Experience

Canadian Stage

• Canada
• Performing Arts
• 1 - 100 Employee

• Audience Services Manager

  • Feb 2022 - Present



Thompson Hotel - Hyatt

• Toronto, Canada Area

• Server/Hospitality

  • Nov 2017 - Jun 2022

  • Increased my time management and organizational skills working in an exceptionally busy restaurant in the downtown core of Toronto • Maintained high level of guest satisfaction in an environment where “the customer is always right” and guests were often high status VIPs • Promoted from support staff to full time server after only 2 months, as opposed to the standard 9-12 months • Increased my time management and organizational skills working in an exceptionally busy restaurant in the downtown core of Toronto • Maintained high level of guest satisfaction in an environment where “the customer is always right” and guests were often high status VIPs • Promoted from support staff to full time server after only 2 months, as opposed to the standard 9-12 months



Western University

• Canada
• Higher Education
• 700 & Above Employee

• Office Assistant

  • Aug 2017 - Sep 2017

  • Provided superior administrative support to the Department of Electrical & Computer Engineering, including answering in person, email and telephone enquiries from Graduate Students on department policies and admissions related inquiries • Supported the Grad Program Coordinator in all aspects of daily work, including updating student enrollment information in Peoplesoft HE, maintaining internal records for current and completing students, and assisting with the Orientation of the Fall 2017 Master of Engineering cohort (76 new incoming students) • Strengthened existing knowledge of post-secondary educational systems and processes, while working with students in a fast-paced environment



CI Assante Wealth Management

• Canada
• Financial Services
• 700 & Above Employee

• Administrative Associate

  • Oct 2015 - Mar 2017

  • Accurately completed multiple stock/mutual fund trades per day, based on instructions from Financial Advisors, while also prepping files for client meetings, and organizing meeting follow up, (including submitting forms, conducting trades, and filing paperwork) all while focusing on the highest standard of client satisfaction • Effectively maintained office organization while completing daily tasks (resolving client inquiries, preparing client correspondence, tracking supply inventory, organizing physical/electronic filing systems) in a high pressure, busy work environment • Utilized existing Microsoft Office skills on a daily basis, and learned essential programs for daily work (including Maximizer CRM database and internal client financial account website) • Conducted extensive research on social media outreach for professionals (Twitter, LinkedIn, blogs, etc.) and compiled/presented findings to my superiors for implementation • Responded to client questions and concerns online, in person, and via phone in a professional and efficient manner



University of Waterloo

• Canada
• Higher Education
• 700 & Above Employee

• Marketing and Communications Associate

  • Jan 2013 - Aug 2013

  • Created unique content for monthly online student magazine, targeted to specific demographics in order to foster the community engagement with co-op students, while monitoring trends and benchmarks via Google Analytics • Oversaw Waterloo’s participation in National Co-op Week, a Canada-wide event, with student engagement and participation via various social media channels (Twitter, LinkedIn, Facebook, etc.), while managing a team of my peers and their tasks/duties • Generated the graphic design and layout for 8 issues of an online student magazine, and in the process developed InDesign and Adobe Photoshop skills • Authored and edited articles for various purposes throughout campus, both online and print while corresponding with each publications respective team • Successfully oversaw Waterloo’s participation in National Co-op Week, a Canada-wide event, with student engagement and participation via various social media channels (Twitter, LinkedIn, Facebook, etc.), while managing a team of my peers and their tasks/duties • Co-ordinated several successful events and marketing campaigns, including one where the President of the university was a speaker



Art in Tanzania

• Tanzania
• Non-profit Organizations
• 1 - 100 Employee

• Social Media Officer

  • May 2012 - Aug 2012

  • Increased the presence of Fiesta Magazine on social media, thereby gathering interest and awareness of the publication within the local community to whom the publication was targeting as the intended audience • Oversaw/performed duties such as researching, interviewing, writing, and editing for a monthly publication • Coordinated meetings and schedules for a team of staff on a weekly basis • Established a conversational knowledge of the Kiswahili language • Increased the presence of Fiesta Magazine on social media, thereby gathering interest and awareness of the publication within the local community to whom the publication was targeting as the intended audience • Oversaw/performed duties such as researching, interviewing, writing, and editing for a monthly publication • Coordinated meetings and schedules for a team of staff on a weekly basis • Established a conversational knowledge of the Kiswahili language



Credit Valley Wellness Centre

• Mississauga, Ontario

• Health and Wellness Receptionist

  • Sep 2011 - Dec 2011

  • Co-ordinated and managed a team of 4 busy doctor’s schedules on a daily basis while keeping track of daily payments and balances • Created and launched a number of new promotional materials for clinic services • Reorganized the confidential patient file archives while developing administrative experience • Maximized interpersonal skills due to constant interactions with patients and clients (both in person and on the phone) while multitasking in a stressful environment • Co-ordinated and managed a team of 4 busy doctor’s schedules on a daily basis while keeping track of daily payments and balances • Created and launched a number of new promotional materials for clinic services • Reorganized the confidential patient file archives while developing administrative experience • Maximized interpersonal skills due to constant interactions with patients and clients (both in person and on the phone) while multitasking in a stressful environment



L'Arche London

• London, Canada Area

• Live-In Assistant

  • Jan 2011 - Apr 2011