Experience

Business Ethics Alliance of Omaha

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Operations Manager

  • Jan 2023 - Present



Business Ethics Alliance

• Administrative Manager

  • Jul 2021 - Present

  Omaha, Nebraska, United States



Law Offices of Gallner & Pattermann, P.C.

• United States
• Law Practice
• 1 - 100 Employee

• Legal Assistant

  • Dec 2020 - Jul 2021

  Council Bluffs, Iowa, United States



Durham

• Executive Assistant

  • May 2020 - Dec 2020

  Omaha, NE • Provide support to two attorneys with a focus on Insurance Defense, Personal Injury, Medical Malpractice, Litigation, and Criminal Defense • Assist in the development of cases; maintain contact with people involved in the case; schedule depositions; draft complaints; prepare and file discovery requests; prepare responses to opposing counsel • Manage and organize case files; monitor calendars; meet deadlines; document actions; input information into file database and case management… Show more • Provide support to two attorneys with a focus on Insurance Defense, Personal Injury, Medical Malpractice, Litigation, and Criminal Defense • Assist in the development of cases; maintain contact with people involved in the case; schedule depositions; draft complaints; prepare and file discovery requests; prepare responses to opposing counsel • Manage and organize case files; monitor calendars; meet deadlines; document actions; input information into file database and case management software; confirming case status with attorney • Make travel arrangements and retain court reporters for depositions • Manage all incoming and outgoing emails; assist with accounting and billing • Transcribe dictation such as but not limited to briefs, correspondence, discovery, statements, and affidavits • Create, view and edit documents in Adobe Pro Plus • Correspond with counsel, court, and clients • Create time slips Show less



Sodoro Daly Shomaker Law Office

• Legal Assistant

  • Sep 2018 - May 2020

  Omaha, Nebraska • Provide support to two attorneys with a focus on Insurance Defense, Personal Injury, Medical Malpractice, Litigation, and Criminal Defense • Assist in development of cases; maintain contact with people involved in the case; schedule depositions; draft complaints; prepare and file discovery requests; prepare responses to opposing counsel • Manage and organize case files; monitor calendars; meet deadlines; document actions; input information into file database and case management… Show more • Provide support to two attorneys with a focus on Insurance Defense, Personal Injury, Medical Malpractice, Litigation, and Criminal Defense • Assist in development of cases; maintain contact with people involved in the case; schedule depositions; draft complaints; prepare and file discovery requests; prepare responses to opposing counsel • Manage and organize case files; monitor calendars; meet deadlines; document actions; input information into file database and case management software; confirm case status with attorney • Make travel arrangements and retain court reporters for depositions • Manage all incoming and outgoing emails; assist with accounting and billing • Transcribe dictation such as but not limited to briefs, correspondence, discovery, statements, and affidavits • Create, view, and edit documents in Adobe Pro Plus • Correspond with counsel, court, and clients • Create time slips Show less



Mutual of Omaha

• United States
• Financial Services
• 700 & Above Employee

• Customer Care Analyst

  • Apr 2017 - May 2020

  Omaha, NE Answer calls from a queue. Service life and health insurance policies, apply premium payments and create correspondence to be mailed.



Mail Service Professionals

• United States
• Consumer Services
• 1 - 100 Employee

• Account and Office Manager

  • Jul 2015 - Mar 2017

  Greater Omaha Area Compile and analyze sales and marketing reports Create marketing materials and assemble portfolios Make phone calls to potential customers to set up appointments to meet and discuss services offered Make customer service calls to existing customers following up on their needs and expectations Manage contract negotiations along with existing contracts Back up front office receptionist Extensive use of all office equipment



Nebraska Safety Council

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Business office Specialist

  • Feb 2014 - Jul 2015

  Lincoln, Nebraska Area Maintain class updates on company website Maintain customer database Collect payments for classes, materials and membership dues Arrange class meeting locations and make necessary room arrangements Business to business calls to help promote safety classes Design marketing material on Desktop Publisher



Mail Service Professionals

• United States
• Consumer Services
• 1 - 100 Employee

• Executive Assistant to Senior Vice President

  • Mar 2009 - Feb 2014

  Lincoln, NE. Through my career at Mail Service Professionals I started out as office manager, then promoted to general manager, and then to Executive Assistant to Senior VP. Submitted strategic plans for program improvements Prepared and managed all contract negotiations Created standard operating procedures, and maintained training manual Monitored employee work and developed improvement plans Oversaw daily office operations for 11 employees Back up front office… Show more Through my career at Mail Service Professionals I started out as office manager, then promoted to general manager, and then to Executive Assistant to Senior VP. Submitted strategic plans for program improvements Prepared and managed all contract negotiations Created standard operating procedures, and maintained training manual Monitored employee work and developed improvement plans Oversaw daily office operations for 11 employees Back up front office receptionist Created cross training and team building programs Developed innovative business plans Collected data and prepared reports for the CEO and customers Managed calendars for CEO and President. Arranged all meeting locations and travel Set up meetings and agenda, prepared power point presentations, and recorded meeting minutes Resolved employee-related disputes through proactive communication, and listening Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales Compile data and prepare reports of mailing errors and postage accounts for all customers Backup for accounts payable and accounts receivable Show less



State Farm

• United States
• Insurance
• 700 & Above Employee

• Learning and Development

  • Feb 2007 - Feb 2009

  Kept calendars for Specialists, booked flights, arranged meals, reserved hotel and rental cars, answered multi-line phone system, set up virtual class rooms, created all hyper links for upcoming classes and kept numerous spread sheets at once for all classes and students.



Ron Culp - State Farm Agent

• United States
• Insurance
• 100 - 200 Employee

• Fire Claims

  • Aug 2005 - Feb 2007

  I took calls from insured's on property losses. Called and negotiated replacement costs with companies we had contracted. Did negotiating with insureds on loss of property also. Worked a little with the Special Investigative Unit, when I found something suspicious.



State Farm Insurance

• Administrative Assistant and Customer Service

  • Dec 1997 - Aug 2005

  Lincoln, Nebraska Area Review policies with the agents to decide which policy best fits the customer’s needs Answer Underwriting questions for agents and policyholders Composed and drafted all outgoing correspondence in regards to the claim Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot Daily use of all office equipment Use of multi-line phone system Daily use of Microsoft office