Shannon Stephenson

Software Trainer at KEV Group
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Contact Information
us****@****om
(386) 825-5501
Location
Guelph/Eramosa, Ontario, Canada, CA

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Experience

    • Canada
    • Software Development
    • 100 - 200 Employee
    • Software Trainer
      • Apr 2022 - Present

    • Business Owner
      • Jan 2018 - Mar 2022

      • Negotiated contracts with various schools and sports organizations to be their clothing supplier• Handled all design work while listening to the customers input• Provide customer follow-up, communication, and issue management• Designed and implemented marketing and sales strategies and implementations • Negotiated contracts with various schools and sports organizations to be their clothing supplier• Handled all design work while listening to the customers input• Provide customer follow-up, communication, and issue management• Designed and implemented marketing and sales strategies and implementations

    • Canada
    • Spectator Sports
    • 1 - 100 Employee
    • Regional Registrar
      • Feb 2018 - Sep 2020

      • Ensured all 10,000+ players were properly registered at the right level• Communicated with clubs from all over Ontario on important information related to online registrations.• Coached registrars on what they needed to do and the policies they needed to follow• Provided training sessions both online and in person on policies and registration• Implemented policies and deadlines for the Ontario Lacrosse organization • Ensured all 10,000+ players were properly registered at the right level• Communicated with clubs from all over Ontario on important information related to online registrations.• Coached registrars on what they needed to do and the policies they needed to follow• Provided training sessions both online and in person on policies and registration• Implemented policies and deadlines for the Ontario Lacrosse organization

    • Customer Success Manager
      • Nov 2015 - 2018

      •Provided support and instruction related to the SportzSoft software.•Assisted in the setup and implementation of sports club's registrations through the software•Lead training sessions and workshops at various events, conferences and virtual events on how to use the software and troubleshoot any issue that may arise.•Researched and wrote 4 different manuals used by SportzSoft clients.•Listened to customer's requirements and provided feedback to the team for continuous improvement•Main contact for all Ontario and many other Canadian sport's organizations who used SportzSoft.

    • Director of Media and Sponsorship
      • Nov 2013 - Nov 2015

      • Maintained and updated the OWFL website as well as all social media outlets.• Supported in the developing, updating, and implementation of OWFL's programs, policies and agreements• Provided advice on marketing and communications to increase our registrations within the league.• Ensured timely update and tracking of game scores and Athlete's statistics• Introduced and oversaw OWFL’s advertising rate card and promoted it to local businesses to raise funds to lower the costs for our athletes.• Managed all sponsorship partnerships, including seeking out, negotiating, and securing new sponsorships.• Supported the research, drafting and distribution of the OWFL newsletter

    • Operations Manager
      • Jul 2013 - Nov 2014

    • News & Information Manager/ Website Content Manager
      • Feb 2013 - Jul 2013

    • United States
    • Spectator Sports
    • 1 - 100 Employee
    • Social Media Manager
      • Jul 2013 - Jan 2014

    • Canada
    • Primary and Secondary Education
    • 700 & Above Employee
    • Educational Assistant
      • Feb 2006 - Jun 2013

Education

  • Nipissing University
    Honors Bachelor of Arts, Sociology
    2000 - 2004
  • Daemen College
    Master of Science (MSc), Secondary Education and Teaching
    2008 - 2010

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