Quality Assurance Specialist

• Jan 2023 - Present

Quality Assurance Coordinator

• Jun 2021 - Jan 2023

Production Supervisor

• Mar 2021 - Jun 2021

Production Team Lead

• Sep 2019 - Mar 2021

Supervises production operations in the manufacturing of diagnostic products. • Assist in planning and execution of scheduled work by effectively allocating resources to meet required timelines. • Effectively coordinates and communicates with all departments and levels of management to ensure the production departments goals are achieved.• Participates in root-cause analysis and investigations related to product nonconformities and assists in writing investigation reports.• Performs line clearance and routine quality checks during product processing and takes action when appropriate. • Responsible for the training of all line personnel in all aspects of their job duties.• Audits batch records for compliance with internal SOPs and cGMP guidelines.• Utilizes NetSuite ERP system for production inventory management.

Laboratory Technician

• Sep 2015 - Aug 2019

Responsible for diverse laboratory support functions.▪ Coordinates training requirements for Production Group.▪ Authors SOP’s as required.▪ Executes production batch records.▪ Utilizes ADNAS database for tracking of samples submitted to laboratory.▪ Manages laboratory inventory for production needs.▪ Responsible for training new hires. Responsible for diverse laboratory support functions.▪ Coordinates training requirements for Production Group.▪ Authors SOP’s as required.▪ Executes production batch records.▪ Utilizes ADNAS database for tracking of samples submitted to laboratory.▪ Manages laboratory inventory for production needs.▪ Responsible for training new hires.

Customer Service Representative

• Oct 2017 - Dec 2018

-Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.-Elicit sensitive, personal and financial information.-Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.-Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.-Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.

Laboratory Assistant

• Dec 2013 - Jul 2015

Responsible for diverse clerical and laboratory support functions.- Data entry, sample tracking, and maintenance of chemical inventory.- Collects and summarizes raw material data for APR's - Purchases laboratory supplies i.e. Glassware and office supplies.- Manages record archiving process.- Coordinates outside vender services.- Schedules meetings and fields phone calls Responsible for diverse clerical and laboratory support functions.- Data entry, sample tracking, and maintenance of chemical inventory.- Collects and summarizes raw material data for APR's - Purchases laboratory supplies i.e. Glassware and office supplies.- Manages record archiving process.- Coordinates outside vender services.- Schedules meetings and fields phone calls

Front Desk Receptionist

• Jul 2011 - Dec 2011

Managed new member registrationsHandled all phones inquiriesUtilized good telephone etiquette and conflict resolutions skills Supervised childcare room Managed new member registrationsHandled all phones inquiriesUtilized good telephone etiquette and conflict resolutions skills Supervised childcare room