Experience

The Midcounties Co-operative

• United Kingdom
• Retail
• 100 - 200 Employee

• Customer Sales Advisor

  • Dec 2019 - Present

  Customer Sales Advisor/Temporary Team LeaderDecember 2019 – CurrentWorking as part of a team in a small store. Delivering outstanding customer service, ensuring product availability at all times and putting the presentation of the store, as well as the customers, at the heart of everything I do. Carrying out stock rotation to minimise wasteProviding outstanding customer service whilst on the till. I try to ensure that I make at least one person smile throughout my shift. Temporary Team Leader (during lockdown 2020) which involved: I. Being a key holder II. Cashing up tills at the end of day as well as cash liftsIII. Handling and sorting wasteIV. Daily reductions of productsV. Offering direction to staff and delegating jobs when neededStock replenishment at all times, especially non-delivery daysKeeping the shop floor, as well as the warehouse, as clean and tidy as possibleMaintaining effective relationships with co-workers and management, including staff from other storesDelivering shopping to customers houses during the pandemicAs well as deliveries, I also volunteered to make sweet bags at Halloween for all the children that couldn’t celebrate due to the pandemic – putting in my own time and money



Trapeze Clothing

• Sales Assistant

  • Jan 2016 - Dec 2017

  Sales Assistant/Assistant Manager January 2016 – December 2017Working alongside a small team in an independent company. This involved providing a one to one service to a wide range of customers selling high end retail fashion including; Armani, Lacoste, Hugo Boss etc. Fully responsible in running of a small team when necessary Maximising sales through effective merchandisingCash handlingTraining employers to be the best they can beMonitoring and reviewing stock performance on a weekly basisKey holder when necessary



Blue Inc

• United Kingdom
• Retail
• 100 - 200 Employee

• Supervisor

  • Jan 2015 - Jan 2016

  Supervisor January 2015 – January 2016Responsible for helping run the store on a day to day basis by ensuring KPI’s and targets were fully completed, general store maintenance and training new staff.Meeting and greeting customers when they enter the shopOperating the till and handling financial transactionsMonitoring and reviewing store performance on a regular daily and weekly basisMaximising sales through effective merchandising Monitoring product levels throughout the day and replenish all stock to ensure 100% availabilityWorking with visual merchandising team to manage displays and layouts of the storeFully responsible in day to day running of the store when necessaryBeing in charge of the store for 3 weeks as training a new supervisor in this timeAdditionally, I was asked by senior management to take over the running of a Blue Inc store in Oxfordshire. Unfortunately, I did decline this due to personal reasons.



USC

• Sales Assistant

  • Mar 2014 - Jan 2015

  Sales Assistant March 2014 – January 2015Being at USC helped me understand the general maintenance of a store such as cleaning and the replenishment of stock throughout the day. The long hours over the Christmas period, as well as the closing down sales of the store, gave me plenty of experience during peak times.Greeting and serving every customerReplenishment of stockCash handlingBeing in charge of ground floor and first floor footwear departments, as well as our footwear stockroomMerchandisingControlling the fitting room’s to prevent stock loss issuesTraining new employees in specific departments