Shiela Ann Panganiban

Merchant Support Specialist at VITALS
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Contact Information
us****@****om
(386) 825-5501
Location
PH

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Credentials

  • Learn CSS Course
    Codecademy
    Oct, 2020
    - Nov, 2024
  • Learn Color Design Course
    Codecademy
    Oct, 2020
    - Nov, 2024
  • Learn HTML Course
    Codecademy
    Oct, 2020
    - Nov, 2024
  • Learn JavaScript Course
    Codecademy
    Oct, 2020
    - Nov, 2024
  • Learn Responsive Design Course
    Codecademy
    Oct, 2020
    - Nov, 2024
  • Learn jQuery Course
    Codecademy
    Oct, 2020
    - Nov, 2024

Experience

  • Vitals
    • Romania
    • Software Development
    • 1 - 100 Employee
    • Merchant Support Specialist
      • Sep 2020 - Present

  • Capital One
    • United States
    • Financial Services
    • 700 & Above Employee
    • Senior Operations Specialist
      • Jun 2017 - Mar 2020

      Take inbound calls and/or make outbound calls to handle account-related concerns and recommend optimal solutions within the desired levels of customer service delivery. Take inbound calls and/or make outbound calls to handle account-related concerns and recommend optimal solutions within the desired levels of customer service delivery.

  • EXL Health
    • Hospitals and Health Care
    • 700 & Above Employee
    • Healthcare Specialist
      • Sep 2015 - Jan 2017

      Respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims. Respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.

  • Sutherland
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Support
      • Dec 2011 - Mar 2014

      -Utilize provided tools and resources to resolve customer issues and walk-through. -Ensure proper documentation is entered in the client tool pertaining to customer problems, requests, and actions done. -Utilize provided tools and resources to resolve customer issues and walk-through. -Ensure proper documentation is entered in the client tool pertaining to customer problems, requests, and actions done.

  • Stream Global Services
    • United States
    • Outsourcing/Offshoring
    • 700 & Above Employee
    • Sales Service Representative
      • May 2011 - Oct 2011

      Performs cost-benefit and needs analysis of existing/potential customers to meet their needs Performs cost-benefit and needs analysis of existing/potential customers to meet their needs

Education

  • STI College
    Bachelor's degree, Information Technology
    2007 - 2011

Community

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