Shannon Montgomery
Home Care Specialist at iCare Home Health- Claim this Profile
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Topline Score
Bio
Experience
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iCare Home Health
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Canada
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Hospitals and Health Care
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1 - 100 Employee
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Home Care Specialist
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Jul 2018 - Present
Private Care Companion/Caregiver Private Care Companion/Caregiver
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Customer Service Representative
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2009 - 2011
• Promoted store merchandise and sales to new and existing customer base • Trusted to complete cash runs to the bank • Organized and tracked client back orders and regularly contacted customers to update them on the status of their orders • Promoted store merchandise and sales to new and existing customer base • Trusted to complete cash runs to the bank • Organized and tracked client back orders and regularly contacted customers to update them on the status of their orders
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Blockbuster
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United States
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Retail
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700 & Above Employee
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Customer Sales Representative
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2008 - 2010
• Processed returns to ensure that materials were returned undamaged • Created effective promotional displays to increase customer traffic and drive sales • Packed and unpacked inventory, organizing it and stocking shelves to create an attractive visual display • Demonstrated extensive product knowledge with regard to current sales and promotions to help customers make an appropriate selection • Processed returns to ensure that materials were returned undamaged • Created effective promotional displays to increase customer traffic and drive sales • Packed and unpacked inventory, organizing it and stocking shelves to create an attractive visual display • Demonstrated extensive product knowledge with regard to current sales and promotions to help customers make an appropriate selection
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Purolator Inc.
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Canada
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Freight and Package Transportation
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700 & Above Employee
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Cashier/Customer Service Representative
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2008 - 2009
• Assisted with the day to day administration of company files and documents, including hardcopy filing and forwarding of mail/documents • Answered the telephone, greeting clients and forwarding their calls to the appropriate department • Resolved a wide range of customer issues, using diplomacy and excellent problem resolution skills • Assisted with the day to day administration of company files and documents, including hardcopy filing and forwarding of mail/documents • Answered the telephone, greeting clients and forwarding their calls to the appropriate department • Resolved a wide range of customer issues, using diplomacy and excellent problem resolution skills
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Millwork Home Centre
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Pickering
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Cashier/Customer Service Representative
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2007 - 2008
• Experienced in opening and closing the cash register, receiving payments via debit, credit card, cheques, gift cards and cash • Assisted customers to identify and locate merchandise to deliver an outstanding customer shopping experience • Suggested alternatives and answered inquiries regarding price, quality, and product care to complete sales • Experienced in opening and closing the cash register, receiving payments via debit, credit card, cheques, gift cards and cash • Assisted customers to identify and locate merchandise to deliver an outstanding customer shopping experience • Suggested alternatives and answered inquiries regarding price, quality, and product care to complete sales
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Education
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George Brown College
American Sign Language (ASL) and Deaf Studies -
Bob Rumbell Centre for the Deaf, Toronto/Ontario Camp for the Deaf, ON
Leadership Courses