Experience

GlobalMeet

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Virtual Events Project Manager

  • Apr 2023 - Present

  Successfully manages virtual events for large-scale corporate clients, resulting in positive client feedback and repeat business. ● Develops and executes comprehensive project timelines, liaises with vendors, and provides personalized client training, resulting in seamless virtual events and upselling opportunities. ● Develops and delivers training sessions on visual design using Microsoft Teams, enabling colleagues to support clients and achieve high levels of client satisfaction. ● Consistently maintains client satisfaction and positive feedback by building strong relationships, working closely with 1-2 contacts, training presenters, and conducting post-event debrief sessions for continuous improvement, resulting in a 90% retention rate of clients over the past year. Show less

• GlobalMeet Webcast Emcee

  • Apr 2023 - Present

  Conducts Webcasts via video.• Maintains presenter webcam layouts.• Facilitates Q&A sessions and additional speaking roles if requested by the client during the GlobalMeet Webcast event. • Follows the appropriate flow, client directions and adjust to unforeseen circumstances to meet the client’s needs and expectations.

• Assistant Team Manager

  • Apr 2023 - Present

  • Interacts with customers to successfully conduct conference calls.• Conducts administrative job duties.• Manages a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.• Cross-trains and provides back-up for other customer service representatives when needed.• Resolves product issues and shares benefits of new technology.• Schedules and conducts interviews and prepares interview notebooks.• Participates in new employee orientation to foster positive attitude toward company goals.• Performs as Account Manager for the company’s two largest clients.• Develops and maintains account plans for top clients.• Communicates with clients on a regular basis to ensure satisfaction with services purchased.• Department point of contact for general client inquiries and processes.• Schedules meetings for managers, department functions and employees staff meetings.• Conducts administrative job duties. Show less



PGi

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Virtual Events Project Manager

  • Dec 2020 - Apr 2023

  • Successfully managed virtual events for large-scale corporate clients, resulting in positive client feedback and repeat business. ● Developed and executed comprehensive project timelines, liaised with vendors, and provided personalized client training, resulting in seamless virtual events and upselling opportunities. ● Developed and delivered training sessions on visual design using Microsoft Teams, enabling colleagues to support clients and achieve high levels of client satisfaction. ● Consistently maintained client satisfaction and positive feedback by building strong relationships, working closely with 1-2 contacts, training presenters, and conducting post-event debrief sessions for continuous improvement, resulting in a 90% retention rate of clients over the past year. Show less

• GlobalMeet Webcast Emcee

  • Dec 2020 - Apr 2023

  • Conducts Webcasts via video.• Maintains presenter webcam layouts.• Facilitates Q&A sessions and additional speaking roles if requested by the client during the GlobalMeet Webcast event. • Follows the appropriate flow, client directions and adjust to unforeseen circumstances to meet the client’s needs and expectations.

• Assistant Team Manager

  • Jun 2011 - Apr 2023

  • Interacts with customers to successfully conduct conference calls.• Conducts administrative job duties.• Manages a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.• Cross-trains and provides back-up for other customer service representatives when needed.• Resolves product issues and shares benefits of new technology.• Schedules and conducts interviews and prepares interview notebooks.• Participates in new employee orientation to foster positive attitude toward company goals.• Performs as Account Manager for the company’s two largest clients.• Develops and maintains account plans for top clients.• Communicates with clients on a regular basis to ensure satisfaction with services purchased.• Department point of contact for general client inquiries and processes.• Schedules meetings for managers, department functions and employees staff meetings.• Conducts administrative job duties. Show less

• Conference Support Specialist

  • Aug 2001 - Apr 2023

  • Provided quality service to customers by answering incoming client lines, handling requests, and moving them to the proper service location or audio conference call.• Provided support to high-level executives and professionals on a daily basis. • Performed multi-tasks while maintaining high quality customer service.• Assisted in last minute technical, event, planning, or event coordination issues for resolutions. • Trained new employees as well as mentored fellow co-workers to increase their skills. Show less

• Assistant Trainer

  • May 2010 - May 2011

  • Researched, planned, and conducted training programs for employees and managers.• Conferred with department managers to determine training needs, extent and scope of procedures.• Analyzed trend facts/data to formulate creative solutions and actions to improve processes, or implement new initiatives.• Developed material for new training programs, reviewed and modified existing programs. • Prepared and distributed training aids such as instructional handouts and visual aids. • Contacted attendees and department managers about training programs.• Scheduled the appropriate classroom and prepared physical setup.• Trained team members on support processes, products and protocols. Show less



Tandem Staffing

• Staffing and Recruiting
• 1 - 100 Employee

• Administrative Specialist

  • Jun 1996 - Aug 2001

  • Screened and identified qualified applicants for clients, ranging from industrial to services. • Conducted daily full-screen face to face interviews with applicants. • Communicated with hiring managers at client sites. • Filled temporary, temporary to hire and direct placement positions. • Maintained relationships with both internal and external clients to ensure staffing goals were achieved. • Visited prospect client location and maintained client relations to generate business. • Participated in job fairs in the community. • Performed Payroll duties. • Collected and summarized timekeeping information. • Calculated pay and issued paychecks. • Answered questions from employees related to payroll topics. • Processed and issued annual W-2 forms to employees. • Completed end to end billing for new and existing customers and ensured accurate rate entry. • Prepared bank deposits. • Purchased and managed office and printer supplies. • Participated and provided safety and awareness initiatives. Show less