Experience

CodeWizardsHQ

• United States
• Education Administration Programs
• 1 - 100 Employee

• Student Specialist

  • Jul 2020 - Present

  Austin, Texas, United States As an operations specialist, I am involved in many roles. Current responsibilities include maintaining excellent customer service with parents/teachers/students , Accommodating scheduling requests, new enrollments, billing, and misc projects within the company.



Plante Moran

• United States
• Accounting
• 700 & Above Employee

• Technical Administrative Assistant

  • Feb 2016 - Nov 2019

  Cleveland, Ohio Furnished executive c-level administrative support by utilizing exceptional management and problem-solving skills while demonstrating the ability to remain flexible to improvise and meet demanding deadlines. Supported the office partners and several staff members with filing clients' tax returns and various tax-related requests. Troubleshoot technical issues for staff regarding numerous software programs. Collaborated with marketing and administrative team members on the planning of… Show more Furnished executive c-level administrative support by utilizing exceptional management and problem-solving skills while demonstrating the ability to remain flexible to improvise and meet demanding deadlines. Supported the office partners and several staff members with filing clients' tax returns and various tax-related requests. Troubleshoot technical issues for staff regarding numerous software programs. Collaborated with marketing and administrative team members on the planning of company events. Expertly reviewed required tax documents and completed timely and accurate tax returns using UltraTax software. Contributed to the operational efficiency of the department and corporate executive by completing critical aspects of deliverables with a hands-on approach. Effectively managed the complex and frequently changing calendar, events, and meeting schedule through clear and concise communications across multiple vendors and relationships, reducing annual budget costs. Show less



Hyatt Regency

• United States
• Hospitality

• Banquet Server

  • Oct 2014 - Aug 2016

  Cleveland/Akron, Ohio Area Delivered highest quality customer service to guests by greeting them, providing perfect seating per their requests, explaining food & beverage specials, and taking their orders. Set up/cleaned up the banquet floor for large parties, weddings, and other major events. Assisted guests regarding menu items in an informative and helpful way that enhances the dining experience. Ensured guests had a great dining experience by properly taking their orders with an upbeat and friendly manner… Show more Delivered highest quality customer service to guests by greeting them, providing perfect seating per their requests, explaining food & beverage specials, and taking their orders. Set up/cleaned up the banquet floor for large parties, weddings, and other major events. Assisted guests regarding menu items in an informative and helpful way that enhances the dining experience. Ensured guests had a great dining experience by properly taking their orders with an upbeat and friendly manner. Accurately recorded orders and partnered with the team to serve food and beverages that exceeded guests' expectations. Carefully attended to every guest's needs throughout the events. Show less



New York Life Insurance Company

• United States
• Financial Services
• 700 & Above Employee

• Test Analyst

  • Mar 2015 - Dec 2015

  Lakewood, Ohio Charged with all project lifecycle phases, from specifications and coding through deployment, testing, debugging, documentation, and maintenance. Created and executed test plans, cases, and scripts to uncover, identify, and document software problems and their causes. Collaborated with team members to gather requirements and developed test plans for future IT projects. Conducted quality assurance and regression testing on the different insurance systems in place for New York… Show more Charged with all project lifecycle phases, from specifications and coding through deployment, testing, debugging, documentation, and maintenance. Created and executed test plans, cases, and scripts to uncover, identify, and document software problems and their causes. Collaborated with team members to gather requirements and developed test plans for future IT projects. Conducted quality assurance and regression testing on the different insurance systems in place for New York Life. Created detailed documents explaining the purpose of the systems in use for new staff members and made recommendations for more efficient processes. Show less



Ohio University

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Sep 2013 - May 2014

  Athens, Ohio, United States Assisted Dr. Mike Geringer, Professor of International Strategy & Director of Center for International Business Education and Development (CIBED), with research to update his textbook. Provided details about companies' international strategies and relevant events while meeting deadlines



Study Abroad Department

• Consultant

  • Jan 2014 - Apr 2014

  Ohio University Gathered requirements necessary for building a new program proposal system Assisted team of 3-5 with the use of Visual Web Developer to create the new proposal system to allow for better efficiency and reduce errors and risks Developed a user manual for instruction purposes



STONEY Boots Inc.

• United States
• Food and Beverage Services

• Business Analyst

  • Jan 2014 - Apr 2014

  Ohio University Analyzed the current state of STONEY’s information systems to determine the risk and problem areas Worked in small teams to propose ERP, CRM or BI recommendations that would decrease the overall risks, costs, and improve efficiency Analyzed cloud-based ERP systems including Oracle e-Business Suite and NetSuite OneWorld



Periodontal Associates

• United States
• Medical Practices
• 1 - 100 Employee

• Filing Assistant

  • Dec 2010 - Aug 2013

  Lyndhurst, Ohio Sort and file patients' information Organize filing room Aid office assistants in miscellaneous tasks



CESIM Global Challenge International Business Simulation

• Student Manager

  • Sep 2012 - Dec 2012

  Ohio University Collaborated in teams of three to manage a global firm. Assessed market conditions, forecasted sales, managed finances, Implemented changes in pricing, marketing and R&D. Earned Product Fulfillment Award for having the lowest level of product stock-outs.



Global Consulting Program

• United Kingdom
• Business Consulting and Services

• Consultant

  • Jul 2012 - Jul 2012

  Belo Horizonte Area, Brazil Traveled to Belo Horizonte, Brazil to work with Brazilian students from the university known as IBMEC Collaborated with Brazilian students on a project working for Master Turismo, a corporate travel management company Researched and contacted potential business partners on behalf of Master Turismo Set up meetings at GBTA conference