Experience

The Michigan Law Firm, PC

• United States
• Law Practice
• 1 - 100 Employee

• Legal Assistant

  • Dec 2020 - Present



Cutler and Accociates, P.C

• Farmington Hills Mi

• Legal Assistant

  • Jan 2019 - Aug 2020

  Manage incoming phone calls and emails from clients, counsel and the Courts. Keep track of dates and deadlines in calendar and communicate with the attorneys and clients so everyone is well informed as to upcoming hearings or proceedings. Prepare and process pleadings such as; complaints, motions and orders, with knowledge of e-filing when necessary. Evaluate discovery requests including interrogatories, subpoenas and depositions. Investigate financials and other key discovery items to pursue further within the discovery process. Understand the procedural differences for filings between Oakland, Livingston, Wayne, and Washtenaw Counties. Show less



Securitas Security Services USA, Inc.

• United States
• Security and Investigations
• 700 & Above Employee

• Field Service Manager

  • May 2016 - Aug 2018

  Work with clients to ensure exemplary customer service while maintaining a workable relationship with over +150 employees. Repeatedly finished in the top 10 departments for the EOC in minimizing overtime rates through creating and implementing schedules for +35 client sites. Conduct risk assessments for clients and propose efficient security changes based on their needs. Partner with SES to implement more electronic security into client sites. Worked with HR to generate an employee retention program that has slowed our turnover in the first three months by 8%.Respond to both client and employee needs such as invoicing and employee pay. Ability to multi-task several projects while meeting deadlines and commitments. Show less

• Liaison Officer

  • Mar 2015 - May 2016



Life Time Inc.

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Head Swim Coach

  • Nov 2013 - Dec 2014

  Organized and monitor large groups of swimmers from collective sites during practices and meets. Provided specific feedback on mechanics of strokes in a constructive manner that resulted in individuals dropping 8 seconds on average. Provided the support and encouragement to build the confidence for competitive races, increasing the number of participants in meets. Communicated efficiently with swim instructors in order to increase the size of the team, create a higher standard of swimmer, and bring in a more competitive edge to the program. Offered assistance and multiple options to members in order to find a workable solution to their grievances. Created rotations for lifeguards and ensured everyone kept up on cleaning tasks around the pool area. Show less



AAA Travel

• Travel Arrangements
• 100 - 200 Employee

• Member Representative

  • Jun 2013 - Nov 2013

  Worked with customers on their travel inquiries with booking hotels or locations to visit. Gave detailed information about travel destinations that would meet the customer's expectations Kept excellent customer service with upset clientele resulting in them leaving with more understanding and appreciation. Maintained and organized the travel departments research materials. Ability to follow processes and recognize fraudulent activities. Responsible for processing large cash payments. Ability to take direction and work with others to generate positive results. Strong knowledge of destinations with insight to increase sales and repeat customers. Show less



University of South Dakota

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Nov 2011 - May 2013

  Compiled data for small class room studies for the topics discussed by a professor. Part of a research team that created our own topic to research by creating meaningful questions that allowed us to pull several different statistics. Analyzed the data collected to be compared with other research performedonthe same topic. Presented research findings at a national conference. Compiled data for small class room studies for the topics discussed by a professor. Part of a research team that created our own topic to research by creating meaningful questions that allowed us to pull several different statistics. Analyzed the data collected to be compared with other research performedonthe same topic. Presented research findings at a national conference.



AAA Travel

• Travel Arrangements
• 100 - 200 Employee

• Member Representative

  • May 2011 - Aug 2011

  Worked with customers on their travel inquiries with booking hotels or locations to visit. Gave detailed information about travel destinations that would meet the customer's expectations Kept excellent customer service with upset clientele resulting in them leaving with more understanding and appreciation. Maintained and organized the travel departments research materials. Ability to follow processes and recognize fraudulent activities. Responsible for processing large cash payments. Ability to take direction and work with others to generate positive results. Strong knowledge of destinations with insight to increase sales and repeat customers. Show less