Vice President Advisory Services

• Jan 2023 - Present

Program Director Enterprise Forward

• Nov 2017 - Jan 2023

Responsible for the successful implementation of a 5 year roadmap to transform our utility into a world class top tier utility of the future. I am accountable for the Program Management Office, the Change Management Office, business and technical aspects of each of the approximately 12 major sub-projects to be delivered as well as organizational project prioritization and business value scoring. Our roadmap includes major implementations including Cloud ERP and HCM, Payroll, CX and CRM, C2M (Customer Information System and Meter Data Management), Mobile Work Management, AMI and Work and Asset Management. Show less

Technology Integration Office Lead

• Jul 2016 - Oct 2017

• Lead the Technology Integration Office (TIO) and project through the proposed acquisition of another utility announced May 31, 2016 following a "best of both and beyond" guiding principle.• Serve as the Program Manager over 15 Technology initiatives that must be complete by Day 1 in order to allow the new consolidated organization to operate as one.• Responsible for the development of the Future State Technology Roadmap in partnership with Enterprise Architecture to consolidate systems and enable business benefits over the next 3-5 years.• Select and manage our System Integrators to help execute the transaction as well as individual projects. Maintain strong financial management practices including tracking of all integration costs, costs to achieve, efficiencies and associated business cases to prioritize the execution of these projects.• Build the future state technology organization through application rationalization and selection, creation of new IT operating and governance models, organization functional design, metrics and KPIs, business plan and the implementation thereof. Show less

Sr. Manager Strategic Business Relationships & Telecommunications

• May 2015 - Oct 2017

• I would describe my role as the Press Secretary for the CIO, or in some industries the CIO Chief of Staff.• Accountability for enabling and influencing our business partners through continued implementation success, and new strategic efforts such as Enterprise Mobility Management, Application Rationalization, IT Outsourcing and new managed services agreements including consideration of cloud services agreements to name a few.• Focus and oversight of our $300M IT-Business Transformation Roadmap. We have successfully implemented several large programs (OMS, EMS, MDM, ERP, LMR, Field Mobile) on time and on budget over the course of our 4-year roadmap. With our largely Oracle based software footprint we are currently in the process of replacing two legacy billing systems with CCB.• Involved in procurement of software, hardware, and tools, in addition to the selection of systems implementation partners from RFP through selection and ongoing partnership including vendor management. • Manage capital budgets that range from $30-95M annually and includes replacement or upgrade of most major applications, consolidation and rationalization of our portfolio, infrastructure enhancements and improvements, and compliance related activities for critical infrastructure protection.• As an IT Leader I am educated and very integrated into in the change management and operational compliance needs to best protect our company assets including NERC/CIP, SOX, etc. solid Cyber Security practices. • Responsibility for the other end of the Information Technology spectrum in managing our Radio, Microwave, and Telecommunications Infrastructure and teams. This diverse assignment allows me to utilize my business background and truly appreciate the convergence of IT/OT and the technology needs of the entire utility. Show less

Manager Strategic Business Alignment

• Oct 2013 - May 2015

• Reporting to the CIO, I maintained overall responsibility for the IT-Business Relationship Management efforts and value proposition with the executive and senior staff of the company including my partnership toward execution of the IT-Business Transformation Roadmap.• Interface across the organizations senior staff to build trust and rapport for an inclusive strategic partnership between IT and all other business functions including building a Business Service Management Framework and Business-Technology Partnership Plans.• As the Executive IT Steering Committee Lead and Facilitator I also develop and administer the related project delivery, governance and prioritization processes, business value scoring, and business requirements definition across the entire enterprise.• Provide leadership for planning and coordination across IT to define and execute enabling technology solutions including the demand management process, resource capacity planning, product selection, engagement of outside business partners, vendor relations and negotiations, and short and long term business cases and budgeting.• I and my Business Relationship Management Team serve as the focal point for business executives to communicate and initiate upcoming business needs of IT from both a longer term strategic level and the typical day-to-day flow of project requests including the definition and alignment of big picture joint technology objectives, measures of success across the enterprise, and definition and measures of operational support and service level agreements. Show less

Business Relationship Manager

• Mar 2011 - Oct 2013

• Reporting to the CIO, I was responsible for the facilitation of the IT Steering Team and for the successful prioritization and execution of business sponsored IT programs and projects. • My primary focus was building, nurturing and improving relationships between the business units I represented and IT through understanding of strategic business drivers, risks, resource constraints, and utilization of business intelligence.• I lead a third party assessment to prioritize and sequence our $200M+ IT/ Business Transformation Five-year Roadmap. • Having a tenured operational background, I was brought to this newly defined role in the company because I know the business, and I also speak IT. Show less

Systems Implementation Supervisor/Project Lead

• Jul 2008 - Mar 2011

• After the acquisition of Aquila, I was asked to lead a small business team in Engineering responsible for implementation of Operational Technology Systems• Project Manager for GIS integrated Engineering Design Tool including project tasks, schedules, priorities, risk mitigation, resource planning, stakeholder communication tools, training development, and vendor relationships. • Developed complete GIS training program for over 105 Field Design and Engineering users based on skill set and experience evaluations to maximize classroom experience.• Championed a cross functional team to measure and enhance efficiency and quality of the GIS designs including the development of a 360-degree job audit process and 100% utilization of the tool for eligible jobs. Show less

Field Design Supervisor

• Apr 2005 - May 2008

• Responsible for supervising a combination of up to 38 Management and Bargaining Unit employees at two different service center locations. • Ultimate accountability through subordinates for the progression of Engineering design jobs from initial customer contact, gathering of information and application for service, design, real estate, inspection, and construction by internal or contracted resources while adhering to time, cost, and scope constraints. • High level of partnership with all internal areas including Field Construction, the Contact Center, Job Scheduling and Work Management as well as local government, cities, large construction and engineering firms.• SERP (System Evaluation and Restoration Program) Evaluation and Information Manager Show less

Various

• Dec 1999 - Apr 2005

• Starting as an intern I then became a full time employee who has served as business liaison between programmers and end-users in all technical capacities including service as a WMS system administrator, process improvement facilitator, Developer and Trainer for Engineering, Standards, Field Design, Mapping, Drafting, Real Estate, Construction, and Joint Use applications and 4 major systems.