Experience

Jersey Freeze

• United States
• Restaurants
• 1 - 100 Employee

• Manager

  • Oct 2001 - Present

  • Managed restaurant operations and held full accountability for achieving planned sales and profit levels for restaurant through implementation, management and enforcement of company performance standards, policies, procedures, and programs. • Provided direction to staff of eight, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment. • Ensured that all menu items are prepared, portioned, and presented properly in a clean, safe, and sanitary manner, according to all regulations and quality / safety standards. • Maintained proper food and non-food item inventory levels and ensured outstanding management of facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements. • Conducted employment activities, including interviewing, scheduling, training, and performance reviews with all food service personnel.



Hillebrand

• Germany
• Transportation, Logistics and Storage
• 100 - 200 Employee

• Logistics Coordinator

  • Apr 2018 - Apr 2021

  • Coordinating consolidations and full shipping containers of wine and spirits on a worldwide basis. • Communicates shipment discrepancy with vendors and worked towards quick resolutions. • Monitoring and communicating shipping information to customers and/or suppliers. • Communicating daily to resolve issues with export offices, brokers, importers and distributors. • Forwarded client-related quality and service issues to the appropriate manager for resolution. • Communicated all emergencies delays due to weather and carrier schedule changes to customers and supervisors. • Additional responsibilities include assisting customers, track and trace of containers, order entry, invoicing and dispatching.



Walgreens

• United States
• Retail
• 100 - 200 Employee

• Assistant Store Manager Trainee

  • Jul 2017 - Apr 2018

  • Manage and maintain front end and pharmacy while coaching, training and developing team members in customer service skills to ensure customer satisfaction • Assist with store management duties, including cash drawers, bank deposits, customer service, inventory management, and merchandising. • Maintain constant presence on sales floor to address customer needs • Approach browsing customers and initiate conversations to determine buying preferences • Engaged team members to sell items of the month/ promotional items to meet sales goals • Answered customer questions about product needs, uses, and availability; answered additional questions • Proficiently used Kronos systems for scheduling and payroll • Regularly interviewed and on boarded new applicants proficiently utilizing Applicant Tracking System (ATS) • Managed and maintained vendor relationships • Schedule, motivate, coach, and train employees on a daily basis. • Coach staff through steps to interact with difficult customers and complicated sales • Provide constructive feedback to assist employee with their development. • Review merchandise display to ensure standards are met, correctly priced and displayed. • Consulted with customers on beauty care and over the counter medication needs and made product recommendations •Recommend appropriate items and lead customers to selections



Alpi Logistics

• Spain
• Restaurants

• Account Manager

  • Dec 2013 - Jan 2017

  • Built loyal clientele through friendly interactions and consistent appreciation. • Forecasted and tracked key account metrics accurately. • Handled wide variety of administrative duties, including invoicing, monthly client billing, data entry, and correspondence preparation. • Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectations. • Collaborated closely with key internal and external stakeholders, including warehouses, third party suppliers, vendors, and private freight system, regarding timely and accurate deliveries. • Provided flawless management of customer relationships by successfully resolving invoicing issues and disputes and by providing exemplary customer care on a daily basis. • Utilized continuous process improvement work principles to execute assigned accountabilities exceeding customer requirements and company standards.



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Disney College Program

  • Aug 2012 - Oct 2012

  • Accepted into highly competitive program where only 4,000 were chosen. • Consistently provided friendly guest service and heartfelt hospitality. • Pleasantly and courteously interacted with customers, and resolved guest complaint, issues and concerns. • Operated the sales register quickly accurately and efficiently to ensure guests spend minimal time on line. • Maintained and cleaned checkout areas and completed general duties as assigned. • Accepted into highly competitive program where only 4,000 were chosen. • Consistently provided friendly guest service and heartfelt hospitality. • Pleasantly and courteously interacted with customers, and resolved guest complaint, issues and concerns. • Operated the sales register quickly accurately and efficiently to ensure guests spend minimal time on line. • Maintained and cleaned checkout areas and completed general duties as assigned.