Experience

Hospitality Connect of Florida

• Hospitality
• 1 - 100 Employee

• Concierge Supervisor

  • Feb 2021 - Present

  ◊ Personalizes recommendations and assistance in booking events, activities, tours, attractions◊ Exceeds sales goals by generating sales and up selling products by “painting the picture” and planning out the guest’s stay to maximize their experience◊ Delights every guest by sharing my passion and local knowledge to arrange memorable experiences ◊ Personalizes recommendations and assistance in booking events, activities, tours, attractions◊ Exceeds sales goals by generating sales and up selling products by “painting the picture” and planning out the guest’s stay to maximize their experience◊ Delights every guest by sharing my passion and local knowledge to arrange memorable experiences



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Senior Concierge

  • May 2011 - Jan 2021

  ◊ Top sales at the Waldorf Astoria, Hilton Orlando, and Orlando World Center Marriott◊ Completes Audits, Discrepancy Reports, Purchasing, and flexible weekly schedule◊ Second highest sales in the region ◊ Top sales at the Waldorf Astoria, Hilton Orlando, and Orlando World Center Marriott◊ Completes Audits, Discrepancy Reports, Purchasing, and flexible weekly schedule◊ Second highest sales in the region



Loews Hotels & Co

• United States
• Hospitality
• 700 & Above Employee

• Concierge Supervisor

  • Feb 2009 - May 2011

  ◊ Assisted in satisfying guest requests and resolving guest problems with the demands of a world-class resort◊ Supervised activities and effectively trained and coached a team of over 20 employees◊ Assumed responsibility as Concierge Director for over three months, providing Profit and Loss Statements, Attendance Controller, and Team Member of the Month as well as balancing Supervisory responsibilities◊ Provided Club guests with new itinerary planning service increasing Guest Service expectations ◊ Created a weekly flexible schedule for both departments according to hotel demands

• Club/Lobby Concierge

  • Mar 2008 - Feb 2009

  ◊ Assisted multiple departments in times of high occupancy, including Housekeeping as a Floor Supervisor◊ Redesigned SOPs to enhance communication between staff and guests◊ Provided Housekeeping Department with new guest oriented service◊ Recognized for excellent guest service skills by being promoted within 4 months◊ Provided the hotel with a weekly “In The Know” newsletter, distributed to all departments, to inform of hotel and area events and special promotions



MRG Enterprises & LUSH Events

• Assistant Coordinator of Events/Marketing Promotional Manager

  • May 2005 - Jun 2008

  ◊ Assisted with all events, coordinated marketing campaigns, worked directly with vendors, budgets, staff, billing, composed full reports, and was directly responsible for staff to ensure success◊ Redesigned marketing materials; committed to premium guest service and optimum profitability, hired and trained cooperative teams for multiple events◊ Ensured success on future promotional campaigns by establishing post-event audits ◊ Assisted with all events, coordinated marketing campaigns, worked directly with vendors, budgets, staff, billing, composed full reports, and was directly responsible for staff to ensure success◊ Redesigned marketing materials; committed to premium guest service and optimum profitability, hired and trained cooperative teams for multiple events◊ Ensured success on future promotional campaigns by establishing post-event audits