Shanta’ Patterson
Technical Support Specialist at Support.com- Claim this Profile
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Topline Score
Bio
Experience
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Support.com
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IT Services and IT Consulting
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500 - 600 Employee
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Technical Support Specialist
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Sep 2018 - Present
I work from home answered phones and assisted customers with issues with their internet resolved issues in a timely manner. I work from home answered phones and assisted customers with issues with their internet resolved issues in a timely manner.
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Save A Lot
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United States
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Wholesale Food and Beverage
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700 & Above Employee
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Store Cashier
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Apr 2018 - Sep 2018
Provide exemplary customer service by ensuring customers orders are processed through our registers accurately and efficiently in the friendliest manner.Become familiar with products in the store to answer questions and make suggestions to customers. Smiles and greets customers in a friendly manner, whether the encounter takes place in the team member's designated department or elsewhere in the store. Properly handle products and equipment in accordance with food safety and safety guidelines… Show more Provide exemplary customer service by ensuring customers orders are processed through our registers accurately and efficiently in the friendliest manner.Become familiar with products in the store to answer questions and make suggestions to customers. Smiles and greets customers in a friendly manner, whether the encounter takes place in the team member's designated department or elsewhere in the store. Properly handle products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment. Maintain cleanliness of department and work area, including entrance areas and parking lot. Assist in other areas as required Show less Provide exemplary customer service by ensuring customers orders are processed through our registers accurately and efficiently in the friendliest manner.Become familiar with products in the store to answer questions and make suggestions to customers. Smiles and greets customers in a friendly manner, whether the encounter takes place in the team member's designated department or elsewhere in the store. Properly handle products and equipment in accordance with food safety and safety guidelines… Show more Provide exemplary customer service by ensuring customers orders are processed through our registers accurately and efficiently in the friendliest manner.Become familiar with products in the store to answer questions and make suggestions to customers. Smiles and greets customers in a friendly manner, whether the encounter takes place in the team member's designated department or elsewhere in the store. Properly handle products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment. Maintain cleanliness of department and work area, including entrance areas and parking lot. Assist in other areas as required Show less
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Giant Eagle, Inc.
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United States
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Retail Groceries
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700 & Above Employee
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Store Cashier
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Oct 2015 - Nov 2016
Provide exemplary customer service by ensuring customers orders are processed through our registers accurately and efficiently in the friendliest manner.Become familiar with products in the store to answer questions and make suggestions to customers.Smiles and greets customers in a friendly manner, whether the encounter takes place in the team member's designated department or elsewhere in the store. Properly handle products and equipment in accordance with food safety and safety guidelines… Show more Provide exemplary customer service by ensuring customers orders are processed through our registers accurately and efficiently in the friendliest manner.Become familiar with products in the store to answer questions and make suggestions to customers.Smiles and greets customers in a friendly manner, whether the encounter takes place in the team member's designated department or elsewhere in the store. Properly handle products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment. Maintain cleanliness of department and work area, including entrance areas and parking lot. Assist in other areas as required Show less Provide exemplary customer service by ensuring customers orders are processed through our registers accurately and efficiently in the friendliest manner.Become familiar with products in the store to answer questions and make suggestions to customers.Smiles and greets customers in a friendly manner, whether the encounter takes place in the team member's designated department or elsewhere in the store. Properly handle products and equipment in accordance with food safety and safety guidelines… Show more Provide exemplary customer service by ensuring customers orders are processed through our registers accurately and efficiently in the friendliest manner.Become familiar with products in the store to answer questions and make suggestions to customers.Smiles and greets customers in a friendly manner, whether the encounter takes place in the team member's designated department or elsewhere in the store. Properly handle products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment. Maintain cleanliness of department and work area, including entrance areas and parking lot. Assist in other areas as required Show less
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Life Line Screening
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United States
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Wellness and Fitness Services
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400 - 500 Employee
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Sales Specialist
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May 2015 - Sep 2015
Answered phones and assisted customers to schedule appointments on preventive health screening in the customer area Answered phones and assisted customers to schedule appointments on preventive health screening in the customer area
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VXI Global Solutions, LLC
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Specialist
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Aug 2013 - Mar 2015
Answered phones and assisted customers with issues with their Tv's, internet, and phone. Resolved issues in a timely manner. Answered phones and assisted customers with issues with their Tv's, internet, and phone. Resolved issues in a timely manner.
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Stark State College
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United States
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Higher Education
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400 - 500 Employee
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Work Study Student
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Aug 2007 - Jun 2013
Help professors with scheduling classes Assisted students with signing up for classes Assisted with financed aid Answered phones and directed people to the right department Help professors with scheduling classes Assisted students with signing up for classes Assisted with financed aid Answered phones and directed people to the right department
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Education
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Stark State College
Associate's degree, Public service