Experience

Citizen Yoga Studio

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Captain of Studio Operations

  • Oct 2019 - Present

  Lead team of 50+ employees while overseeing customer service, scheduling, intra-company communication, and studio sales.Composed and implemented “Studio Experience Manager Handbook” and worked to refine and improve studio practices and policies.Created new processes for employees to guarantee high level of customer service for every student/customer.Developed individual growth plans and goal check-in process for each staff member.Managed new-hire onboarding and training for all employees.Strengthened company culture and employee retention by creating new SOP for employee onboarding.Served as link between C-Suite team and studio employees by answering questions, handling issues, and rolling out new processes to foster a positive work environment and ensure all staff was supported.

• Retail Product Manager

  • Feb 2016 - Oct 2019

  Created training guides for all levels of management and retail associates, and lead retail sales trainings for new hires.Improved employee performance management process and created and managed employee sales incentive program.Increased total company retail sales by 35% through management of merchandising, buying, and marketing.Implemented new retail buying processes and developed merchandising, buying, and sales SOPs.Designed company branded apparel, CY Designs, working in the Abode Creative Suite.



Anthropologie

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Apparel Department Store Manager and Project lead

  • Jan 2012 - Dec 2015

  Managed all aspects of daily in-store operations. Created cohesive store aesthetic by implementing compelling merchandising techniques. Recruited, trained, and developed team of 30+ employees. Managed all aspects of daily in-store operations. Created cohesive store aesthetic by implementing compelling merchandising techniques. Recruited, trained, and developed team of 30+ employees.



Koastal Konnection

• United States
• Wholesale
• 1 - 100 Employee

• Sales Representative Intern

  • Nov 2012 - Nov 2012

  Promoted wholesale lines to potential buyers. Created and maintained lasting customer relationships. Negotiated shipping terms and prepared purchase orders. Promoted wholesale lines to potential buyers. Created and maintained lasting customer relationships. Negotiated shipping terms and prepared purchase orders.



Forever 21

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Head Cashier

  • Oct 2010 - Mar 2012

  Assisted customers to increase store sales. Managed cashiers and performed advanced register functions. Assisted managers with daily deposit. Worked with visual team to merchandise and ensure a cohesive store aesthetic. Assisted customers to increase store sales. Managed cashiers and performed advanced register functions. Assisted managers with daily deposit. Worked with visual team to merchandise and ensure a cohesive store aesthetic.