Experience

Millennium Trust Company

• United States
• Financial Services
• 400 - 500 Employee

• RADS Support Specialist/Appeals Support Specialist

  • Jun 2022 - Present

  Process incoming appeals within allotted timeframe. Assist in other departments to research and resolve claim issues or help with backlog when needed. Provide feedback in workgroups and management on how to reduce backlog with implementation of new processes. Monitor courtesy activations for member debit card use. Provide mentoring and training to new team members, and those that assist with our backlog during busy season. Complete reallocation requests for charges pulled from incorrect funding. Created locked content for our external appeal letters during implementation of our new letter process adapated after acquisition, and gatekeep these letters for our team. Show less



Aetna, a CVS Health Company

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Customer Service Consultant

  • Aug 2017 - Present

  Contact providers and members in order to obtain sufficient documentation for processing. Rework claims for efficient and accurate payout per IRS guidelines for our members. Assist in training claims examiners for retiree accounts.

• Claims Examiner

  • Nov 2015 - Aug 2017



ACS a Xerox Corporation

• Indiana

• RCC Eligibility Specialist

  • Jul 2013 - Apr 2014

  Processing TANF, SNAP, and medical coverage applications for Indiana residents. Processing TANF, SNAP, and medical coverage applications for Indiana residents.