Experience

American Legion Auxiliary

• United States
• Non-profit Organization Management
• 200 - 300 Employee

• Executive Director and Treasurer

  • Oct 2022 - Present



Tiffin Motor Homes, Inc.

• Director Of Business Affairs

  • Aug 2017 - Mar 2022

  Managed informal escalated matters involving end users, dealers, and service facilities. Managed and led complex legal matters to closure via Judgment, settlement or Arbitration. Hired and managed legal Counsel across the United States and Canada. Testified at Trials, Arbitrations, Hearings and Depositions. Forecasted and reserved funds for settlements, attorney fees, and insurance matters. Researched, gathered and provided responses to Discovery requests. Led teams of internal and external individuals to develop and draft new dealership agreements, chassis manual and authorized service facility documentation. Developed and provided training to cross functional teams throughout the Tiffin group of companies. Audit, track and provide feedback to all groups based on claims received and their outcome. Prepped witnesses for hearings and depositions. Strategized a winning formula for the issues being handled. Participated with a team assigned to handle the yearly insurance renewal process. Worked hybrid remotely for 4 years 6 months. Traveled on site every two weeks for tge first two years, once a month for the following year and then twice from February 2020 to March 2022 due to pandemic related constraints. Traveled extensively for meetings, trials, hearings, and rallies. Member of the RVIA Lawyers Committee and IALLA.



Spartan Chassis, Inc.

• Director of Consumer Affairs

  • Nov 1998 - Mar 2017

  Received, managed, strategized, coordinated and resolved legal, non-legal and subrogation claims within forecasted and controlled multi million dollar budget. Successful participation in over 500 mediations, depositions, trials, and inspections. Responsible for EWR reporting to NHTSA. Gathered, sorted and analyzed all documentation (paper and electronic) in order to draft the first Document Retention Policy used. Received, researched and responded to all Discovery requests. Managed various departments and individuals including marketing, operations, legal and customer service. First non-Attorney member of the RVIA's Lawyers Committee. Participated on many sub committees including the committee to develop, draft and pass the Florida Model RV Lemon Law which was eventually adopted and signed into law. Member of IALLA where I participated on and contributed to many panel discussions.

• Consumer Affairs Coordinator

  • Nov 1993 - Nov 1998

  Assisted Customer Service Manager and CFO with claims received. Hired and coordinated legal Counsel when needed. Received, reviewed and distributed all mail within legal, customer service, mechanical service facility and Executive group. Coordinated travel and facilities for inspections, investigations, hearings, meetings, etc.



Dickinson Wright Freeman Moon & Van Deusen

• Legal Secretary

  • Jun 1992 - Nov 1992