Experience

Lytho

• United States
• Software Development
• 1 - 100 Employee

• Senior Customer Partnerships Manager

  • Aug 2023 - Present

• Customer Partnerships Manager

  • Jul 2021 - Aug 2023

  Proactively secure manual and automated customer renewals, uncovering opportunities to grow and strengthen partnership agreements. Seek out opportunities to sell Lytho to more teams within existing customer accounts. Partner with Customer Success Managers to build relationship-forward strategies, playbooks, frameworks, and processes that support customer engagement, expansion, and retention within the customer lifecycle. Partner with CX Management to drive strategies to save accounts that are at risk of or have given notice to churn. Lead contract negotiations and execute renewals, upsells, and cross-sell agreements. Show less



iContact

• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • Jan 2020 - Jun 2021

  Manage 110 accounts with $820,020 in annual revenue, while sustaining 98% of retention. Advise on omni-channel marketing strategies for growth in revenue and engagement metrics. Facilitate in training of product features and upsell service and product subscriptions. Collaborate cross-functionally with Sales, Support, and Design teams to ensure client satisfaction.

• Account Coordinator

  • Jul 2019 - Jan 2020

  Partnered with Sales and Client Service team to onboard new accounts, ensuring success within email marketing platform. Supported Client Services team with reporting, billing, and cross-departmental requests to more efficiently service customers. Assisted Account Managers in attaining client revenue retention and upsell quarterly goals.

• Customer Success Manager

  • Jan 2018 - Jul 2019

  Proactively communicated with accounts to share product updates, subscription renewals, and subscription enhancements. Educated customers on product features to improve feature adoption and usage. Advocated for customers, while managing expectations to ensure satisfaction and retention.

• Product Expert

  • Jul 2016 - Jan 2018

  Investigated and resolved Customer Support inquiries through multiple communication channels, attaining an average NPS score of 97%. Provided product/ UI customer feedback to the Product team to enhance user experience via Salesforce. Trained customers on product features to enhance usage and adoption.



Live Nation Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Supervisor of VIP Services

  • Jul 2015 - Jul 2016



Eventbrite

• United States
• Software Development
• 700 & Above Employee

• Client Services

  • Mar 2014 - Jul 2016

  Front line liaison troubleshooting advanced technical issues for customers and internal teams. Resolved customer inquiries and concerns in a timely and positive manner. Established a training process, while mentoring entry-level hires. Front line liaison troubleshooting advanced technical issues for customers and internal teams. Resolved customer inquiries and concerns in a timely and positive manner. Established a training process, while mentoring entry-level hires.



Shimon Presents

• United States
• Music
• 1 - 100 Employee

• Internship/ Volunteer Coordination

  • Apr 2013 - Sep 2013

  Events included Wakarusa, Electric Forest, All Good, Lockn’ Music Festival. Events included Wakarusa, Electric Forest, All Good, Lockn’ Music Festival.