Experience

Raytheon Technologies

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Operations Manager

  • Mar 2022 - Present

  Enterprise Services; L5 Manager leading Operations and Project Intake for Creative Services. Includes but not limited to managing a diverse/remote team of intake coordinators, procurement and licensing manager(s) as well as third party supplier management. Respnsible for: daily team management of all incoming Creative Services requests globally, system ownershipand management of our project management system that features enterprise work management, finance support, APEX SAP finance system management, developing/implementing and analyzing core business / operational metrics, driving improvement and change through organizations and operating systems, process development and compliance, BOT sponsor development and supervision, consultation.CORE COMPETENCIES • Process development and management • Multimedia background• Operations Management• Mid-Level/People Leadership• Continuos Improvement• Budget/Financial Management• Project Management• Creative Management • Third Party Supplier Management• Developing, implementing and analyzing core business and operational metrics• Driving improvement and change through organizations and operating systems• Implementing cost savings, utilization improvement, and productivity improvement• Training, developing and mentoring of employees• Process development and compliance, Procurement development, third party supplier management and negotiations• Adobe Workfront systems admin and lead for integration and design for RTX• Service Request System (SRS) lead, expert, system and process design• SAP Administration Expert (including finance, reporting and billing transactions)• In-depth use and knowledge of Adobe Creative Suite, Microsoft Office: Excel, Word, PowerPoint

• PROJECT INTEGRATION MANAGER

  • Jul 2020 - Mar 2022

  Extension of the Operations & Optimization team; L5 Manager leading a diverse team of project managers, intake coordinators, procurement and licensing managers; all working remotely in locations across the country supporting our global consumers. Leading the Project Management team, Project Intake team, Procurement & Licensing team as well as Sr Project management of large, highly visible Communications & Creative Services projects and initiatives. The role plays a major part in the design, development and implementation of our future state project management approach. This collaborative team approach serves as a pivotal part of the greater Enterprise Creative Services account services model for our organization.



Raytheon

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• OPERATIONS AND SR. PROJECT MANAGER

  • Sep 2017 - Oct 2022

  + Sr. Project Manager for Raytheon's Tier 1 & 2 events, forums, campaigns and large projects across the Enterprise domestic and international. Managing complex projects and events that cross multiple functions/disciplines with various deliverables such as; design, web, video, event production, meeting collateral and supply chain. Managing customer expectations and budgets up to and over 500k. Generating project estimates and regular cost reports for both external customer and internal teams (designers, creative directors, web developers, photographers, videographers and editors) . Managing tight and complex schedules, resources and review cycles. + Leading a team of Project Managers for the enterprise; developing common processes and tools as well as financial tracking and accountability.+ Developing estimating and planning tools and processes+ Operations lead for APEX SAP; cost reporting, billing and finance tracking+ Operations lead for all monthly and weekly organizational reports including but not limited to; Daily production report, Monthly Communications budget reports (to 5 businesses), Overhead billing, organizational metrics+ Operations lead for our internally developed intake, traffic and project management tool (SRS): Training staff and customers, managing system break/fix, managing and developing new features, functionality and tracking within the system. Build, manage and deploy the metrics reporting derived from the SRS system through WEBI.

• OPERATIONS AND TRAFFIC MANAGER

  • 2013 - Sep 2017

  + Instrumental in transitioning IDS Advanced Media to GBS Advanced Media, quickly excelling as Operations Manager for GBS-AM East, expanding to enterprise wide for the last three years. Helped shape and implement GBS-AM's key operating processes. Lead role in the establishment and collection of metrics to manage business, deep dives and quarterly reviews. Established as the go-to person for troubleshooting, strategy and special projects, recognizes the needs and develops the solution and allots resources. Contact for finance, labor transfers, APEX SAP and billing inquiries and SRS.+ Developed and designed the game-changing SRS, created robust training sessions and materials. Responsible for both creative and print services training, manage hyper-care periods and customers, led the enhancement phase resulting in cost savings, streamlined use and a robust on-line operational metrics tool. Current SRS lead: responsible for training, improvements, process, compliance, accountability and AM work-share guidelines.+ Single intake for the Central Region during restructuring. Led and managed training and accountability of our Central Region as well as implemented training and process compliance in the Pacific Region.+ On-boarded East Region design manager, continue to serve today as back-up and traffic manager.+ Successfully led Imaging and Displays outsourcing effort; auction of surplus capital/non capital equipment, identified and established pricing agreements with external vendors, developed internal processes for new workflows; and reduced staff without disruption to service resulting in saving Raytheon more than $160,000.



Raytheon

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• IMAGING/DISPLAYS WIDE FORMAT MANAGER AND PROJECT MANAGER

  • 2011 - 2012

  + Successfully led and managed the Imaging and Displays department, two direct reports, streamlined the I&D workflow process, established meaningful metrics, and provided the team with greater direction. Created and generated operational metrics for AM and continued to manage large, cross functional media projects as project manager. + Transitioned AM’s procurement requirements from IDS IT to AM, developed and documented new process, conducted training for staff and managers, role of Procurement Release Point and co-process owner. + Launched a traffic management workflow in design, transitioning the Andover media center staff to Billerica, developed monthly operational service reviews (including the collection and analysis of metrics, utilization report).



Raytheon

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• MEDIA CENTER LEAD AND PROJECT MANAGER

  • 2005 - 2010

  + Successfully managed Woburn (2005–2006) and Andover (2007–2010) media center with 6 direct reports + Successfully, increased morale, trust, respect, productivity and built a strong team environment. + Primary Patriot contact and project manager while leading the centers. Led early stages of digital signage displays and the Patriot Resurgence rebranding throughout Andover plant while consistently and constantly driving change + Integral part in the development and testing of JAX Service Request System; provided functional specification, drove test phases, and identified detrimental flaws, which delayed rollout and eventually led to the creation of GBS-AM SRS



Raytheon

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• CSR MANAGER AND PRODUCTION MANAGER

  • 2001 - 2004

  + Groomed from multiple positions through a restructuring effort to include: Production Manager, Traffic Manager, Customer Service Supervisor, Account Management and Print Production Manager for Media Solutions East Coast operations (nine locations). Rollout and training of new APEX financial billing system. + Successfully hired, managed and trained 10 direct reports with 5 dotted line reports, most at remote locations + Restructured to a streamlined, cost-effective workflow, improved and established new processes. + Developed and implemented a job intake, tracking and trafficking system “Jobtrack” that created job tickets, individual accountability, procurement features and operational metrics for: sales, customer surveys, tracking accounts and trends. System resulted in a $750,000 cost savings to Raytheon. + Developed a traffic and a quality process that resulted in reduced errors, high quality standards and increased sales dollars. Managed procurement process, preferred vendor list, vendor relationships and accounts.



Power Images

• Ft. Lauderdale FL

• DIGITAL PRINT PRODUCTION AND WIDE FORMAT MANAGER

  • 2000 - 2001

  + Production Manager for new digital print department, large format digital exhibits and finishing departments. Streamlined workflow, implemented processes and set Standard Operating Procedures to achieve better quality control and cost-effective ways to conduct daily operations. + Management of four direct employees, production and customer meetings, scheduling and trafficking print jobs. + Procurement of new digital printing equipment including Heidelberg DI, and six color offset press, and supplies.



Flagship Press

• United States
• Printing Services
• 1 - 100 Employee

• DIRECT TO PLATE MANAGER AND PRE-PRESS OPERATOR

  • 1995 - 2000

  + Setup, BETA tested and managed AGFA computer-to-plate systems (AGFA-Galileo, Gerber Impress, HP750), Apogee PDF workflow, training and oversight of three direct reports. Trouble shooting files and system problems. + Pre-press operator responsible for deskttop publishing, trapping and setting up files for offset printing, PREPS 3.6.1, Quark Express, Acrobat, Photoshop, Pagemaker, Illustrator, PDF workflow, Iris, Rainbow 4700. + 6 Color film stripping and conventional plate making + Setup, BETA tested and managed AGFA computer-to-plate systems (AGFA-Galileo, Gerber Impress, HP750), Apogee PDF workflow, training and oversight of three direct reports. Trouble shooting files and system problems. + Pre-press operator responsible for deskttop publishing, trapping and setting up files for offset printing, PREPS 3.6.1, Quark Express, Acrobat, Photoshop, Pagemaker, Illustrator, PDF workflow, Iris, Rainbow 4700. + 6 Color film stripping and conventional plate making



Minuteman Press

• Nashua NH

• PRESS OPERATOR, DESIGN AND LAYOUT, SALES

  • 1994 - 1995

  + Operated several Multigraphic and Ryobi offset printing presses and bindery equipment. + Comp design work, paste up artist, film stripping and platemaking, sales and customer service. + Operated several Multigraphic and Ryobi offset printing presses and bindery equipment. + Comp design work, paste up artist, film stripping and platemaking, sales and customer service.



Northeast Offset Inc

• Andover MA

• OFFSET PRESS OPERATOR

  • 1993 - 1994

  + Operated a two color Miller 36 inch offset printing press, assistant operator on a six color Miller 38 inch press + Operated a two color Miller 36 inch offset printing press, assistant operator on a six color Miller 38 inch press