Experience

SynergySuite

• United States
• Software Development
• 1 - 100 Employee

• Senior Project Manager

  • May 2022 - Present

  - Manages implementation timelines with international restaurant brands with location totals ranging from 100-1000+- Creates trusted relationships with enterprise level customers to ensure timeline goals are reached and the customer is confident in our software capabilities- Leads an initiative to develop and define company standard processes and documentation that alines with PMP standards, including: 1) Planning, Executing, and Closing processes, 2) documentation like the project charter, mitigation plan, and other knowledge base materials.- All work experience described under "Project Manager" role. Show less

• Project Manager

  • May 2021 - Apr 2022

  - Worked on software implementation and integration with national restaurant brands with 20-100 locations- Created trusted relationships with internal and client implementation teams- Learned and maintained product knowledge, including up-to-date product features and functionality to help clients succeed- Defined, maintained and reported on project plans, scoping, milestones and delivery- Continued to streamline implementation processes to improve the implementation experience- Performed risk assessment, develop risk mitigation and contingency plans throughout the life of the project, and lead problem resolution as issues arise- Coordinated with the training team to support project deployment- Created statements-of-work (SOW) and pricing for account executives- Facilitated change-management process during implementation Show less



The AI Foundation

• United States
• Software Development
• 1 - 100 Employee

• Product Operations Manager

  • Jan 2021 - Mar 2021

  - Designed and implemented content creation processes to improve workflow efficiency- Scoped out content creation and monitored weekly sprints to ensure completion by launch dates- Developed app roadmap with product manager - Analyzed user data and took action to improve customer experience- Designed and executed project workflow for customer service & customer success representatives

• AI Creation Offshore Operations Manager

  • Sep 2019 - Feb 2021

  - Managed an international team of 40 individuals, each focused on different processes of AI creation- Collaborated with 20+ PMs and/or producers to determine conversation design and media needs per product- Designed and monitored processes for creation and iteration cycles for media production & AI training- Determined and documented best practices for media creation and AI training design- Collaborated with team of engineers to design platform UI and expand capabilities- Utilized Jira, Trello, and Airtable to track movement of 20+ projects at a time- Implemented QA practices to ensure high quality audio and visual media turn-around within 24 hrs Show less

• AI Creator - Project Manager

  • Oct 2018 - Aug 2019

  - Designed and implemented engaging one-on-one conversational experiences for 5+ projects at a time- Conducted focus groups to complete user testing and gather feedback- Collaborated with team of engineers to design platform UI and expand capabilities- Managed projects from start to completion

• Office Manager

  • Oct 2018 - Dec 2018

  Administrative work… I figured out that I wanted to be involved in the creation process of our product and changed roles



Centennial Middle School

• United States
• Education Administration Programs
• 1 - 100 Employee

• Secondary English Teacher

  • Jun 2017 - Jun 2018

  - Developed and implemented curriculum that promoted higher order thinking - Managed classroom of 25+ students at one time, implementing procedures to ensure a conducive learning environment - Adapted instructional strategies based on individual student scores and learning styles for 100+ students - Collaborated with other teachers in multiple content areas to improve instruction - Continuously researched new teaching strategies and theories to be an effective teacher. - Developed and implemented curriculum that promoted higher order thinking - Managed classroom of 25+ students at one time, implementing procedures to ensure a conducive learning environment - Adapted instructional strategies based on individual student scores and learning styles for 100+ students - Collaborated with other teachers in multiple content areas to improve instruction - Continuously researched new teaching strategies and theories to be an effective teacher.



Strata Policy

• United States
• Think Tanks
• 1 - 100 Employee

• Academic Programming Associate

  • Aug 2016 - Aug 2017

  - Collaborated with others on projects related to government, education, and business topics - Collected and organized data from surveys related to how business topics are implemented within a K-college classroom. - Researched moral development theories in order to improve the philosophical reasoning behind business ethics and entrepreneurship modules. - Collaborated with others on projects related to government, education, and business topics - Collected and organized data from surveys related to how business topics are implemented within a K-college classroom. - Researched moral development theories in order to improve the philosophical reasoning behind business ethics and entrepreneurship modules.



Utah State University

• Higher Education
• 700 & Above Employee

• Writing Tutor & Undergraduate TA

  • Aug 2015 - May 2017

  - Advised 15-20 students per semester on essay related assignments - Evaluated each student’s paper and instructed students on how to improve each essay individually - Dedicated 60-70 hours of work to students each semester, while taking 15 credits and working part time - Provided teaching assistance to the Writing Fellow professor through curriculum development and classroom procedures (lessons, activities, records, etc.) - Mentored new Writing Fellows in the program in order to promote the program itself and provide advice to the mentee. Show less