Experience

Craften

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Server

  • Feb 2022 - Present



Raleigh Brewing Company

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Taproom Manager

  • Aug 2013 - Sep 2021

  Manage two successful taprooms and strategically implements plans to increase taproom revenue through innovative promotional concepts and customer-focused events. Recruited, hired and trained staff on taproom practices, customer service standards and productivity strategies, providing significant improvement over prior onboarding process. Attended advanced training sessions and conferences to increase product knowledge and productivity, in turn to increase revenue sales. Manage two successful taprooms and strategically implements plans to increase taproom revenue through innovative promotional concepts and customer-focused events. Recruited, hired and trained staff on taproom practices, customer service standards and productivity strategies, providing significant improvement over prior onboarding process. Attended advanced training sessions and conferences to increase product knowledge and productivity, in turn to increase revenue sales.



World of Beer Franchising, Inc.

• United States
• Restaurants
• 300 - 400 Employee

• Cocktail Server

  • Sep 2011 - Aug 2013

  Achieved monthly sales goals by using successful strategies by applying comprehensive knowledge of wine, cider and beer to increase daily beverage sales. Built solid rapport with many frequent patrons to cultivate guest loyalty. Achieved monthly sales goals by using successful strategies by applying comprehensive knowledge of wine, cider and beer to increase daily beverage sales. Built solid rapport with many frequent patrons to cultivate guest loyalty.



Big Boss Brewing Company

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Bartender

  • May 2009 - Aug 2011

  Adhered to state laws regarding alcoholic beverage services and customer regulations. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory. Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors. Adhered to state laws regarding alcoholic beverage services and customer regulations. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory. Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.



The Common Grill

• Chelsea, Michigan, United States

• Server

  • Jan 2007 - Jan 2008

  Increased sales significantly by upselling higher-end products to customers. Prepared for large parties. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business. Increased sales significantly by upselling higher-end products to customers. Prepared for large parties. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.



The Ground Round

• Jackson, Michigan, United States

• Hostess Server Bartender

  • Sep 1998 - Jan 2007

  Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction. Cultivated positive guest relations by managing information and orchestrating speedy seating. Routinely supported other areas of restaurant as requested. Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction. Cultivated positive guest relations by managing information and orchestrating speedy seating. Routinely supported other areas of restaurant as requested.