Shannon Montgomery

Home Care Specialist at iCare Home Health
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA

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Experience

    • Canada
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Home Care Specialist
      • Jul 2018 - Present

      Private Care Companion/Caregiver Private Care Companion/Caregiver

    • Customer Service Representative
      • 2009 - 2011

      • Promoted store merchandise and sales to new and existing customer base • Trusted to complete cash runs to the bank • Organized and tracked client back orders and regularly contacted customers to update them on the status of their orders • Promoted store merchandise and sales to new and existing customer base • Trusted to complete cash runs to the bank • Organized and tracked client back orders and regularly contacted customers to update them on the status of their orders

    • United States
    • Retail
    • 700 & Above Employee
    • Customer Sales Representative
      • 2008 - 2010

      • Processed returns to ensure that materials were returned undamaged • Created effective promotional displays to increase customer traffic and drive sales • Packed and unpacked inventory, organizing it and stocking shelves to create an attractive visual display • Demonstrated extensive product knowledge with regard to current sales and promotions to help customers make an appropriate selection • Processed returns to ensure that materials were returned undamaged • Created effective promotional displays to increase customer traffic and drive sales • Packed and unpacked inventory, organizing it and stocking shelves to create an attractive visual display • Demonstrated extensive product knowledge with regard to current sales and promotions to help customers make an appropriate selection

    • Canada
    • Freight and Package Transportation
    • 700 & Above Employee
    • Cashier/Customer Service Representative
      • 2008 - 2009

      • Assisted with the day to day administration of company files and documents, including hardcopy filing and forwarding of mail/documents • Answered the telephone, greeting clients and forwarding their calls to the appropriate department • Resolved a wide range of customer issues, using diplomacy and excellent problem resolution skills • Assisted with the day to day administration of company files and documents, including hardcopy filing and forwarding of mail/documents • Answered the telephone, greeting clients and forwarding their calls to the appropriate department • Resolved a wide range of customer issues, using diplomacy and excellent problem resolution skills

    • Cashier/Customer Service Representative
      • 2007 - 2008

      • Experienced in opening and closing the cash register, receiving payments via debit, credit card, cheques, gift cards and cash • Assisted customers to identify and locate merchandise to deliver an outstanding customer shopping experience • Suggested alternatives and answered inquiries regarding price, quality, and product care to complete sales • Experienced in opening and closing the cash register, receiving payments via debit, credit card, cheques, gift cards and cash • Assisted customers to identify and locate merchandise to deliver an outstanding customer shopping experience • Suggested alternatives and answered inquiries regarding price, quality, and product care to complete sales

Education

  • George Brown College
    American Sign Language (ASL) and Deaf Studies
    2007 - 2009
  • Bob Rumbell Centre for the Deaf, Toronto/Ontario Camp for the Deaf, ON
    Leadership Courses
    2003 - 2003

Community

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