Experience

Sharp Insurance

• Canada
• Insurance
• 1 - 100 Employee

• Call Quality Coach

  • Sep 2021 - Present



BrokerLink

• Canada
• Insurance
• 700 & Above Employee

• Insurance Broker

  • Nov 2017 - Sep 2021

  Identifying opportunities to for cross selling to ensure adequate coverage, and enhance the customer experience. Actively participate on multiple committees offering feedback on procedures, looking for ways to streamline and update current protocol. Identifying opportunities to for cross selling to ensure adequate coverage, and enhance the customer experience. Actively participate on multiple committees offering feedback on procedures, looking for ways to streamline and update current protocol.



Johnson Insurance

• Canada
• Insurance
• 400 - 500 Employee

• Service Specialist

  • Aug 2013 - Nov 2017

  Assessed client needs and providing options for insurance coverages, tailored to the client. Achieved this while cultivating a working relationship with both client and Underwriting, working as a liaison between the customer and Company, to ensure guidelines are maintained. Assessed client needs and providing options for insurance coverages, tailored to the client. Achieved this while cultivating a working relationship with both client and Underwriting, working as a liaison between the customer and Company, to ensure guidelines are maintained.



AMA - Alberta Motor Association

• Canada
• Consumer Services
• 700 & Above Employee

• Licensed Insurance Agent

  • Sep 2008 - Aug 2013

  Sold and serviced various types of insurance policies to individuals, customizing policies to individual customers, covering a variety of risks. Sold and serviced various types of insurance policies to individuals, customizing policies to individual customers, covering a variety of risks.



CIBC

• Canada
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Aug 2007 - Sep 2008

  Accepted and processed customers’ deposits,mortgage and loan payments. Head Teller responsibilities which include maintaining and balancing a cash drawer daily. Accepted and processed customers’ deposits,mortgage and loan payments. Head Teller responsibilities which include maintaining and balancing a cash drawer daily.



Kenmore Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Housekeeper

  • Jul 2005 - Sep 2006

  Responsible for maintaining strict company standards while ensuring housekeeping duties were performed within the required time. Responsible for maintaining strict company standards while ensuring housekeeping duties were performed within the required time.



AMA - Alberta Motor Association

• Canada
• Consumer Services
• 700 & Above Employee

• Insurance Receptionist

  • Jul 2002 - Jul 2005

  Greeted 50+ clients per day, cultivating a rapport and smooth communication with each one. Frequently contacted other insurance brokers to amend policies and ensure files were properly and accurately documented. Greeted 50+ clients per day, cultivating a rapport and smooth communication with each one. Frequently contacted other insurance brokers to amend policies and ensure files were properly and accurately documented.