Experience

Redica Systems

• United States
• Information Services
• 1 - 100 Employee

• Senior Data Analyst

  • Oct 2023 - Oct 2023



Infoblox

• United States
• Computer and Network Security
• 700 & Above Employee

• Senior Data Analyst

  • Oct 2021 - Jul 2023

  Tacoma, Washington, United States • Drove roadmap alignment with engineering and product teams to curate net new metrics representative of SaaS customer health and adoption. • Collated and interpreted customer sentiment data from disparate complex data sources/systems to provide trend analysis and recommendations on Customer Success focus areas and outreach communications. • Led improvements for data visualization and data quality within Gainsight to enhance view of customer for all levels of the business and reduce… Show more • Drove roadmap alignment with engineering and product teams to curate net new metrics representative of SaaS customer health and adoption. • Collated and interpreted customer sentiment data from disparate complex data sources/systems to provide trend analysis and recommendations on Customer Success focus areas and outreach communications. • Led improvements for data visualization and data quality within Gainsight to enhance view of customer for all levels of the business and reduce churn risk. • Translated and became SME on key business result reporting requirements requested from C-Suite. Provided end to end oversight on development of dashboards within Tableau and performed thorough UAT/QA • Delivered executive-level aggregated reporting and analysis for cross-functional customer licensing alignment initiative that was leveraged in customer-facing true-up conversations. • Collaborated with finance and product teams to identify high-cost customers, based on product usage, provided recommendations that led to reduction in overall corporate cost per customer. Show less



SAP Concur

• United States
• Software Development
• 700 & Above Employee

• Senior Data Analyst

  • Oct 2018 - Oct 2021

  Bellevue, Washington, United States • Developed/implemented end-to-end solution, migrating customer business reviews from Excel to SAP BusinessObjects. Increased capability to deliver business reviews by 11x. • Analyzed and tested SQL code via Hadoop/Ambari to create new metrics within an industry-specific data set. · Ensured compliance to GDPR policies when developing benchmarking attributes, sought out formal legal approval throughout development process. • Communicated strategic vision for global reporting/metrics and… Show more • Developed/implemented end-to-end solution, migrating customer business reviews from Excel to SAP BusinessObjects. Increased capability to deliver business reviews by 11x. • Analyzed and tested SQL code via Hadoop/Ambari to create new metrics within an industry-specific data set. · Ensured compliance to GDPR policies when developing benchmarking attributes, sought out formal legal approval throughout development process. • Communicated strategic vision for global reporting/metrics and benchmarking to Business Intelligence teams • Performed knowledge transfer on database and analytics best practices and provided mentorship to junior members of the team

• Data Analyst - Marketing Americas

  • Mar 2017 - Oct 2018

  Bellevue, Washington, United States • Leveraged Tableau, Excel, and PowerPoint to generate Business Reviews for ~400 clients per quarter. • Implemented macros (VBA) associated with data clean-up and procedural effectiveness. • Identified and analyzed trends in data associated with the adoption and usage of SAP Concur products. • Oversaw migration of Excel-based spreadsheets to Salesforce/Gainsight implementation.

• Technical Consultant

  • Apr 2015 - Mar 2017

  Bellevue, WA • Guided customers through the implementation of Concur products, with a particular focus on high value features and functionality. • Trusted advisor for customers and partners, translated business objectives into compelling solutions. • SME for Kibana/ElasticSearch, created technical documentation that was adopted across teams - improving overall understanding of corporate products and processes



Talyst

• Hospitals and Health Care
• 1 - 100 Employee

• 340B Operations Lead

  • Feb 2013 - Apr 2015

  Kirkland, Wa • Advised on strategic GTM planning and decision-making. Collaborated with cross-functional teams to develop, implement, and support new solution, which generated $1 million in revenue in first year. • Guided customers on government regulations and compliance recommendations, including high-profile customers during HRSA audits. • Streamlined processes and procedures to improve efficiency and effectiveness. Maintained operational records and reported key insights. • Responsible for… Show more • Advised on strategic GTM planning and decision-making. Collaborated with cross-functional teams to develop, implement, and support new solution, which generated $1 million in revenue in first year. • Guided customers on government regulations and compliance recommendations, including high-profile customers during HRSA audits. • Streamlined processes and procedures to improve efficiency and effectiveness. Maintained operational records and reported key insights. • Responsible for troubleshooting and investigating deficiencies/bugs using Python/SQL and AWS: S3, EC2, recommended changes that drove improvements. Show less