Experience

FiveTwelve, LLC
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Lead Recruiter

  • Feb 2021 - Present


State Farm ®

• United States
• Insurance

• Licensed Insurance Agent

  • Jun 2017 - Oct 2019

  Answer insurance-related questions from callers Counsel customer different levels of coverage, and how to best protect their assets Engage the community and educate interested parties on products available for future planning Take initial loss reports and provide claim personnel contact information Payment specialist- dealing with complex billing matters and bill related questions Answer insurance-related questions from callers Counsel customer different levels of coverage, and how to best protect their assets Engage the community and educate interested parties on products available for future planning Take initial loss reports and provide claim personnel contact information Payment specialist- dealing with complex billing matters and bill related questions



cleverbridge

• Germany
• Software Development
• 100 - 200 Employee

• Telecommunications Customer Service Representative

  • Aug 2012 - Apr 2013

  • First contact for customers seeking payment support for purchased software • Determine level of assistance needed, and direct calls to the appropriate member of team • Initiate refunds for customers in accordance to strict refund guideline • Provide problem resolution and customer satisfaction which may include: • Answering questions regarding the purchase and/or how to download the software • Assisting a customer with ordering a backup CD or software • Assisting customers with general payment inquiries • Update internal database with critical information regarding problem resolution • Performance of other duties and projects as assigned by the Team Leaders Show less



Pinnacle Law Office

• Office Manager/Marketing and Development

  • Jul 2010 - Feb 2012

  • All receptionist/secretarial duties including- switchboard, mailings, accounting, client billing, and supply ordering • Schedule and coordinate all meetings with clients and court dates • Maintain all client files with accurate billing, copies of all court documents, and client-attorney correspondence • Client recruitment/retention • Transcribe, edit, and create basic court documents • Advertisement/Marketing efforts including design of advert sign in Carver Arena in Civic Center, business cards, listings in local classifieds, on-air radio spots • Website management Show less



U.S. House of Representatives

• United States
• Legislative Offices
• 700 & Above Employee

• Intern for Congressman Aaron Schock

  • May 2009 - Dec 2009

  • Communicate with district constituents and relay all concerns and inquiries to appropriate staff • Attend briefings and hearings on issues of the day and prepare written reports of material covered for legislative assistants • Facilitate meet and greets between constituents and Congressman • Work to maintain address records of constituents’ concerns in online database for reference purposes and timely replies • Communicate with district constituents and relay all concerns and inquiries to appropriate staff • Attend briefings and hearings on issues of the day and prepare written reports of material covered for legislative assistants • Facilitate meet and greets between constituents and Congressman • Work to maintain address records of constituents’ concerns in online database for reference purposes and timely replies



Congressional Coalition on Adoption Institute

• United States
• Public Policy Offices
• 1 - 100 Employee

• Intern

  • May 2009 - Aug 2009

  • Participated in a 9-week internship in a congressional office • Collaborated on a 60 page congressional report with recommendations for bettering the nation’s foster care system. Presented in a briefing format to representatives, staffers, and other child welfare professionals. • Participated in a 9-week internship in a congressional office • Collaborated on a 60 page congressional report with recommendations for bettering the nation’s foster care system. Presented in a briefing format to representatives, staffers, and other child welfare professionals.



Voices for Illinois Children

• United States
• Public Policy Offices
• 1 - 100 Employee

• Project Assistant

  • Dec 2007 - May 2009

  Managed research projects for Illinois Voice for Kids. A group in Chicago that is a branch of a Nationwide branch. Interviewed wards who were currently or would be shortly aging out of the foster care system. Surveyed participants on what kind of services, knowledge, and types of support they wish they had prior to turning 21. I also worked to bring awareness to the foster system, in hopes of banishing the stigma that surrounds wards of the state. Managed research projects for Illinois Voice for Kids. A group in Chicago that is a branch of a Nationwide branch. Interviewed wards who were currently or would be shortly aging out of the foster care system. Surveyed participants on what kind of services, knowledge, and types of support they wish they had prior to turning 21. I also worked to bring awareness to the foster system, in hopes of banishing the stigma that surrounds wards of the state.



Cook County

• Government Administration
• 700 & Above Employee

• Administrative Assistant

  • Jun 2004 - Dec 2007

  • Receptionist in office serving over 50 lawyers, on a 6-line switch board • Routed calls to appropriate staff based on needs of caller • Collected out-going mail daily, ensuring timely delivery to mail boxes and appropriate postage. • Assisted in special projects as requested • Receptionist in office serving over 50 lawyers, on a 6-line switch board • Routed calls to appropriate staff based on needs of caller • Collected out-going mail daily, ensuring timely delivery to mail boxes and appropriate postage. • Assisted in special projects as requested