Experience

Arcus Restoration

• United States
• Construction
• 1 - 100 Employee

• Operations Manager

  • Jul 2015 - Present

• Project Manager

  • Dec 2013 - Jun 2015



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Claims Team Manager

  • Dec 2005 - Nov 2013

  Accountable for performance of the organization which includes, but is not limited to, leading, coaching, and developing all employees. The goal is to ensure accuracy, quality, and efficiency of claims handling and within corporate standards. Additional responsibilities include leading initiatives that cultivate a positive and satisfying work environment and culture. Also required for this position is to understand internal and external factors that drive business success. This is done by recognizing the strategy, objectives, and philosophy of the corporation and keep a direct connection between these objectives and group activities. This is completed by organizing and interpreting the process for the purpose of making informed decisions to complete the objectives of the job. I readily respond to a changing work environment and to changing work priorities and am proactive in driving results to get the job done.



Federal Reserve System

• United States
• Banking
• 700 & Above Employee

• Federal Law Enforcement Officer

  • Jan 2005 - Oct 2005

  • Charged with the responsibility of protecting and safeguarding the premises, grounds, property, personnel (including members of the Federal Reserve Board), or any operations conducted by or on behalf of the Board or any Federal Reserve Bank • Completed and submitted incident reports regarding criminal and non-criminal offenses • Selected as protective services for visiting Federal Reserve Board of Govenor’s, to include Chairman Alan Greenspan • Selected for Hurricane Katrina disaster relief detail for New Orleans Federal Reserve to provide security for Reserve operations while protecting the integrity, personnel, and property of the Federal Reserve during times of crisis• Involved in collaboration of local and federal law enforcement in an effort to provide police services in New Orleans, LA. • Conducted a case study of agency duty equipment including M4 carbine basic sustainment drills and made recommendations based on evaluation.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Infantry

  • Sep 1995 - Sep 2004

  • Developed and implemented training plans, lessons, and seminars for military personnel• Directed workforce on various missions and administrative tasks• Established procedures and maintained various reports as required for training and safety records• Effectively employed and maintained company vehicles and coordinated supplies and repairs for such equipment exceeding one million dollars. • Assisted in the performance of reconnaissance operations• Performed as a member of a fire team during movement to contact, reconnaissance, and security, an attack, defense, and all dismounted battle drills• Aided in mobilization of vehicles, troops and weaponry• Used, maintained and store combat weapons (e.g., rifles, machine guns, antitank mines, etc.)• Supervised six man fire team to include disciplinary issues, personnel duty assignments, promotions, evaluations, awards, legal and professional education • Supervised forward observation post for Collection and reporting of data for implementation of logistics of personnel, equipment and tactics • Force Protection Supervisor under Operation Noble Eagle. • Supervised six man security patrol for DOD training installation • Directed entry control point access, visual inspection of vehicles and daily roving patrols in accordance with installation security directives • Maintained installation perimeter security and served as security liaison with Smyrna Police Department for the joint apprehension and detention of unlawful individuals. • Developed comprehensive daily incident log used to brief installation commander of security status• Ensured accountability, inventory control and proper maintenance for vehicles, equipment and supply items.