Experience

Concerto Cloud Services

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Vice President-Customer Experience

  • Jul 2015 - Aug 2017

  Tampa/St. Petersburg, Florida Area Shannon has over 20 years of experience in technology and currently focuses on fostering customer loyalty and exceptional customer satisfaction through high-quality interactions and experiences with customers throughout the organization. Concerto Cloud Services combines application expertise with superior service and technical support to offer you a private cloud developed for the highest levels of performance, security and speed. Our team specializes in the rapid deployment of… Show more Shannon has over 20 years of experience in technology and currently focuses on fostering customer loyalty and exceptional customer satisfaction through high-quality interactions and experiences with customers throughout the organization. Concerto Cloud Services combines application expertise with superior service and technical support to offer you a private cloud developed for the highest levels of performance, security and speed. Our team specializes in the rapid deployment of enterprise applications with seamless integrations across on premise, third party and public cloud solutions to deliver a customizable, hybrid cloud platform. We built Concerto Cloud for your toughest challenges and your most complicated applications. Concerto transcends public clouds designed for the masses by helping you leverage a platform that can tackle your unique business needs. We take a holistic approach to ensure your infrastructure supports your strategic objectives, from streamlining daily operations to scaling global growth. Concerto Cloud delivers maximum computing power in secure, single tenant pods that flex up as your demands increase. Our team is prepared to protect your financials and most valuable information with advanced compliance and regulatory certifications, strict adherence to ITIL standards, 24/7 support and a 99.99% guaranteed uptime. We’ve earned an industry-leading 99% customer retention rate because we deploy at lightning speed with the expertise you need. Concerto data centers are located in the world’s most networked and proven business hubs. And with a disaster prevention model that goes beyond recovery and backups, you can be secure in your decision to trust Concerto Cloud Services. Ready for your business, Concerto is a cloud for your hardest days and your defining moments. After all, technology infrastructure should support your business growth, not get in your way.

• Vice President-Sales & Marketing

  • Jun 2014 - Jul 2015

  Tampa/St. Petersburg, Florida Area Concerto Cloud Services combines application expertise with superior service and technical support to offer organizations a private cloud developed for the highest levels of performance, security and speed. The Concerto Cloud team specializes in the rapid deployment of complex enterprise applications with seamless integrations across on-premise, third party and public cloud solutions to deliver a customizable, hybrid cloud platform. Advanced compliance and regulatory certifications, strict… Show more Concerto Cloud Services combines application expertise with superior service and technical support to offer organizations a private cloud developed for the highest levels of performance, security and speed. The Concerto Cloud team specializes in the rapid deployment of complex enterprise applications with seamless integrations across on-premise, third party and public cloud solutions to deliver a customizable, hybrid cloud platform. Advanced compliance and regulatory certifications, strict adherence to ITIL standards, 24/7 support and a 99.99% guaranteed uptime have earned Concerto an industry-leading customer retention rate and recognition as a pioneer in cloud computing, including Microsoft’s U.S. Independent Software Vendor (ISV) of the Year for Cloud Solutions.



Tribridge

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Vice President of Enterprise Microsoft Business Solutions

  • Aug 2010 - May 2014

  Founded in 1998, Tribridge is a technology services firm specializing in business applications and cloud solutions. We help mid-market and enterprise customers solve their business challenges through Cloud Computing, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Human Capital Management (HCM), Portals & Collaboration, Custom Software Development and Security & Infrastructure. With a focus on industry solutions and deep experience implementing Microsoft, Cornerstone… Show more Founded in 1998, Tribridge is a technology services firm specializing in business applications and cloud solutions. We help mid-market and enterprise customers solve their business challenges through Cloud Computing, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Human Capital Management (HCM), Portals & Collaboration, Custom Software Development and Security & Infrastructure. With a focus on industry solutions and deep experience implementing Microsoft, Cornerstone OnDemand and other enterprise technologies, the Tribridge team operates with an unwavering commitment to provide exceptional service and support, drive measurable results and build lasting partnerships with our customers.

• Director - CRM Practice Leader

  • Mar 2000 - Aug 2010



Arthur Andersen Business Consulting

• Accounting
• 1 - 100 Employee

• Manager

  • Sep 1994 - Mar 2000

  Accounting, tax, and business consulting services offered to medium to large companies. The business consulting group offered a wide range of services from strategy to software implementation. The company was headquartered in Chicago but had offices throughout the world.