Admission
      • Aug 2020 - May 2021

      - Co-facilitated trainings, operations, student scheduling, and delegated tasks in the admissions office virtually - Navigated CMR when delegating in admissions-centered duties, Slate - Assisted in the maintenance of the office’s social media platforms, content development, and content management - Assisted and co-facilitated virtual admission events for prospective/incoming students and their families - Co-facilitated trainings, operations, student scheduling, and delegated tasks in the admissions office virtually - Navigated CMR when delegating in admissions-centered duties, Slate - Assisted in the maintenance of the office’s social media platforms, content development, and content management - Assisted and co-facilitated virtual admission events for prospective/incoming students and their families

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • College Intern
      • Jun 2020 - Aug 2020

      Southern Jamaica Plain Health Clinic (offsite location) - Performed general administration and day-to-day duties as assigned in a virtual setting supporting director and staff - Codeveloped strategies and assistance in dispensing resources for immunocompromised patients during the pandemic - Participated in internal meetings and delegations on impact and strategies surrounding Covid-19 impacts - Provided support regarding patient-centered activities as needed including documentation and patient-management Show less

    • United States
    • Higher Education
    • 200 - 300 Employee
    • Student Coordinator in the Office of Admission
      • Aug 2019 - May 2020

      - Co-facilitated trainings, operations, student scheduling, and delegated tasks in the admissions office - Navigated CMR when delegating admissions-centered duties, Slate - Assisted in the maintenance of the office’s social media platforms, content management, and content development - Assisted and participated in admission-sponsored events for prospective/incoming students and their families - Co-facilitated trainings, operations, student scheduling, and delegated tasks in the admissions office - Navigated CMR when delegating admissions-centered duties, Slate - Assisted in the maintenance of the office’s social media platforms, content management, and content development - Assisted and participated in admission-sponsored events for prospective/incoming students and their families

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • College Intern
      • Jun 2019 - Aug 2019

      Inpatient Acute Orthopaedics (onsite) - Supported unit coordinators, practice supervisor, and nurse director in daily administrative tasks and other duties - Navigated software when providing patient support and administrative delegations, EPIC - Provided assistance to staff when it came to floor management, material stocking, and inventory - Participated in routine huddles for day-to-day outlook and daily maintenance of daily patient-centered duties Inpatient Acute Orthopaedics (onsite) - Supported unit coordinators, practice supervisor, and nurse director in daily administrative tasks and other duties - Navigated software when providing patient support and administrative delegations, EPIC - Provided assistance to staff when it came to floor management, material stocking, and inventory - Participated in routine huddles for day-to-day outlook and daily maintenance of daily patient-centered duties

    • United States
    • Higher Education
    • 200 - 300 Employee
    • Student Coordinator in the Office of Admission
      • Aug 2018 - May 2019

      - Co-facilitated trainings, operations, student scheduling, and delegated tasks in the admissions office - Navigated CMR when delegating admissions-centered duties, Slate - Assisted in the maintenance of the office’s social media platforms, content management, and content development - Assisted and participated in admission-sponsored events for prospective/incoming students and their families - Co-facilitated trainings, operations, student scheduling, and delegated tasks in the admissions office - Navigated CMR when delegating admissions-centered duties, Slate - Assisted in the maintenance of the office’s social media platforms, content management, and content development - Assisted and participated in admission-sponsored events for prospective/incoming students and their families

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • College Intern
      • Jun 2018 - Aug 2018

      Southern Jamaica Plain Health Clinic (offsite location) - Performed general administrative day-to-day duties for the executive director, nurse director, and clinic manager - Navigated software when providing patient support and administrative delegations, EPIC - Provided support regarding patient-centered activities as needed including documentation and patient-management - Participated in routine visits with nursing direction to assess functionality and flow of staff in other BWH locations Show less

    • United States
    • Higher Education
    • 200 - 300 Employee
    • Student Ambassador
      • Aug 2017 - May 2018

      - Co-facilitated trainings, operations, student scheduling, and delegated tasks in the admissions office - Navigated CMR when delegating admissions-centered duties, Slate - Assisted and participated in admission-sponsored events for prospective/incoming students and their families - Provided assistance to counselors with miscellaneous office tasks, meeting preparations, and office flow - Co-facilitated trainings, operations, student scheduling, and delegated tasks in the admissions office - Navigated CMR when delegating admissions-centered duties, Slate - Assisted and participated in admission-sponsored events for prospective/incoming students and their families - Provided assistance to counselors with miscellaneous office tasks, meeting preparations, and office flow

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Summer Intern
      • Jun 2014 - Aug 2017

      Watkins Cardiovascular Outpatient Clinic - Assisted in the performance of general clinical administrative tasks and daily duties for the clinic manager and director - Navigated software when providing patient support and administrative delegations, EPIC - Assisted in calendar management and organization of clinic providers with regard to patient-centered appointments - Participated in routine huddles for day-to-day outlook and daily maintenance of daily patient-centered duties Watkins Cardiovascular Outpatient Clinic - Assisted in the performance of general clinical administrative tasks and daily duties for the clinic manager and director - Navigated software when providing patient support and administrative delegations, EPIC - Assisted in calendar management and organization of clinic providers with regard to patient-centered appointments - Participated in routine huddles for day-to-day outlook and daily maintenance of daily patient-centered duties

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Summer Intern
      • Jun 2013 - Aug 2013

      -Gained support for my transition from middle to high school -Attended college tours within the Boston area -Took classes on the basics of Biology, Chemistry and Public Health -Gained support for my transition from middle to high school -Attended college tours within the Boston area -Took classes on the basics of Biology, Chemistry and Public Health

Education

  • Simmons University
    Master of Public Health - MPH, Public Health
    2021 - 2023
  • Mills College
    Bachelor of Arts - BA, Public Health & Health Equity, Minor in Sociology
    2017 - 2021

Community

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