Experience

OtterTune
• United States
• Software Development
• 1 - 100 Employee
• Senior Product Lead

  • May 2022 - Present


LaunchPad Lab

• United States
• Software Development
• 1 - 100 Employee

• Product Manager

  • May 2021 - Mar 2022

  - Managed product development from inception through launch on company’s largest contract to date, deploying MVP of a financial services platform from scratch on time and under budget; led new features and enhancements on the firm’s second largest contract - Ruthlessly prioritized product backlog while educating client on the value of balancing infrastructure/security/tech-debt work alongside new features - Managed sprint mechanics for two dev teams supporting two different client… Show more - Managed product development from inception through launch on company’s largest contract to date, deploying MVP of a financial services platform from scratch on time and under budget; led new features and enhancements on the firm’s second largest contract - Ruthlessly prioritized product backlog while educating client on the value of balancing infrastructure/security/tech-debt work alongside new features - Managed sprint mechanics for two dev teams supporting two different client projects - Mentor to peers on product management processes and best practices Show less - Managed product development from inception through launch on company’s largest contract to date, deploying MVP of a financial services platform from scratch on time and under budget; led new features and enhancements on the firm’s second largest contract - Ruthlessly prioritized product backlog while educating client on the value of balancing infrastructure/security/tech-debt work alongside new features - Managed sprint mechanics for two dev teams supporting two different client… Show more - Managed product development from inception through launch on company’s largest contract to date, deploying MVP of a financial services platform from scratch on time and under budget; led new features and enhancements on the firm’s second largest contract - Ruthlessly prioritized product backlog while educating client on the value of balancing infrastructure/security/tech-debt work alongside new features - Managed sprint mechanics for two dev teams supporting two different client projects - Mentor to peers on product management processes and best practices Show less



OCLC

• United States
• Software Development
• 700 & Above Employee

• Senior Business Systems Analyst

  • Oct 2018 - May 2021

  Wise Projects Feb 2020 - May 2021 - Led development for an integrated library system software used by 700+ libraries across 3 countries; managed 4-member analyst team, providing assignments, guidance, and mentorship - Responsible for requirements, user stories, and sprint planning for 4 development teams across 2 time zones (20 engineers total); managed frequent cross-functional and cross-project dependencies Knowledge Base Re-Architecture Project Oct 2018 - Feb 2020 - Launched… Show more Wise Projects Feb 2020 - May 2021 - Led development for an integrated library system software used by 700+ libraries across 3 countries; managed 4-member analyst team, providing assignments, guidance, and mentorship - Responsible for requirements, user stories, and sprint planning for 4 development teams across 2 time zones (20 engineers total); managed frequent cross-functional and cross-project dependencies Knowledge Base Re-Architecture Project Oct 2018 - Feb 2020 - Launched redesign of data ingestion system over iterative releases, decreased processing times by 80% - Defined new interfaces for customers and administrative users; in the absence of design resources, created and iterated on mockups and UX flows - Collaborated with software architect on technical design decisions for core platform; created user and technical documentation and conducted product demos for new features - Promoted from Business Systems Analyst to Senior Business Systems Analyst within 9 months for significant impact on the project Show less Wise Projects Feb 2020 - May 2021 - Led development for an integrated library system software used by 700+ libraries across 3 countries; managed 4-member analyst team, providing assignments, guidance, and mentorship - Responsible for requirements, user stories, and sprint planning for 4 development teams across 2 time zones (20 engineers total); managed frequent cross-functional and cross-project dependencies Knowledge Base Re-Architecture Project Oct 2018 - Feb 2020 - Launched… Show more Wise Projects Feb 2020 - May 2021 - Led development for an integrated library system software used by 700+ libraries across 3 countries; managed 4-member analyst team, providing assignments, guidance, and mentorship - Responsible for requirements, user stories, and sprint planning for 4 development teams across 2 time zones (20 engineers total); managed frequent cross-functional and cross-project dependencies Knowledge Base Re-Architecture Project Oct 2018 - Feb 2020 - Launched redesign of data ingestion system over iterative releases, decreased processing times by 80% - Defined new interfaces for customers and administrative users; in the absence of design resources, created and iterated on mockups and UX flows - Collaborated with software architect on technical design decisions for core platform; created user and technical documentation and conducted product demos for new features - Promoted from Business Systems Analyst to Senior Business Systems Analyst within 9 months for significant impact on the project Show less



HMB

• Netherlands
• Wholesale Building Materials

• Business Analyst

  • Apr 2016 - Oct 2018

  - Drove requirements elicitation with subject matter experts and end users - Designed an employee recognition system—drove from vision to reality by convincing engineers to donate coding time - Illustrated processes using flow diagrams; wrote requirements and test cases - Drove requirements elicitation with subject matter experts and end users - Designed an employee recognition system—drove from vision to reality by convincing engineers to donate coding time - Illustrated processes using flow diagrams; wrote requirements and test cases



Dawson

• United States
• Defense & Space
• 400 - 500 Employee

• Candidate Coordinator

  • Sep 2014 - Apr 2016

  - Wrote brand-consistent copy for job ads and email campaigns; managed and pulled metrics tracking effectiveness and industry trends - Using Hootsuite, composed and scheduled social media postings within brand guidelines - Wrote articles and conducted interviews for internal quarterly newsletter in AP Style - Using Macros, tables, and formulas in Microsoft Excel, created and distributed weekly ad response reports detailing each ad's response for the previous week to executive… Show more - Wrote brand-consistent copy for job ads and email campaigns; managed and pulled metrics tracking effectiveness and industry trends - Using Hootsuite, composed and scheduled social media postings within brand guidelines - Wrote articles and conducted interviews for internal quarterly newsletter in AP Style - Using Macros, tables, and formulas in Microsoft Excel, created and distributed weekly ad response reports detailing each ad's response for the previous week to executive management/division heads - Acted as the liaison between job board vendors and Director of Marketing for contract negotiations/account management - Created PowerPoint presentations and less formal reports as needed; researching and organizing information for projects such as Candidate Inflow Sources, Sourcing/Ad Resource Usage, Background/Pre-Employment Process Effectiveness, etc. - Answered an average of 100 inbound calls daily from prospective/current clients and contract associates; answering queries regarding general information, update/set up of tax/direct deposit information, pay issues, and troubleshooting of electronic forms - Ran candidate and internal background checks and guided candidates through pre-employment paperwork (i.e. I-9, 8850, Employee Handbook, W-4, and Direct Deposit forms) using Bullhorn (CRM) to track all changes; troubleshooting issues with electronic forms/signatures as needed Show less - Wrote brand-consistent copy for job ads and email campaigns; managed and pulled metrics tracking effectiveness and industry trends - Using Hootsuite, composed and scheduled social media postings within brand guidelines - Wrote articles and conducted interviews for internal quarterly newsletter in AP Style - Using Macros, tables, and formulas in Microsoft Excel, created and distributed weekly ad response reports detailing each ad's response for the previous week to executive… Show more - Wrote brand-consistent copy for job ads and email campaigns; managed and pulled metrics tracking effectiveness and industry trends - Using Hootsuite, composed and scheduled social media postings within brand guidelines - Wrote articles and conducted interviews for internal quarterly newsletter in AP Style - Using Macros, tables, and formulas in Microsoft Excel, created and distributed weekly ad response reports detailing each ad's response for the previous week to executive management/division heads - Acted as the liaison between job board vendors and Director of Marketing for contract negotiations/account management - Created PowerPoint presentations and less formal reports as needed; researching and organizing information for projects such as Candidate Inflow Sources, Sourcing/Ad Resource Usage, Background/Pre-Employment Process Effectiveness, etc. - Answered an average of 100 inbound calls daily from prospective/current clients and contract associates; answering queries regarding general information, update/set up of tax/direct deposit information, pay issues, and troubleshooting of electronic forms - Ran candidate and internal background checks and guided candidates through pre-employment paperwork (i.e. I-9, 8850, Employee Handbook, W-4, and Direct Deposit forms) using Bullhorn (CRM) to track all changes; troubleshooting issues with electronic forms/signatures as needed Show less



Benefit Financial Services

• Insurance
• 1 - 100 Employee

• Office Manager/Administrative Assistant

  • May 2013 - Sep 2014

  - Serviced investment accounts by processing applications, withdrawals, contract surrenders, and regular account maintenance - Client correspondence via email, letter, and phone in regards to account maintenance - Cultivated relationships between clients and vendors - Created routine systems to keep up filing and servicing of accounts - Serviced investment accounts by processing applications, withdrawals, contract surrenders, and regular account maintenance - Client correspondence via email, letter, and phone in regards to account maintenance - Cultivated relationships between clients and vendors - Created routine systems to keep up filing and servicing of accounts