Registered Marriage and Family Therapist Intern

• Oct 2022 - Present

Registered Marriage and Family Therapist Intern

• Aug 2022 - Sep 2022

Registered Marriage and Family Therapist Intern

• Oct 2021 - Jul 2022

Department: Youth Recovery Care Center (Co-Occuring Disorders)Collaboration with various mental health professions to create treatment plans for children referred to the wraparound program and residential facilities. Creat treatment plans for adolescents male and females. Utilization of DBT, SBFT, NFT, and CBT. Conduct family, individual, and group therapy. Telehealth, in-home service, and residential services. Documentation of confidential information. Experience with anxiety, depression, defiance, and sexual trauma. Provide psychoeducation to parents and co-creation of the parent psychoeducation program. Officially registered with Florida April 14th 2022 Show less

Marriage & Family Therapy Counseling Intern

• Jan 2021 - Dec 2021

Department: Community Action Team (CAT)Encourage clients to discuss their emotions and experiencesHelp clients process their reactions and adjust to difficult changes in their life, such as divorce and layoffsGuide clients through the process of making decisions about their futureHelp clients develop strategies and skills to change their behavior and to cope with difficult situationsRefer clients to other resources or services in the community, such as support groups or inpatient treatment facilitiesComplete and maintain confidential files and mandated records Show less

Medical Assistance Operations Supervisor

• Nov 2018 - Oct 2021

• Facilitate culture of open and honest communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practices. Keeping the staff updated on new policies.• Continue to build a positive environment, which supports the spirit of teamwork, where associates are committed, loyal and take pride in working for the company.• Quality Assurance: Continuously monitor calls and cases across a sample of transaction types to ensure performance metrics are consistently achieved.• Continually review and monitor work performance of all associates against agreed KPIs.• Ensure associates are recognized and rewarded for outstanding achievements/performance in line with the company’s mission and values.• Handle escalated calls and or cases or fill in for Assistance Coordinators/Transport Coordinators when there are spikes in activity.• Work with the leadership team to identify and propose solutions for process improvement; lead initiatives in the department to improve quality, efficiency, and effectiveness.• Continuously monitor payroll, absences, vacations, and personal time off• Encouraging Words Award 2019• Supervised Offsite Team during Hurricane 2019 Show less

Transport Coordinator

• Aug 2018 - Nov 2018

Position Description: Case handling of all Complex and transport cases. On average 70% of the position is dedicated to the transport specialist function and the remaining 30% is divided between being complex case coordination. Interpretation of policy terms and conditions Responsible for the initiation of the high-season transportation set-up-Correct and update tasks for all transport cases including conclusions -Support for all technical operational issues regarding transports-Uphold data discipline in cases involving repatriation -Cost containment in regard to repatriations-Provide mentorship to Operations staff -Cooperation with all FGA departments (Network for providers & Finance for cata)-Customized communication to customers and clients-Answer customer and client complaints when the complaint involves repatriation. Show less

Senior Assistance Coordinator

• Mar 2016 - Aug 2018

-Assist in various case handling of all types of cases i.e. heavy, light.-Coordinate medical assistance for Swedish embassy clients-Communicate plans for international travel and ensure hospital recommendations arecommunicated Outpatients/inpatients, place guarantee of payments, communicateaction plans/ obtain medical reports to medical team for evaluation.-Repatriations, incl. escorted repatriations, ambulances coffin/urns.-Case registration, policy check and coverage, inform all parties involved (action plan) ,services ( finance), detailed logs, matching expectations , uphold agreements, caseclosing, quality assurance and standards.-Answer 50+ calls/ 50+ email daily-Implement SOPs for various departments-Providing Cost containment opportunities for various clients-Ensure a positive atmosphere among colleagues and offer advice about varioussituations-HIPAA Compliant/GDRP Compliant-Awarded “Superior Dedication Award” Dec 2017 Show less

Risk Management Officer

• Jul 2019 - Jan 2021

During the role I revised our risk management policy, co-created sexual misconduct training and gender identity training, created a committee of women to revise judicial procedures, and implemented a crisis management plan. During the role I revised our risk management policy, co-created sexual misconduct training and gender identity training, created a committee of women to revise judicial procedures, and implemented a crisis management plan.

Trainer/ General Teller

• Nov 2012 - Mar 2016

Became a trainer of the location within 6 months or job, training incoming employees between 2013-2015, received award cards regarding Disney’s Keys (Efficiency, Safety, Show, and Courtesy). Was part of the opening team for Starbucks in Animal Kingdom. Handled the operations cash flow for servers and hostesses. Became a trainer of the location within 6 months or job, training incoming employees between 2013-2015, received award cards regarding Disney’s Keys (Efficiency, Safety, Show, and Courtesy). Was part of the opening team for Starbucks in Animal Kingdom. Handled the operations cash flow for servers and hostesses.

Park Hostess

• Mar 2012 - Oct 2012

Provide excellent guest service and work in a team environment in a professional manner Maintain park cleanliness, including sweeping, picking up trash, changing trash can liners, picking up trays, mopping and changing restroom paper dispensers Maintain guest safety at ride locations, ensuring height restrictions, platform duties and control panel operation are being followed Answer various guest inquiries about the property Follow SOP’s necessary to perform job functions to serve our guests a quality product Interact with guests by greeting them and providing excellent service in an efficient and courteous manner Maintain a professional appearance that meets SEA grooming standards. Consistently practice safe work habits including the use of Personal Protection Equipment (PPE), lifting and reporting unsafe situations. Show less

Game & Vending Hostess

• Mar 2011 - Jan 2012

Guest Interaction: Interact with guests to encourage play and repeat play at assigned location(s). Constant use of voice and high physical energy are necessary. Games Operation: Responsible for enforcing rules, awarding prizes and other supervisory assigned tasks as related to Games Operations. Cash Handling/Inventory: Responsible for till and inventory management which includes creating sales, completing cash transactions and physical inventory counts. Cleanliness: Maintains cleanliness and organization throughout each shift in each assigned location. Show less

Office Assistant

• Jun 2010 - Sep 2010

Assist supervisor and colleagues with various promotion projects to educate the university on diversity initiative. Organized various documents, such as financial reports, previous promotions, and call logs. In charge of clerical duties such as scanning, copying, faxing and collecting mail in the facility Microsoft Office Bookkeeping Handling incoming calls and emails Managing filing system. Recording information as needed. Greeting clients and visitors as needed. Updating paperwork, maintaining documents and word processing. Helping organize and maintain office common areas. Performing general office clerk duties and errands. Maintaining supply inventory. Maintaining office equipment as needed. Creating, maintaining, and entering information into databases. Show less