Shannon Ruffing
Business Process Manager at Piedmont Door Solutions- Claim this Profile
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Bio
Tarrell Graham
Shannon is dynamic, resourceful and creative. With high-level skills in communication, relationship building and project management, she effortlessly moves between multiple roles. In my experience, most people whose job requires them to "wear many hats" never gain true expertise in any one area - Shannon avoids this trap. While she does handle a wide range of responsibilities, she has an uncanny ability to break down problems and isolate essential details. As a result, she learns rapidly and regularly demonstrates skill development beyond expectations. Her ability to learn and attention to detail made her instrumental in our NetSuite implementation and subsequent customization projects, many of which she led individually. Shannon has demonstrated a range beyond just technical projects by managing several hiring projects, streamlining our sales tax/licensing process and now managing our professional service relationships. None of this touches on her work ethic, integrity and commitment - all of which are exemplary. She is genuinely a lynchpin for our staff and is an irreplaceable part of our team's success.
Tarrell Graham
Shannon is dynamic, resourceful and creative. With high-level skills in communication, relationship building and project management, she effortlessly moves between multiple roles. In my experience, most people whose job requires them to "wear many hats" never gain true expertise in any one area - Shannon avoids this trap. While she does handle a wide range of responsibilities, she has an uncanny ability to break down problems and isolate essential details. As a result, she learns rapidly and regularly demonstrates skill development beyond expectations. Her ability to learn and attention to detail made her instrumental in our NetSuite implementation and subsequent customization projects, many of which she led individually. Shannon has demonstrated a range beyond just technical projects by managing several hiring projects, streamlining our sales tax/licensing process and now managing our professional service relationships. None of this touches on her work ethic, integrity and commitment - all of which are exemplary. She is genuinely a lynchpin for our staff and is an irreplaceable part of our team's success.
Tarrell Graham
Shannon is dynamic, resourceful and creative. With high-level skills in communication, relationship building and project management, she effortlessly moves between multiple roles. In my experience, most people whose job requires them to "wear many hats" never gain true expertise in any one area - Shannon avoids this trap. While she does handle a wide range of responsibilities, she has an uncanny ability to break down problems and isolate essential details. As a result, she learns rapidly and regularly demonstrates skill development beyond expectations. Her ability to learn and attention to detail made her instrumental in our NetSuite implementation and subsequent customization projects, many of which she led individually. Shannon has demonstrated a range beyond just technical projects by managing several hiring projects, streamlining our sales tax/licensing process and now managing our professional service relationships. None of this touches on her work ethic, integrity and commitment - all of which are exemplary. She is genuinely a lynchpin for our staff and is an irreplaceable part of our team's success.
Tarrell Graham
Shannon is dynamic, resourceful and creative. With high-level skills in communication, relationship building and project management, she effortlessly moves between multiple roles. In my experience, most people whose job requires them to "wear many hats" never gain true expertise in any one area - Shannon avoids this trap. While she does handle a wide range of responsibilities, she has an uncanny ability to break down problems and isolate essential details. As a result, she learns rapidly and regularly demonstrates skill development beyond expectations. Her ability to learn and attention to detail made her instrumental in our NetSuite implementation and subsequent customization projects, many of which she led individually. Shannon has demonstrated a range beyond just technical projects by managing several hiring projects, streamlining our sales tax/licensing process and now managing our professional service relationships. None of this touches on her work ethic, integrity and commitment - all of which are exemplary. She is genuinely a lynchpin for our staff and is an irreplaceable part of our team's success.
Experience
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Piedmont Door Solutions
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United States
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Facilities Services
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1 - 100 Employee
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Business Process Manager
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Mar 2021 - Present
Manages and expands current/new company vendor relationships and servicesCreate and facilitate changes/support to the current office systems. -Netsuite ERP-MSI Service Pro Field Software-Avalara Taxes & Compliance-Divvy Expense Management-WorkForce Ready PayrollEngages in creative solutions to implement improvements to necessary visibility in current ERP records for office staffManages company nation-wide compliance filings for sales and use tax, business licenses, property tax, and secretary of state filings
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Administrative Assistant
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Sep 2018 - Mar 2021
• Take initiative in recognizing office inefficiency by helping with the implementation of office systems, layout, and equipment procurement to better improve workplace practices. • Process and maintain client paperwork to ensure the appropriate information is collected and up to date from clients.• Provide clients and vendors basic company documents upon request, including COI and W9 form submissions.• Answer incoming service calls for various branches on an as-needed-basis and route the calls to appropriate staff with the highest level of customer satisfaction.• Perform data entry, generate reports, and sort data from multiple computer applications under managerial supervision.• Process and maintain internal inventory levels across multiple warehouse locations to ensure the correct counts are sustained and investigate inconsistencies.• Assist in basic logistics such as - arranging shipping and delivery and ordering various supplies, while ensuring cost effective measures are taken.• Assist Management teams with special projects, including but not limited to - presentations, Visio diagrams, statistical analysis projects to include generating charts and graphs, and research projects as assigned.• Assist in basic IT tasks: application instructions, printer set up, new phone set up, password resets, etc.
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Executive Assistant & Designer
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Aug 2011 - Sep 2018
-Data entry for customer orders and creation of systems to organize paper files-Maintain office organization and acquire supplies-Graphic design of social media flyers for events and sales, unit newsletters, business documents, and other sales tools-Order business documents from printers and ensure quality and quantity are correct-Website design, development., and future updates -Make and maintain social media content and calendar-Direct mailing to customers, leads, and unit members-Quarterly event budgeting, planning, and execution
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Server
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Sep 2007 - Mar 2012
Providing in-depth customer service by striving for the Optimal Dining Experience of Chinese based cuisine Anticipating customer’s needs and offering compliment dishes to meal choicesAnswering questions about flavor profiles of dishes and being aware of possible allergies Providing in-depth customer service by striving for the Optimal Dining Experience of Chinese based cuisine Anticipating customer’s needs and offering compliment dishes to meal choicesAnswering questions about flavor profiles of dishes and being aware of possible allergies
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Carrabba's Italian Grill
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United States
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Restaurants
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700 & Above Employee
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Server/ Bartender & Admin
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Sep 2003 - Aug 2007
-Server/ Bartender: serving customers in-house made Italian cuisine and fresh beverages with attentive considerate service-Admin: Maintain a clean and orderly work space in the office while entering invoices and daily orders into logs for payment. Handling money for bank deposits and maintaining credit card transaction for end of night reports. Employee payroll maintenance and support . -Server/ Bartender: serving customers in-house made Italian cuisine and fresh beverages with attentive considerate service-Admin: Maintain a clean and orderly work space in the office while entering invoices and daily orders into logs for payment. Handling money for bank deposits and maintaining credit card transaction for end of night reports. Employee payroll maintenance and support .
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Education
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2005 - 2011
University of North Carolina at Greensboro
Bachelor of Science - BS, Pschology -
2005 - 2011
University of North Carolina at Greensboro
Bachelor of Fine Arts - BFA, Sculpture
Community
