Hospice Care Consultant

• Apr 2022 - Present

Intake Manager

• Mar 2021 - Apr 2022

Oversee the intake staff and maintain communication transparency between liaisons and office staff to ensure timely processing of new patient referrals, reducing patient average wait time . Streamline the patient intake daily by obtaining medical records and legal documents, improving admission efficiency. Scheduled home and facility visits for clinicians to perform evaluations and administer care to multiple patients and ensured compliance with set timelines. Manage 2 employees daily to accomplish daily tasks on time and verify alignment with the organization’s objectives, improving productivity by 30%.Align patient clinical documentation with the Medicare guidelines for hospice admission standards, reducing audit risk. Show less

Project Manager/Intake Coordinator

• Apr 2016 - Feb 2021

Initiated and maintained employee training and development policies to coach new and existing staff, consistently ensuring a continuous professional development culture. Directed multiple intake departmental staff while coordinating admission of hospice and palliative care patients to ensure efficient daily admission operations, enhancing the patient experience. Supervised multiple potential patients’ follow-ups by conducting feedback surveys to ascertain their health status, enabling early diagnosis and treatment. Guided 7 employees daily to examine the potential for growth/development, develop talent, and enhance individual performance, enabling staff to meet daily objectives consistently. Show less

Admissions Coordinator

• Jul 2014 - Apr 2016

Implemented practical marketing strategies, including telemarketing to spearhead corporate sales goals and reduce the number of “Not Take Under Care” patients, providing access to quality healthcare for all. Deployed practical communication strategies to streamline correspondences between the facility’s departments and physicians, reducing patient admission response time to within 1 hour. Reviewed employee roster to identify ineffectiveness, implemented corrective action plans, ensured alignment with scheduled admissions, enhancing staff productivity by 15%. Executed record management strategies to document and update patient medical information, while facilitating efficient scheduling of hospice admission nurses. Show less

Patient Care Secretary

• Dec 2013 - Jul 2014

Interfaced with multiple stakeholders, patients, families, and staff members to deliberate on improving patient experience and delivering excellent patient outcomes, minimizing workflow redundancies.Verified the accuracy and completeness of recorded/reported hospice admissions, deaths, and transfers, ensuring the appropriate inpatient/ outpatient care oversight. Redesigned the company's data into an electronic form, optimizing the accuracy of patient data entered into the electronic medical record. Monitored re-certification periods and informed the patient care manager promptly, mitigating non-compliance penalties. Show less

Office Manager/Senior Administrative Assistant

• Jan 2011 - Oct 2013

Administrative Assistant

• Aug 2006 - Jun 2008