Shannon McGall

Visitor Experience Manager at National Maritime Museum Cornwall
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Plymouth Area, UK

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Bio

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Credentials

  • Rotary Youth Leadership Award
    Rotary International
    Jun, 2015
    - Nov, 2024
  • Intermediate Level Apprenticeship in Customer Service
    Federation for Industry Sector Skills and Standards (FISSS)
    Jan, 2014
    - Nov, 2024
  • Level 2 NVQ Customer Service (QCF)
    Pearson
    Nov, 2013
    - Nov, 2024
  • Level 2 NVQ Spectator Safety (QCF)
    Integer Training Ltd
    May, 2011
    - Nov, 2024

Experience

  • National Maritime Museum Cornwall
    • United Kingdom
    • Museums
    • 1 - 100 Employee
    • Visitor Experience Manager
      • Jun 2023 - Present

      Responsible for managing and delivering an outstanding visitor experience across NMMC. Developing and implementing the visitor experience strategy and leading the Visitor Experience team to ensure that visitors to the museum receive a consistent high standard of customer care.

    • Assistant Visitor Experience Manager
      • Jul 2022 - Jun 2023

      Responsible for assisting in the implementation of the Museums visitor experience strategy, providing the day-to-day direction to the Visitor Experience team and volunteers to ensure consistent standards of customer care and service.

    • Visitor Experience Supervisor
      • May 2022 - Jul 2022

      To be the first point of contact for visitors as they arrive at the Museum. To provide a friendly, efficient and informative welcome to visitors. To undertake the daily procedures for opening and closing the museum, and to be responsible for the daily management of the Visitor Experience Volunteers.

  • Eden Project
    • United Kingdom
    • Leisure, Travel & Tourism
    • 200 - 300 Employee
    • Narrator Level 3
      • Apr 2015 - Sep 2018

      An addition to being an operational stewarding role, Narrator Level 3's delivered talks, guided tours and created engaging experiences for visitors.

    • Events Steward
      • Jun 2010 - Jul 2018

      Crowd management for the Eden Sessions. Ensuring high levels of Health and Safety and providing First Aid when required.

    • Visitor Experience Supervisor
      • Apr 2015 - Jul 2017

      Responsible for the organisation of the operational team, including creating and maintaining Standard Operating Procedures and Risk Assessments. Assisting team leaders and operational teams with the day-to-day running of the site, including supervision of the Narrators Team.

    • Ice Rink Supervisor
      • Oct 2014 - Mar 2017

      Responsible for the day-to-day operation of the ice rink at the Eden Project, ensuring a world class experience, whilst maintaining high levels of Health and Safety.

    • Narrator Level 2
      • Mar 2013 - Apr 2015

      An operational stewarding role within the Visitor Services team, working in the Rainforest and Mediterranean Biomes, Visitor Centre, Coach Park and Outdoor Biome. Working as an Event Steward at the Eden Sessions and an Ice Steward on the Ice Rink.

    • Steward
      • Oct 2009 - Mar 2013

      Responsible for stewarding the customer facing areas of the Eden Project, such as the Rainforest and Mediterranean Biomes, Visitor Centre and Coach Park. Working as an Event Steward at the Eden Sessions, and as an Ice Steward on the Ice Rink.

Education

  • University of Plymouth
    BSc (Hons), Archaeology
    2017 - 2020

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